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Opiniones sobre Best Western St. Catharines Hotel & Conference Centre

2.5 out of 5
Best Western St. Catharines Hotel & Conference Centre
2 North Service Rd, St. Catharines, ON

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 397 de 1002 opiniones" "
Evaluación: 8 - Bueno. 338 de 1002 opiniones" "
Evaluación: 6 - Aceptable. 147 de 1002 opiniones" "
Evaluación: 4 - Mediocre. 77 de 1002 opiniones" "
Evaluación: 2 - Terrible. 43 de 1002 opiniones" "

8,2/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

VERONICA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente
El personal te trata muy bien todos muy amables
Se hospedó 1 noche en diciembre de 2023
Respuesta de Spring el 16 mar. 2024
We are happy to hear you enjoyed your stay and found the staff friendly and helpful. We do hope to see you again in the near future.

10/10 Excelente

Keving Alexander

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios
Excelente lugar y accesible. Venimos 6 y nos alojamos en una sola habitación y todo sin problemas. Recomendable por el precio
Se hospedó 2 noches en septiembre de 2023
Respuesta de Spring el 23 sept. 2023
Gracias por sus comentarios. Nos alegra saber que disfrutó de su estadía y esperamos que se quede con nosotros nuevamente cuando regrese a la región del Niágara.

6/10 Aceptable

CESAR

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios
Las instalaciones son un poco viejas en algunas areas La piscina exterior necesita mejor limpieza y la interior ser renovada
Se hospedó 1 noche en julio de 2022
Respuesta de Tami el 28 jul. 2022
We apologize that we did not meet your expectations. We will address these issues and make sure they resolved. We hope you will return to see the changes we have made.

8/10 Bueno

Osvaldo

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en agosto de 2020
Respuesta de Stelly el 26 ago. 2020
Thank you for staying with us!

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Su ubicacion es centrica. Tiene bastantes comercios en su entorno.
Se hospedó 9 noches en agosto de 2019
Respuesta de Stelly el 11 sept. 2019
We are happy to hear you enjoyed your stay, we can't wait for you to visit in the near future.

8/10 Bueno

Genaro miguel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo bien
Muy bien todo solo el cobro no esexcesivo por el desayuno además las instalaciones lo valen pero está bien
Se hospedó 3 noches en agosto de 2019
Respuesta de Stelly el 21 ago. 2019
Thank you for staying with us.

10/10 Excelente

Bolivar

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
La limpieza es exelente , el personal tambien , solo tubimos retrasos al llegar , tuvimos que esperan casi 2 horas por la habitacion
Se hospedó 5 noches en julio de 2019
Respuesta de Stelly el 16 jul. 2019
Thank you for visiting we hope you will return in the near future.

6/10 Aceptable

Cliente verificado

Se hospedó 2 noches en julio de 2019
Respuesta de Stelly el 8 jul. 2019
We are sorry we did not meet your expectations, we hope you will return to see all the changes we have made.

10/10 Excelente

Shinae

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Spring el 8 may. 2024
Thank you for your feedback, we are happy to see you enjoyed your stay with us and do hope to see you again in the near future.

2/10 Terrible

Christen

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Monika

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place for a short stay. Not scenic but a great value. Clean, convenient and comfortable and with good breakfast included.
Se hospedó 2 noches en abril de 2024
Respuesta de Spring el 8 may. 2024
Thank you for your feedback, We do appreciate you taking the time to let us know how we did so we can improve. We hope you will stay with us again in the future.

8/10 Bueno

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice stay, reasonable prices
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 8 may. 2024
Thank you for your feedback, We are happy to hear you enjoyed your stay with us and do hope you will visit us again when you return to the Niagara Region.

10/10 Excelente

joseph

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Clean and inviting
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 8 may. 2024
Thank you for your feedback, we are happy to hear you found our facility clean and inviting. We do hope you will stay with us again in the future when you return to the Niagara Region.

