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Opiniones sobre Dolphin Hotel Cambridge

Dolphin Hotel Cambridge
London Road, St Ives, England

Opiniones

6,8
Evaluación: 10 - Excelente. 4 de 32 opiniones" "
Evaluación: 8 - Bueno. 17 de 32 opiniones" "
Evaluación: 6 - Aceptable. 3 de 32 opiniones" "
Evaluación: 4 - Mediocre. 3 de 32 opiniones" "
Evaluación: 2 - Terrible. 5 de 32 opiniones" "

7,2/10

Limpieza

7,2/10

Personal y atención

6,8/10

Servicios

6,4/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Trevor

Viajó con su pareja
Le gustó: Limpieza
No le gustó: Estado de la propiedad e instalaciones
Property is under new management and premises are undergoing refurbishment. The room we had was excellent but no restaurant and no bar . Very few staff but the staff available very helpful. Half hotel refurb done but long way to go.
Se hospedó 2 noches en abril de 2024

6/10 Aceptable

Vincent, Burbank

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Going through renovations when we stayed so imagine things will be different very soon. The staff was top notch and the location is perfect with many options for food and drinks in walking distance.
Se hospedó 4 noches en enero de 2024
Respuesta de Manager el 27 ene. 2024
Thank you for your review. I will pass on the kind comments to staff. We willl work hard to achieve a perfect score on your next visit and please fee free to pass on any suggestions.

8/10 Bueno

Vincent, Burbank

Se hospedó 1 noche en enero de 2024

8/10 Bueno

I

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2021

2/10 Terrible

Jamie

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Terrible
Booked the hotel online after seeing some lovely pictures we was meant to have a king exec suite with a balcony so the pictures showed at a cost of £185 we got a tiny room no view curtains as yellow as sponge Bob as they probably haven’t been washed in years dead flies on the window seal the bathroom door wouldn’t shut properly as it was rubbing the tiles in the bathroom was dirty and loose all in all terrible
Se hospedó 1 noche en septiembre de 2021

6/10 Aceptable

MISS

Le gustó: Comodidad de la habitación
No le gustó: Limpieza
Se hospedó 1 noche en septiembre de 2021

8/10 Bueno

Zara

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Weekend stay to visit family.
Friendly and helpful staff. Very clean and had everything needed in room. Room next to road but no traffic so mainly quiet. Had to keep curtains shut due to people walking past. Brief noise in evening from people having been out and coming back and /or getting cars. Most rooms are away from the road though.
Se hospedó 3 noches en agosto de 2021

2/10 Terrible

Patrick

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021

2/10 Terrible

John

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Aggressive staff
Absolutely disgusting service, the staff swore at us and we left the hotel at 10:30pm. There is no restaurant facility and there is construction work whis is not advertised anywhere. The staff are rude and aggressive. Lisa should not be allowed to work in customer service. Ruined my anniversary and i wouldn't recommend anyone atay here.
Se hospedó 1 noche en agosto de 2021

10/10 Excelente

JACK

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Beautiful Location
This is the 3rd time we've stayed at the Dolphin, twice at Wedding Receptions which were amazing and this time for an overnight meetup with friends. It is in the process of having extensive alterations but this hasn't in any way affected the smooth running, or cleanliness of this Hotel. Lovely location. Friendly staff. Would recommend it to anyone.
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Sharon

Le gustó: Personal y atención, comodidad de la habitación
Great view
Had a great stay. Room was basic but clean with a great view. Close to a town with great shops. Overall a good stay and would book again.
Se hospedó 2 noches en julio de 2021

4/10 Mediocre

David

Viajó en grupo
No le gustó: Personal y atención
1 member of staff (Lisa) was rude and unprofessional and ruined the stay. The other staff were good. Very little food options for evening meal was disappointing so we had to go into town to eat. Breakfast was good though.
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
river location
Se hospedó 1 noche en julio de 2021

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Very scruffy, only 3 choices on menu. Toilet broken in first room we went to. Major works going on which is not mentioned on the website
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice hotel and excellent location but currently undergoing refurbishment so not all facilities open. However room was nice and clean and staff very helpful.
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Noisy. Reburb in progress. Should have been told a function was on with the noise from the misic
Se hospedó 1 noche en julio de 2021

