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Opiniones sobre State House Inn

3 out of 5
State House Inn
101 East Adams Street, Springfield, IL

Opiniones

7,2

Bueno

Evaluación: 10 - Excelente. 339 de 1004 opiniones" "
Evaluación: 8 - Bueno. 240 de 1004 opiniones" "
Evaluación: 6 - Aceptable. 166 de 1004 opiniones" "
Evaluación: 4 - Mediocre. 154 de 1004 opiniones" "
Evaluación: 2 - Terrible. 105 de 1004 opiniones" "

7,6/10

Limpieza

7,8/10

Personal y atención

6,8/10

Servicios

7,4/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Esmeralda

Viajó con su familia
Le gustó: Limpieza, personal y atención
Me di cuenta k tienen alberca y escogí el hotel x eso, y resulta k me dijeron k no tienen, y la verdad a Springfield en si le hace falta mucho turismo para k sus hoteles puedan funcionar mejor,
Se hospedó 1 noche en julio de 2022
Respuesta de GM el 4 jul. 2022
Esmeralda, Thank you for submitting a survey. We value your feedback in our ongoing efforts to provide our guest with a positive experience. We are happy that you enjoyed your stay. Thank you

10/10 Excelente

Hermelinda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2021

4/10 Mediocre

Michael

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Lobby smelled, lounge was closed, staff frequently smoking at lobby entrance, 1st room had an unmade bed and trashed bathroom, 3 rd floor hall had losts of trash and later piles of dirty linens on the floor for several hours
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good value hotel with great location for work down in Springfield. Nothing fancy but right by Capitol and Amtrak and easy to get to other downtown spots, friendly staff and good gym and breakfast included too.
Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Chris

Viajó por negocios
Not a single smile from the front desk staff, and they hide behind the wall so you need to walk around to get their attention. Room hallways smell like weed. Absolutely no bottled water available, none for sale so I had to get in my rental and find a grocery store. Jared in the bar was excellent and made up for the rest of the staff. He was friendly, full of recommendations, and a great conversation.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Maggie

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024

4/10 Mediocre

Osereme

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Marlen

Se hospedó 4 noches en abril de 2024

2/10 Terrible

Mark, Springfield

No le gustó: Limpieza
Se hospedó 3 noches en marzo de 2024

4/10 Mediocre

Kelly

No le gustó: Limpieza, estado de la propiedad e instalaciones
Checked into a queen suite. There was a cashew visible under the edge of the couch as i walked in; A used washcloth hanging on the top shower curtain rail; A big hairball tumbleweed on the bathroom floor; Another hair when i pulled back the sheets on the bed. The previous coffee pod was still in the room coffee maker. Ice machine was broken, no sign to indicate as much. No coffee in the lobby, just an empty pot.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Joy

Le gustó: Limpieza, personal y atención
Located downtown Springfield, short walking distance to attractions. Hotel was clean and offered free hot breakfast. My room was cold, no heat came throughout the vent. Coffee machine in room didn’t have a coffee pot. Asked for a late check out on a Sunday and was given only 30 minutes later.
Se hospedó 2 noches en abril de 2024

2/10 Terrible

Julie M.

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room I was given hadn’t been cleaned from former guests (towels on floor, beds unmade, etc). When I came back downstairs to ask for a clean room I discovered other guests had the same issue. In the room I stayed in the tv didn’t work and it was pretty run down. There were 10 people (8 rooms) in our group and all but 1 had a terrible experience. I do NOT recommend this property to anyone, even if it was inexpensive (which it was not).
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Amanda

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Arrived to be told there was no room available despite having a reservation, transferred to another hotel which also had no room, then brought back to this one an hour later to finally have a room. Overall the hotel itself was nice, but the experience was not.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Jennifer

Se hospedó 1 noche en abril de 2024

2/10 Terrible

Ashley

Viajó con su familia y niños pequeños
When we arrived we were told there wasn’t a room for us and we were sent to another hotel. (Which felt like a cheaper hotel, which the air and toilet did not work) also the new hotel did not include breakfast, which was one of the main reasons we booked the first hotel.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Roya

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Daniel

Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Lynette G

Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Azucena

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Convenient to downtown locations
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Mark, Springfield

Se hospedó 3 noches en marzo de 2024

4/10 Mediocre

Erin

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We went to check in @315pm, were told the room wasn't ready yet. We left and came back @530pm, our room still wasn't ready! We reserved a suite, they ended up putting us in a queen. Highly dissatisfied
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Norma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 6 noches en marzo de 2024

2/10 Terrible

David

No le gustó: Personal y atención
Room wasn’t ready at 3 and told us no estimated time when would be available.

2/10 Terrible

Mark

Se hospedó 3 noches en marzo de 2024

2/10 Terrible

Glen

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Fridge is broken and tv is off the wall laying on dresser. Lobby smelled like gas from unlit fireplace.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Marilyn

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I did not appreciate coming back to my room for the second night and discovering no maid service. When I asked about it I was told I had to request maid service. No fridges in room and no hair dryers. Bare bones, but not bare bones price.
Se hospedó 2 noches en enero de 2024

6/10 Aceptable

Deb

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención
Arrived at 6:45 pm to check in. The lobby was full of guests waiting to check in. One guest had been waiting over 2 hours. I was told my room was being cleaned. I asked for a refund because I had surgery early the next morning and needed to prep. That desk employee left and said she was going to go and check with the cleaning lady. Meanwhile, another desk lady said she found a room for me after I told her what had happened and I wanted a refund and a new hotel.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Paul