2/10 Terrible

Babarinde

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
First room they allocated was not clean. Then in the morning only hot water faucet was working. No cold. Did not have a bath !😡
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 8 may. 2024
We want to thank you for your feedback, We do apologize for not meeting expectations during your stay. We have passed on your comments to the proper department head to address.

10/10 Excelente

Craig

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff very friendly and accommodating
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 25 abr. 2024
Thank you for your feedback, We are happy to hear you enjoyed your stay.

2/10 Terrible

Brittany

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Stelly el 23 abr. 2024
We are sorry we did not meet your expectations. We hope you will return to see all the changes we are making.

8/10 Bueno

Ernest A, West Sacramento

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nice fitness center. Hotel staff were great. The restaurant in the hotel, Wrigley's, wasn't so great.
Se hospedó 4 noches en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for you feedback about your stay, We are glad to hear you enjoyed the fitness centre and will pass on your kind words and concerns to the staff and management.

8/10 Bueno

Caitlyn

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
It was alright
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback. We are glad to see you enjoyed your stay overall.

4/10 Mediocre

George

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Room smelled really bad !!!
Se hospedó 2 noches en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback, We are sorry to hear your room did not meet expectations and have passed on your concerns to the proper department head to address

8/10 Bueno

Robert

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback about your stay, We do hope to see you again in the future.

6/10 Aceptable

Kerry

Viajó en grupo
No le gustó: Servicios, estado de la propiedad e instalaciones
Property is very worn down. The rooms are tired. The tv was grainy and sound didn’t work. It was not value for money. The counters in the bathroom were lower than normal (not a wheel chair room). The shower was very strong but the shower head was way too low. Had to bend way over to rinse your hair.
Se hospedó 2 noches en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback, We are sorry we did not meet expectations during your stay. We are currently under renovation and your comments have been passed on to Management to address.

10/10 Excelente

Britt

Le gustó: Limpieza, personal y atención
Hotel is obviously old and not in a nice charming way. The area is very busy and congested. The staff were lovely. The room itself was nice and clean. Linens were fresh and clean. So it was adequate for a night. I just don’t like being shown pictures of a beautiful hotel and property only to show up to a rundown old property. At least be honest. I am going to show up and see reality
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 20 abr. 2024
We are happy to hear you enjoyed your, We are currently under renovations and do hope you will visit again in the future to see all the changes we are making.

10/10 Excelente

Donald

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was easy to find. Local sites like lake Ontario and Niagara falls were easy to find and visit.
Se hospedó 3 noches en abril de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback, We are glad to hear you enjoyed your stay. We do hope to see you again in the future.

6/10 Aceptable

Olena

Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 20 abr. 2024
We are sorry we did not meet expectations during your stay.

6/10 Aceptable

Al

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Surprisingly low quality for a Best Western. Bathtub doesnt shut off, missing grout and silicone, fan doesnt work. TV somehow had quality from the 80s. Breakfast prompty closes at 930am. Dont expect much here
Se hospedó 3 noches en abril de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for your feedback, it helps us to see where we still need to improve. We are currently under renovations as was mentioned when you booked, our bathrooms do not have fans just vents, but We have passed on your concerns to the proper department heads to address while we continue the updates.

2/10 Terrible

Jaime

Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 8 may. 2024
Thank you for your feedback, We are sorry to hear you did not enjoy your stay with us.

8/10 Bueno

Christopher

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
Stayed the night before the Solar Eclipse. Hotel was full and breakfast was very busy. Staff did a great job! We were there between seasons so the "mini golf" course was not running yet. Looks like it would have been fun to entertain the children.
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for your feedback, We are happy you enjoyed your stay for such an amazing event! thank you for the kind words about the staff we will pass them on. Please do visit again when the out door pool and mini put are open as well.

8/10 Bueno

Shirley

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The fact that Best Western has gotten a great lift in renos; done nicely!
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for the feedback, we are happy to hear you enjoyed your stay with us and do hope to see you again in the near future.

