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Opiniones sobre The Davenport Lusso, Autograph Collection

3.5 out of 5
The Davenport Lusso, Autograph Collection
808 W. Sprague Ave, Spokane, WA

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 623 de 977 opiniones" "
Evaluación: 8 - Bueno. 240 de 977 opiniones" "
Evaluación: 6 - Aceptable. 77 de 977 opiniones" "
Evaluación: 4 - Mediocre. 31 de 977 opiniones" "
Evaluación: 2 - Terrible. 6 de 977 opiniones" "

9,6/10

Limpieza

9,4/10

Personal y atención

8,4/10

Servicios

9,2/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Michel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful old style hotel. Nice people. Excellent location in downtown Spokane. Free overnight parking lot. Would appreciate more lighting, especially from the ceiling. The TV should be in front of the bed, not on the side.
Se hospedó 2 noches en junio de 2023
Respuesta de Front Office Management el 25 jun. 2023
Thank you for your feedback

4/10 Mediocre

Julián

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No fue lo q yo imaginaba y esperaba mucha bulla la cama pesima chirriaba y el colchon c le hacia hueco quedaba undido no dormi nada y estoy con dolor de espalda y sintura al iagual que mi esposa la sabanas rotas
Se hospedó 1 noche en mayo de 2021
Respuesta de Front Desk Management el 23 may. 2021
Thank you for your feedback. I am sorry to hear you did not sleep well. I will address these issues with our engineering and housekeeping team to see if the mattress needs to be replaced.

8/10 Bueno

Julian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2017

8/10 Bueno

Rex

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful proprty, good location. The parking garage, however, was a block and a half away.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 1 may. 2024
Dear Rex,Thank you for sharing your comments with us. We are thrilled to know that you thoroughly enjoyed your visit and appreciated our beautiful facilities and excellent location. Thank you, and we hope to see you again soon!

10/10 Excelente

Shoko, Silverdale

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a very nice stay.
Se hospedó 2 noches en abril de 2024
Respuesta de Front Office Manager el 22 abr. 2024
Thank you for your feedback

8/10 Bueno

Mark

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We really like the security door to get into the building! Love the cookies and brittle!
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office Management el 12 mar. 2024
Thank you for your feedback

10/10 Excelente

William

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We've been coming to this hotel for decades and love the bed, tub, etc. We didn't like the mandatory amenity fee good only for that evening, not even for the next morning. As an option it could be good.
Se hospedó 1 noche en marzo de 2024
Respuesta de Front Office Management el 3 mar. 2024
Thank you for providing us with your valuable feedback. We would like to assure you that we can arrange for a voucher swap for the following day, without any inconvenience on your part.

10/10 Excelente

Julie

Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Manager el 3 mar. 2024
Thank you for your feedback!

8/10 Bueno

Timothy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff seemed to care about our comfort. The locatation is great. We only wished that our matress wasn't so overly soft.
Se hospedó 2 noches en febrero de 2024
Respuesta de Front Office Management el 21 feb. 2024
Thank you for your feedback. We are able to place boards under the mattress to make them firmer for guests. Next time you visit, just let us know, and we will be happy to place that board under the mattress for you.

10/10 Excelente

Bob

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Management el 23 mar. 2024
Thank you for your feedback

10/10 Excelente

Jessica

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Office Management el 23 mar. 2024
Thank you for your feedback

10/10 Excelente

JD, Bremerton

Se hospedó 3 noches en enero de 2024
Respuesta de Front Office Management el 23 mar. 2024
Thank you for your feedback

10/10 Excelente

Robert

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Davenport is an exceptional value.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 15 ene. 2024
Dear Robert,We're delighted that you find The Davenport Lusso, Autograph Collection to be an exceptional value! Providing value and quality to our guests is important, and we appreciate your positive feedback. We look forward to welcoming you back for more exceptional stays in the future!

6/10 Aceptable

Tanya, Sandpoint

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We have stayed at the Davenport many times. This was our first time at the Lusso. Overall the hotel is nice. A few problems with the room. Particularly the bathroom. The lighting is terrible. There is no way to control and the light around the sink and makeup mirror were more like a nightlight. The shower is extremely unsafe to get into. Difficulty getting into the tub and it was extremely slippery. We both almost fell. The room was lovely and very quiet which we did appreciate. The Pub downstairs also closed earlier than we expected. It was New Year's and it closed at 9. We came back to the hotel to get food and nothing was available in either restaurant. Both restaurants were closing up. Very inconvenient for all of the guests still roaming around.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 9 ene. 2024
Dear Tanya,We appreciate you staying with us and taking the time to share your thoughts. It's great to know that our quiet rooms added to your experience. However, we apologize for any issues with the bathroom; we will immediately speak with our maintenance team to resolve this concern. We are also sorry for any disappointment with the dining hours and will speak internally about your review. We'll keep your comments in mind, and we hope you'll consider staying with us again should you be back in the area.

