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Opiniones sobre Sopwell House

4 out of 5
Sopwell House
Cottonmill Lane, St Albans, England

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 170 de 279 opiniones" "
Evaluación: 8 - Bueno. 71 de 279 opiniones" "
Evaluación: 6 - Aceptable. 24 de 279 opiniones" "
Evaluación: 4 - Mediocre. 10 de 279 opiniones" "
Evaluación: 2 - Terrible. 4 de 279 opiniones" "

9,4/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Richelle

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lovely room great breakfast with an amazing choice of options and a lovely lunch
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Jennifer

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Vanessa

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place for relaxation. Brilliant attentive staff and very clean.
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Jay

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel with spa , I would certainly stay here again
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Mai Lan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nicely refurbished, beautiful spa and great gym! Delicious Omboo restaurant
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Chris

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Nasreen

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Gro

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en diciembre de 2023

8/10 Bueno

MAKEDA

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Gorgeous spa & friendly & attentive staff. Room a little basic for the price - but nice enough. Amazing breakfast
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Suzanne

Le gustó: Servicios
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

scott

Se hospedó 4 noches en diciembre de 2023

10/10 Excelente

Jamie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Ashish

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Pooja

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Meghana

No le gustó: Personal y atención
Loved the aesthetics of this property, however there were several aspects that were disappointing. One room was only ready for check in at 4.30pm so we had to wait around. The room had a leak of the floor, no water pressure in the shower and the hair dryer was not working. The key was also faulty, which forced me to go down to reception around 4-5 times to get this fixed. This was all flagged to reception and the only solution provided that “we will call the maintenance guy”. The fact that the spa facilities are only available till 11am and the service is so strict about this was super inconvenient and unfriendly provided the check in was also so late. My massage experience also felt rushed. There were no solutions or flex provided for anything that was flagged, which deflated the whole experience. Disappointing especially for the amount we paid for the night.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Karen

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay overall
This was my second stay at Sopwell House and I enjoyed it as much as the first time. The decor and cleanliness were outstanding. We loved the spa facilities and the food in the restaurant - delicious! However, we were surprised to find ourselves locked out of our room when we got back to our room after breakfast on checkout day. It was just after 11am and we felt this was a bit heavy handed. Also, unlike during my first visit, I was unable to get a plus size robe which would have been more comfortable for me.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Lee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Lovely relaxing stay, service & food, Great!
All staff were welcoming, friendly and very helpful. Food was fantastic in both restaurants! Beds were really clean and very comfortable. A real tonic that my husband and I needed!
Se hospedó 2 noches en septiembre de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a perfect getaway and your kind words regarding the team are much appreciated and will share with them. We all look forward to welcoming you back again very soon.

10/10 Excelente

Stephen

Se hospedó 1 noche en septiembre de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for posting 10 out of 10 Stephen! and we are looking forward to seeing you soon

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for rating us 10 out of 10 John! we are pleased to know you enjoyed your stay at Sopwell House and looking forward to seeing you again soon.

10/10 Excelente

Marcus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff and overall facilities were excellent. The team on reception couldn't do enough to help. We also left some clothes at the hotel and they forwarded these to us by courier a few days later. Amazing service.
Se hospedó 1 noche en agosto de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a nice stay and your kind words regarding the team are much appreciated and have been shared with them. We are also glad to hear you had your clothes back! We all look forward to welcoming you back again very soon.

10/10 Excelente

Astrid

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for rating Sopwell House 10 out of 10 Astrid! We are pleased that you enjoyed your stay in the hotel and we hope to see you again soon.

8/10 Bueno

Kerry

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios
Very clean, Some staff excellent others need further training on manners Unfortunately we came at a time when buliding work was talkibg place so very noisey at timea also they we taking down a tree for 2 days outside my room window
Se hospedó 3 noches en julio de 2023

10/10 Excelente

Adriana

Se hospedó 1 noche en julio de 2023
Respuesta de Front of House Duty Manager el 27 sept. 2023
Thank you for rating us 10 out of 10 Adriana! we are pleased to know you enjoyed your stay at Sopwell House and we hope to see you again soon.

10/10 Excelente

Rick

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the spa. Great breakfast.
Se hospedó 1 noche en julio de 2023
Respuesta de Duty Manager el 27 sept. 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

4/10 Mediocre

Chloe

Se hospedó 1 noche en mayo de 2023
Respuesta de Front of House Duty Manager el 27 sept. 2023
Thank you for taking the time to review Sopwell House Chloe, and we hope to see you back at the hotel soon.