10/10 Excelente

Mrs J

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We had an amazing weekend. Some of the hotel needs updated but this had been started before COVID. The outside area by the river was beautiful although the weather did help! St Ives was a beautiful village and I will definitely go there again
Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en julio de 2021

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en julio de 2021

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Liked every thing about my stay, apart from the water wasn’t hot ,but 1st world problems will not avail you , flame of Undun
Se hospedó 1 noche en julio de 2021

8/10 Bueno

Pat

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel was quiet and very clean and comfortable. Parking was free onsite. Excellent position for visiting St Ives as the town centre was just across the pedestrian only bridge that was next to the hotel.
Se hospedó 3 noches en julio de 2021

8/10 Bueno

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We stayed for one night while visiting friends in town. It was very good for an overnight stay. Room and bathroom very clean
Se hospedó 1 noche en junio de 2021

8/10 Bueno

Samuel

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Fair, but not good.
The location of this hotel was amazing and the views onto the river and meadows was one I took full advantage of. Restaurants close by. The hotel however; it seemed like an old 90’s nightclub conversion. Very box like. The rooms we clean enough. The double bed get short. At 6ft my feet went over the end. A silly lip coming out of the bathroom that made me stumble a few times. The shower took 5 min to warm up And a silly one, but when going to the bathroom at night, the light is on a sensor so completely woke me up! Breakfast was from 8am - as a business worker, this was not good. The ladies in the bar were great however. Lovely personalities and fun Overall, it was fair. If the location was different, I don’t think I would have like it. I would still stay again due to the location.
Se hospedó 1 noche en junio de 2021

4/10 Mediocre

jody

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Needs attention
I don’t normally review hotels, however after this one night stay I can’t help but leave one for other potential customers to see. One word “AVOID “. I travel a lot for work. Ok so positives are, nice location with a lovely garden on the river. The hotel is close to the town centre if want a wonder or bite to eat. The room was spacious and clean. Plenty of parking. However the downfall of this place is there doesn’t seem to be enough staff. I waited for 20 minutes for breakfast in the bar area, no one to be seen. I gave up in the end. The bathroom light in the room was on a very strange sensor. Halfway through using the toilet or shower in the morning the lights went off. There was no hairdryer in the room. It took 3 attempts to go to reception as nobody was about. No bell or way of contact. I was told they would drop hairdryer to room, 20 mins later still no hairdryer. I ended up cancelling breakfast and checking out with damp hair! It reminded me of something off faulty towers. The hotel seems to be under construction at the moment. Shame it could be a great place with more staff and attention to detail for customer service. I would not recommend it and certainly won’t be checking in again.
Se hospedó 1 noche en junio de 2021

10/10 Excelente

Damian

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely place - calm quiet and good food
Se hospedó 1 noche en abril de 2021

8/10 Bueno

A

Se hospedó 1 noche en mayo de 2021

6/10 Aceptable

Christine

Le gustó: Comodidad de la habitación
When I booked the picture of the more expensive room I paid for was not like it was in person. There was no seating on the balcony which was shown in the picture and the shower was not very powerful Whole place is very dated and also I asked for extra towels and none was left.. I paid for a late check out at 1pm and right outside our balocony there was a man cutting grass which we were hoping for a lie in
Se hospedó 1 noche en mayo de 2021

4/10 Mediocre

SAMUEL

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Would not stay again. £70 for a night is a joke
Rooms were not clean, beds not comfy and hotel is in pretty bad repair all round. No blinds or curtains on windows in my room so I was awake at 5:00am at the crack of dawn. No restaurant or breakfast. Thankfully I was awake early enough to be stood outside greggs when they opened.
Se hospedó 1 noche en abril de 2021

8/10 Bueno

Patrick

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Good hotel
The staff are friendly and helpful. The hotel is a little tired could possibly do with some modernizing. In generals. Good place to stay
Se hospedó 1 noche en abril de 2021

10/10 Excelente

David

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Best Hotel in the area
Best Hotel in the area by far, love the location and the staff were excellent. I felt like a VIP guest, thank you so much.
Se hospedó 3 noches en marzo de 2021

2/10 Terrible

david

Viajó por negocios
Le gustó: Limpieza
No le gustó: Personal y atención, comodidad de la habitación
Se hospedó 1 noche en febrero de 2021