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Would never stay at this hotel again. Front desk person was put out just by asking her if we could check in early, that is after waiting about 8 minutes for someone to finally come around to the front desk. When we were able to check in hours later, there were no towels in the bathroom and no pillow cases on the pillows. My wife went down to the front desk to inquire about getting these items. The gentleman behind the desk told my wife that he would just move us to the room next door after he made sure all was in order. Once again the lady behind the front desk, very snippy said, "I'm sure they are already settled." She did not want to have to move from behind the desk. We moved to the new room after confirming all was in order. It was.... until the next day when I went to make coffee in the room and the used coffee filter from prior guests were still in the coffee maker. No telling how long that was in there. Sunday morning, the first time I tried to check out I was told by a lady behind the counter that she did not know how to use the computer. I told her I would come back. I came back several hours later and requested from the man behind the desk for a receipt. He said his printer was not working but he could email me my receipt. I'm still waiting for that....NOT! Breakfast was atrocious! NO silverware, no coffee, place was messy, no butter for bagels, no milk for cereal and no one around to ask for anything. Never again at this place.
Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Louie, Berwyn

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
No greeting from the staff, and had to wait to 5:00pm to check in. I understand they might be short staffed, but a simple smile and “sorry for the wait,” would have solved this problem. On a positive note, the room was very clean. I heard from several guests that the hotel had no breakfast for them the previous morning. Apparently the food services never showed up? I hope these quests were given a discount.
Se hospedó 1 noche en marzo de 2024

2/10 Terrible

Jorge

Se hospedó 1 noche en marzo de 2024

4/10 Mediocre

Daniel

Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

John

Viajó con su pareja
We were woke up at 12:30 in the morning from a neighbor’s room with their tv very loud we were not able to sleep until front desk called and asked to turn off loud tv. The front desk did try and knock on the door of the noise but they did not answer, we were grateful they called so we could get a few hours of sleep.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jeanine

Se hospedó 1 noche en febrero de 2024

4/10 Mediocre

Debra, Bolingbrook

Viajó con su pareja
No le gustó: Personal y atención, servicios
The breakfast that was offered was cold due to no sternos lit under the chafing dishes. Plates, bowls, cups, and flatware was not stocked. When we told the front desk they did nothing about it. The staff was rude and didn't seem to care about their jobs. The place looked nice, but having staff that doesn't care doesn't help.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Definitely a quiet hotel not many guests but was middle of February and snowing. I liked the hotel and staff alot
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
John,Thanks for your roaring recommendation of the hotel. We appreciate your feedback and look forward to you staying with us in the future.

6/10 Aceptable

Marcey

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thank you for your feedback as it helps us improve our service.

2/10 Terrible

Demetria

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No house keeping, staff rude, not that clean, pillows the size for toddlers, and hard as rock beds.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
We are concerned about the less than perfect stay that you had with us and we will share your feedback with our housekeeping team.

10/10 Excelente

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thank you for the 10/10 rating!

10/10 Excelente

Deborah

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Across from the capital close to the train. Nice hotel
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thank you for the great review of our hotel. We appreciate the feedback

8/10 Bueno

William

No le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 feb. 2024
Thanks for reviewing the hotel and giving us a thumbs up!

6/10 Aceptable

Elnora A

Viajó por negocios
Le gustó: Personal y atención
The staff was nice but the room was okay. I had a small issue with one of the amenities featured in the room.
Se hospedó 2 noches en enero de 2024
Respuesta de Ibrahim Salama General Manager el 28 ene. 2024
Dear Elnora, thank you for staying at the State House Inn. We are glad you found our staff nice. We will work on improving our amenities to assure you a perfect stay next time you are back to your State House Inn.

8/10 Bueno

Karen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was nice but the elevator needed to be cleaned. Rooms were clean and comfortable. Short staffed but that is everywhere these days.
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 27 ene. 2024
Dear Karen, thank you for your kind review. We are looking forward to having you again soon at your State House Inn.

6/10 Aceptable

Jane, Lees Summit

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
It was a good location
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 27 ene. 2024
Dear Jane, thank you for staying with us. We are so delighted to know you enjoyed our location. See you again soon at your State House Inn.

10/10 Excelente

Heather

Le gustó: Estado de la propiedad e instalaciones
Amazing staff! So friendly and helpful!
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 27 ene. 2024
Dear Heather, thank you for choosing the State House Inn your home away from home. We appreciate your kind words about our staff. Looking forward to seeing you again at your State House Inn.

8/10 Bueno

Kyle

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good stay overall
Over all good experience. About two blocks from the train tracks and heard every train go by. The mattress could use a pillow topper. Very hard. The shower curtain was about 4 inches short of the shower pan. All of the water running off of the curtain went on the floor outside of the shower.
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 14 ene. 2024
Thank you for sharing your feedback. We are glad you had an overall good experience with us. We appreciate your note about the proximity to the train station. We hope to welcome you back for another enjoyable stay at your State House Inn.

8/10 Bueno

Spring

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The inside looks clean and appealing. The staff was extremely friendly. The room is clean and nice.
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 12 ene. 2024
Our Dear Spring, Thank you for your amazing review. We do appreciate you taking the time to share with us that you have enjoyed the clean and appealing atmosphere, experienced our friendly staff and found your room clean and nice at your The State House Inn. Looking forward to welcoming you again very soon.

2/10 Terrible

Howard

Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 9 ene. 2024
Dear Howard, Thank you for staying at The State House Inn. We appreciate your feedback and looking forward to seeing you again at your State House Inn.

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Ibrahim Salama General Manager el 9 ene. 2024
Thank you for your review and thank you for staying at The State House Inn.

10/10 Excelente

Erishon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2023
Respuesta de Ibrahim Salama General Manager el 9 ene. 2024
Dear Erishon, Thank you for your amazing review. We are so happy to hear that you enjoyed your stay with us. Looking forward to seeing you again at your State House Inn.