10/10 Excelente

Daryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Front Office Duty Manager el 21 jun. 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 Excelente

Kemi

Se hospedó 2 noches en abril de 2023
Respuesta de Front of House Duty Manager el 27 sept. 2023
Thank you for rating us 5 out of 5 Kemi! we are pleased to know you enjoyed your stay at Sopwell House and we are looking forward to welcoming you again soon.

8/10 Bueno

Philippa

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 2 noches en abril de 2023

10/10 Excelente

Selina

Se hospedó 2 noches en abril de 2023
Respuesta de Front of House Duty Manager el 27 sept. 2023
Thank you for rating us 10 out of 10 Selina! we are delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 Excelente

Adriana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was our Anniversary and the staff were amazing,treated us so special and a few gifts. We will be going again we loved it.
Se hospedó 1 noche en marzo de 2023
Respuesta de Front Office Duty Manager el 10 abr. 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excelente

Louise, BUSHEY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2023
Respuesta de Front Office Duty Manager el 10 abr. 2023
Thank you for your review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excelente

Megan

Se hospedó 1 noche en febrero de 2023
Respuesta de Front Office Duty Manager el 10 abr. 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excelente

Miss

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2023
Respuesta de Front of House Duty Manager el 27 sept. 2023
Thank you for rating us 10 out of 10 Miss! we are very pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 Bueno

Don

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I really enjoyed my stay but it was slightly soured by the spa and fact that I was not really made aware that the better spa which they now call CLUB was £120 extra per day per person until I got there. That means that it was £700 a night if I wanted spa access and 1 evening meal, way more than the Grove. The hotel charges a very high rate anyway for a usual 4 star, so its expected to receive the higher-end facilities included that are pictured all over the website which was what made me book there. A bit of false advertising I think and that's why it felt slightly sour. Even no entry with paying for 2x massages at £260 which is way more than massages at a non-spa (and one massage was not good anyway, too soft and every time I asked for a bit harder with her hands as she barely touched me, she reminded me that I 'should have chosen a deep tissue, but I just wanted a firm Swedish and paying that she should have adapted). The staff overall were great and that's why I overall enjoyed my stay even with the spa issues and high prices overall, special thanks to Rachel on front desk who was very nice and helped me have a special stay for a special time.
Se hospedó 2 noches en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post a review, I am pleased that overall you enjoyed your stay but I was sorry to hear that you were disappointed with some aspects of the spa and your treatment, I have passed your feedback to the spa for them to review. I'm pleased that you were impressed with the staff and Rachel was particularly happy to get a special mention. We hope to see you back at the hotel very soon.

8/10 Bueno

Anna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excelente

Matthew

Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excelente

Charlotte

Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excelente

Wendi

Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excelente

Richard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent Omboo
One night stay only to attend a 60th birthday party in St. Albans. Had a drink in the bar and then a meal at Omboo…was excellent ! Did not make use of the Spa unfortunately. Will most certainly return for a two night Spa stay at some stage.
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I always have an impeccable experience staying at Sopwell House. Staff are great, attentive, very accommodating and well versed at keeping guests comfortable and relaxed. Cannot fault the facilities - restaurants, spa, lounging areas - all are amazing. A special home experience away from home and I can’t wait to return again.
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

6/10 Aceptable

Kerri

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice stay
Breakfast let it down. Very average and lukewarm. I would have liked to be able to order off a menu for this standard of hotel.
Se hospedó 1 noche en enero de 2023
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post a review, I am pleased that you had a nice stay but was sorry to hear that you found the breakfast disappointing, I have passed your feedback to The Brasserie. We hope to see you back at the hotel very soon.

10/10 Excelente

Elaine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2022
Respuesta de Front Office Duty Manager el 31 ene. 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2022
Respuesta de Front Office Duty Manager el 26 dic. 2022
Thank you for taking the time to post a review. I am glad that you enjoyed your stay and hope to see you back at the hotel very soon.

10/10 Excelente

Karen

Se hospedó 1 noche en diciembre de 2022
Respuesta de Front Office Duty Manager el 19 dic. 2022
Thank you for taking the time to post a review and I am delighted to see that you enjoyed your recent stay. We hope to see you back at the hotel very soon.

10/10 Excelente

Tilly

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones

10/10 Excelente

Andrew

Se hospedó 2 noches en noviembre de 2022

4/10 Mediocre

Louise

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice room, good selection at breakfast. Pool, sauna and Jacuzzis are good. Felt a little awkward walking through hotel to get to spa in dressing gown but everyone does. Only let down was being told that room wasnt ready when we arrived and having to wait until 15.20 to get access to the room.
Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Mathew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2022
Respuesta de Front Office Duty Manager el 19 nov. 2022
Thank you for taking the time to post a review, I am very pleased to hear that you enjoyed your stay at Sopwell House and I hope that we will see you back at the hotel very soon.