6/10 Aceptable

Henry

Le gustó: Limpieza, comodidad de la habitación
Getting Old
Hotel is starting to look run down. TV did not work for 2 of 3 days. Gave us a $25 food credit. Not enough. Have stayed in the past. Marriott ownership has really dumbed down the property.
Se hospedó 3 noches en diciembre de 2023
Respuesta de General Manager el 28 dic. 2023
Dear Henry,We appreciate you sharing your constructive feedback. It's unfortunate you were disappointed with certain aspects of your stay, and our maintenance team will research your TV concern. We'll remain focused on keeping our property well-maintained, and we hope you'll consider giving us a second chance.

10/10 Excelente

Raymon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Front Office Manager el 2 feb. 2024
Thank you for your feedback!

10/10 Excelente

Jamie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We rode our bicycles over from Coeur d’Alene and this was the perfect place to stay. Walking or riding distance to lots of restaurants, shopping, and things to do. Will definitely stay there again!
Se hospedó 1 noche en septiembre de 2023
Respuesta de General Manager el 12 dic. 2023
Dear Jamie,We're so happy to know that you had an excellent time with us and that our location was perfect for your needs. Thank you, and we hope to see you again soon!

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
My favorite hotel in Spokane
Beautiful hotel, professional staff, perfect location, very clean; a wonderful stay as it has been in the past.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 12 dic. 2023
We are honored to be your favorite hotel in Spokane! Feedback such as yours brightens our day as it lets us know we're providing an experience that our guests value. We will continue to keep up the great work at The Davenport Lusso, Autograph Collection!

10/10 Excelente

Donna

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room, friendly service, though it was impossible to find a temporary spot to unload our car.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 12 dic. 2023
Dear Donna,Thank you for your compliments on our beautiful property and friendly staff. We're glad you enjoyed your visit, and we appreciate your feedback about temporary parking. The next time you're in town, please come see us again at The Davenport Lusso, Autograph Collection!

10/10 Excelente

Jody

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Office Manager el 19 nov. 2023
Thank you for your feedback!

8/10 Bueno

Evan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk Manager el 12 nov. 2023
Glad to hear that you enjoyed your stay, we hope that you will stay with us again soon!

10/10 Excelente

Laura

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Huge room!
Se hospedó 3 noches en octubre de 2023
Respuesta de General Manager el 3 nov. 2023
It was an honor to have you join us at The Davenport Lusso Autograph Collection. We appreciate you taking the time out of your day to provide us with feedback on your stay. We strive to provide a positive experience for all our guests, so it is great to hear you were comfortable during your stay. The next time you're looking for another relaxing stay, we hope that we'll be your first stop!

8/10 Bueno

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel was lovely inside, property surrounding seemed unclean and didn't feel safe.
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Management el 29 oct. 2023
Thank you for your feedback

4/10 Mediocre

Rebecca

Viajó por negocios
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en octubre de 2023
Respuesta de Front Office Management el 29 oct. 2023
Thank you for your feedback

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Office Management el 29 oct. 2023
Thank you for your feedback

10/10 Excelente

Amber

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Manager el 18 nov. 2023
Thank you for your feedback!

6/10 Aceptable

Jody

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Office Management el 17 oct. 2023
Thank you for your feedback

8/10 Bueno

Laura

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Management el 24 sept. 2023
Thank you for your feedback

10/10 Excelente

Beverly, Victoria

Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Office Management el 4 oct. 2023
Thank you for your feedback

10/10 Excelente

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Office Management el 5 sept. 2023
Thank you for your feedback

10/10 Excelente

Karyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fabulous place, Fabulous staff!
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Management el 20 sept. 2023
Thank you for your feedback

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Management el 30 ago. 2023
Thank you for your feedback

10/10 Excelente

Jon

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Expence
Very comfortable room and bed. Other than the cost we enjoyed the visit. The valet parking was way too expensive when you realize a tip is expected.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Management el 22 ago. 2023
Thank you for your feedback

10/10 Excelente

Philip

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Love the Lusso
3 days of Vaca in Spokane…hot hot hot weather but the Davenport hotels are wonderful.
Se hospedó 3 noches en agosto de 2023
Respuesta de Front Office Management el 20 ago. 2023
We appreciate your valuable feedback and are thrilled to hear that you had a wonderful experience.

10/10 Excelente

Bassem

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Front Office Management el 16 ago. 2023
Thank you so much for the feedback

10/10 Excelente

Henry, Moscow

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I really enjoyed my stay at the Lusso. The one drawback was self-parking, it was difficult to find parking nearby.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Office Management el 14 ago. 2023
Thank you for the feedback

8/10 Bueno

Craig

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en julio de 2023
Respuesta de Front Office Management el 2 ago. 2023
Thank you for your feedback

10/10 Excelente

Tracy

Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Management el 2 ago. 2023
Thank you for your feedback

10/10 Excelente

Kristine

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved that this was an older historic-looking building. The bed was super comfortable and there were long windows looking out on to the street below. The bathroom was gorgeous. They've obviously done some really top notch renovations. The staff was super nice, and allowed me an extra hour for check out. The only thing I didn't really like that much was the parking situation. There is one parking garage for all the Davenport properties, and while it wasn't that far away, it was far enough away that walking at night was a little unnerving by myself because of some of the unsavory characters i encountered. However, they mostly just talked to themselves, and I wasn't bothered by anyone, it was just not totally comfortable. But they do have valet service, which I might consider next time because the hotel itself was amazing!
Se hospedó 1 noche en julio de 2023
Respuesta de Front Office Management el 26 jul. 2023
Thank you very much for the wonderful feedback. We are thrilled to hear that you had a great stay with us.