4/10 Mediocre

Avianna

Viajó con su familia y niños pequeños
No le gustó: Personal y atención
The property is right by the highway, so it's pretty noisy all the time. And then we also ended up with the room right by the stair case, so we could hear the people using the door all night going in and out of the 2nd floor. To add on top, even though front desk told us breakfast was 7am to 10am, at 9:30am, the staff were removing all the food at breakfast, turning off juice machines, removing the hot food, so we barely got anything to eat. Normally hotels don't refill the hot food stations after a certain time, but it's not like you can re-serve the pancakes tomorrow (can you?!?!), so what's the point in taking all the food that was served away? What are they going to do with it? throw it away??
Se hospedó 1 noche en abril de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for the feedback, We are sorry we did not meet your expectations during your stay and I apologize for any confusion about breakfast times it is 6:30-9:30 weekdays, 7- 10 on weekends and holidays, which is usually what is explained at check in so we will follow up with staff to see why you were misinformed.

4/10 Mediocre

Togie

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
TV not functioning properly. Windows filthy with paint on them. Curtains didn’t close all the way. Noisy from highway. Dirt under beds. Bathroom doesn’t have water balanced taps in the bathtub. Needs tile work. Crappy for the price. Breakfast was weak.
Se hospedó 2 noches en abril de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for your feedback, we are sorry we did not meet expectations during your stay, We are currently under renovations as mentioned when you booked with us, so we do hope you will visit us again to see all the changes we are making.

10/10 Excelente

Albert

Nice stay- bathroom door could be replaced as it was all scratched up
Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for the feedback we appreciate you taking the time to let us know where we can improve upon future stays. We do hope you will stay with us again and see all the changes we are making.

8/10 Bueno

Monica

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was clean and well maintained. My family and I have stayed there many times over the years. The owner has been a present and positive part of the success of this property. Our room was quiet and comfortable. The food in the free breakfast could be improved. Every day it was the same large bin of powdered scrambled eggs, coated greasy potatoes, and pork sausage or ham. A little variety or some consideration for anyone who has restrictions for health reasons (like me -- I'm gluten and dairy free) would be greatly appreciated.
Se hospedó 6 noches en marzo de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for your feedback, We are happy to hear you enjoy your stays with us and appreciate you letting us know where we can improve and do better to help you in the future. Please be aware we do have Gluten free and dairy free options upon request at breakfast just ask one of the servers they will happily help you with those needs. We look forward to having you as our guest again in the future.

10/10 Excelente

David

Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 20 abr. 2024
Thank you for your feedback, We are glad to see you enjoyed your stay and do hope to see you again when you return to the Niagara region.

6/10 Aceptable

Mathew

Viajó por negocios
Typical best Western, 2 story building, side of a overpass near a shopping district close to Fairview mall. King bed standard room 316 50 inch tv, fridge, microwave The shampoo and conditioners were tiny bottles by the bars of soap, older building with some modern touches. Good for a cheep sleep and road trips Average stay
Se hospedó 2 noches en marzo de 2024
Respuesta de Spring el 28 mar. 2024
Thank you for your feedback, it helps us to improve and make for a better stay in the future. We are happy you enjoyed your stay over all and do hope you will choose to stay with us again in the future.

10/10 Excelente

Elizabeth

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very helpful and kind staff and very clean and quiet
Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 28 mar. 2024
Thank you for your feedback, We are happy to hear that you enjoyed your stay and found the staff helpful and friendly. We look forward to having you as our guest again when you return to the Niagara Region.

6/10 Aceptable

Katie

No le gustó: Limpieza, estado de la propiedad e instalaciones
Not worth the money we paid!
Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 28 mar. 2024
Thank you for your feedback, We are sorry we did not meet expectations during your stay. We do hope you will return in the future to see all the changes we are making.

4/10 Mediocre

Angela

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Pool and hot tub area where great however, our room overlooked the pool and we awaken to people in pool area at 6:30 am People talking etc. Pool sign stated it didn't open until 7 am. There was also construction on the roof that started at 7:15 am and was right above our room. No sleeping in for sure. Also hotel is used by community so a lot of patrons using pool and dining area that are not staying in the hotel. Staff was very friendly however.
Se hospedó 2 noches en marzo de 2024
Respuesta de Spring el 20 mar. 2024
We are sorry we did not meet your expectations during your stay, we are currently under renovations as was mentioned in the per-arrival message you received, but we do apologize that it interfered with the enjoyment of your time with us.