6/10 Aceptable

Sandra

Viajó con su familia
Parking not on site, online description is parking onsite…
Se hospedó 5 noches en julio de 2023
Respuesta de Front Office Management el 12 jul. 2023
Thank you for your feedback

8/10 Bueno

Cheydene

Le gustó: Limpieza, personal y atención
Shower had mold
Se hospedó 1 noche en julio de 2023
Respuesta de General Manager el 15 jul. 2023
Dear Cheydene,We are very grateful we had the opportunity to host you, and your high rating is appreciated. Our housekeeping team has been notified of your comment so that this can be looked into. Guest insights truly help us know where we need to refocus efforts, and we hope to have the opportunity to serve you again in the future.

10/10 Excelente

Grant

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excellent room, friendly staff, great value. Spokane at its best.
Se hospedó 1 noche en junio de 2023
Respuesta de Front Office Manager el 21 jun. 2023
Thank you for your feedback!

8/10 Bueno

Megan

Viajó por negocios
Le gustó: Limpieza, personal y atención
I love how this historic building has been repurposed. Staff here are hands-down the best anywhere. My only complaint is the bed and pillows - far too soft and squishy.
Respuesta de Front Office Management el 14 jun. 2023
Thank you for your feedback

4/10 Mediocre

Jake

No le gustó: Personal y atención
They advertise EV charging, but the staff gave confusing directions to access it and then was given the runaround with conflicting info from the staff at the location I was directed to. Also the bedside lamps were controlled by a switch that also powers a fixed ceiling light so you can’t use the plugs on them for charging your phone overnight, nor can you turn them off from bed otherwise you’d have a ceiling light on all night. Finally there was a hole in the ceiling in the bathroom.
Se hospedó 1 noche en junio de 2023
Respuesta de Front Office Manager el 7 jun. 2023
Thank you for taking the time to reach out and leave us feedback. We will follow up with the front office staff so that they can give better directions to the EV chargers. I am sorry about the confusing setup in the room regarding the lamps and ceiling lights. I will have engineering address the hole in the bathroom ceiling. Again, thank you for reaching out. We are sorry for the issues you experienced during your stay.

6/10 Aceptable

Sarah

Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, comodidad de la habitación
Underwhelming
We've stayed in the Lusso a few times since 2011 and have seen a definite decline in the hotel since that first stay. It's hard to pinpoint what, exactly has changed, but the whole thing just seems shabbier overall. There was dust in the folds of the curtains, the fridge froze everything we put in it, the wifi wasn't working at all (when I called reception they said it was "patchy" over all their properties, but mine flat-out didn't work the entire weekend and I had to use a hotspot, which also didn't get great reception). The Lusso also feels a bit lost in the shuffle of downtown when it comes to eating and amenities. It has no dedicated restaurant, and while the attached pub is okay and was willing to let us take up drinks and cutlery, it wasn't easy to order room service. There's no spa or gym or anything extra either, which for a hotel only a few dollars cheaper than the Davenport seems odd. I'm not sure if you can use the facilities there while staying at the Lusso, but even if you can, it's not the same as having these things on the same property. I guess I'd say this place is okay, but if you're going to spend this kind of money, stay at the historic Davenport!
Se hospedó 2 noches en junio de 2023
Respuesta de Front Office Manager el 7 jun. 2023
Thank you for taking the time to leave us feedback. I apologize for the issues you experienced during your stay. The dust in the room is not typical and it sounds like you were given a faulty fridge. The Wi-Fi was having issues this week, unfortunately, and we were in the process of having it fixed. I apologize that the front desk agent was unable to give you any alternatives during this time. Again, we appreciate your feedback. Thank you for reaching out.

8/10 Bueno

Joel

Se hospedó 2 noches en mayo de 2023
Respuesta de Front Office Management el 19 jun. 2023
Thank you for your feedback

10/10 Excelente

Virginia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was fine
Se hospedó 2 noches en mayo de 2023
Respuesta de Front Office Management el 23 may. 2023
Thank you for your feedback

8/10 Bueno

Cynthia

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The woman at the front desk could have been a bit more pleasant, welcoming and informative.
Se hospedó 1 noche en mayo de 2023
Respuesta de Front Office Management el 15 may. 2023
Thank you for your feedback.

8/10 Bueno

Larry

Se hospedó 1 noche en mayo de 2023
Respuesta de Front Office Management el 30 may. 2023
Thank you for your feedback

10/10 Excelente

Kiffen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wish the windows opened a bit tonket fresh air in on a nice day. Otherwise, beautiful hotel and super convenient to our concert.
Se hospedó 1 noche en abril de 2023
Respuesta de Front Office Manager el 2 may. 2023
Thank you so much for your feedback!