10/10 Excelente

Janice

Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 10 abr. 2024
Thank you for your feedback, we are glad to see you enjoyed your stay and do hope to see you again in the near future.

4/10 Mediocre

Brittany

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Personal y atención
No le gustó: Limpieza
I had a dog friendly room and as soon as you walked into the room it smelled like dog piss or fish, some kind of really disgusting smell. I didn't say anything to management as the front desk woman seemed to have a slightly hard time getting me booked in and finding me a room where my dogs could be. The rooms bathtub faucet was ripping out of the wall and wouldn't allow the water for the shower to turn on fully without the risk of it falling apart. Not impressed. The breakfast was mediocre at best as well
Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 16 mar. 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address. We are currently under renovations and do hope you will Visit again and see all the changes we are making.

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Spring el 16 mar. 2024
Thank you for the feedback, We are happy to see you enjoyed your stay over all.

10/10 Excelente

Sidhartha

Le gustó: Servicios
Good service
Se hospedó 1 noche en marzo de 2024
Respuesta de Spring el 16 mar. 2024
We are happy to hear you enjoyed your stay and do hope to have you as our guest in the near future.

4/10 Mediocre

Christian, Levis

Viajó por negocios
No le gustó: Personal y atención, estado de la propiedad e instalaciones
La chambre choisie n'était pas disponible? Donc j'ai paye pour une chambre supérieure et j'ai reçu une chambre standard
Se hospedó 1 noche en marzo de 2024
Respuesta de Stelly el 6 mar. 2024
We do apologize for this. We try our best to accommodate every guest's needs. We hope you will return soon.

10/10 Excelente

Chris

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great spot close to the highway. Excellent breakfast included in our stay. Will definitely stay again!
Se hospedó 1 noche en marzo de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you for your kind words.

8/10 Bueno

Laurie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This was a nice hotel if a bit older in appearance. OUr room was VERY clean and aside from wear and tear on the wallpaper and heavy touch points we were very pleased. Our stay was for two days as we were attending a conference in St. Catherines and took time to explore the Niagara region while there. Staff was exceptionally friendly, helpful and courteous. The breakfast was expansive, fresh and varied and the dining room clean and cozy.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you for your feedback, we do appreciate it. We hope you will return to see all the changes we are making.

6/10 Aceptable

Roxanne, Aylmer

Viajó con su pareja
Clean rooms, bathrooms very small and low water pressure. Dated. But the are renovating.
Se hospedó 2 noches en febrero de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you for your feedback. We apologize for any inconvenience caused by the size of the bathrooms and the water pressure. We appreciate your patience as we undergo renovations to enhance our facilities. We hope to welcome you back in the future to experience our improvements

6/10 Aceptable

Sergiu

Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Our bathroom had ants in it. The pool was very dirty. Staff were very friendly.
Se hospedó 1 noche en febrero de 2024
Respuesta de Spring el 16 mar. 2024
Thank you for the feedback, we are sorry we did not meet your expectations during your stay and have passed on your comments to the proper department head to address.

8/10 Bueno

Wendy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you for staying with us.

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you!

10/10 Excelente

Meghan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed the night because we had a concert. Check in was easy and the hotel was clean and easy to find. Our tv and a light weren’t working but front desk sent someone right away and got them working asap. Great service. Free breakfast had lots of options and tasted great!
Se hospedó 1 noche en febrero de 2024
Respuesta de Stelly el 6 mar. 2024
Thank you for staying with us.

10/10 Excelente

Carolyn

Se hospedó 4 noches en enero de 2024
Respuesta de Spring el 21 mar. 2024
Thank you for your feedback, we are happy to see you enjoyed your stay overall and look forward to having you as our guest again in the near future.