Fachada de la propiedad

Opiniones sobre Royal Swan Ashley Manor

3.5 out of 5
Royal Swan Ashley Manor
Winchester Road, Southampton, England

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 6 de 11 opiniones" "
Evaluación: 8 - Bueno. 4 de 11 opiniones" "
Evaluación: 6 - Aceptable. 0 de 11 opiniones" "
Evaluación: 4 - Mediocre. 1 de 11 opiniones" "
Evaluación: 2 - Terrible. 0 de 11 opiniones" "

9,6/10

Limpieza

9,2/10

Personal y atención

10/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Andy

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Superb!
Excellent stay! Highly recommended 👌
Se hospedó 1 noche en mayo de 2024

10/10 Excelente

Chandler

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We absolutely adored our stay here. We stayed here for the first night of our honeymoon - without even asking the staff made up our room with rose petals and a congratulations card. Rafael instantly made us feel welcome, it was a quiet and clean place, and the English breakfast they cooked for us was delicious. We without a doubt, will be returning for a longer stay and recommend to anyone looking to escape to a quaint bed and breakfast.
Se hospedó 1 noche en mayo de 2024
Respuesta de Royal Swan Ashley Manor Management el 27 may. 2024
Thank you so much for your lovely review! We are delighted to hear that you enjoyed your stay with us, especially on such a special occasion as your honeymoon. It was our pleasure to add the extra touches to make your visit memorable. I'm glad you felt welcome and that you enjoyed the quiet, clean atmosphere, as well as our delicious English breakfast. We look forward to welcoming you back for a longer stay and appreciate your recommendation to others. Warm regards,

8/10 Bueno

Sabina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's a lovely place, nice room, basic and small but served our purpose. Very firm matrases, closer to hard. Good English breakfast but not much else. There were 2 issues only. One is that in a twin room you can't really use a wardrobe, it's very tight spacing and it just doesn't open as the bed is next to it (you can't move the bed either, no space). And at 7.00 fire alarm went off in our room. That seriously disrupted my sleep and turned out to be something in the kitchen. No one even went down to the rooms to say it's ok, I had to dress up and go find someone to find out what's happening. Obviously not much sleep afterwards. But I believe it's a rare case. Other than that we would probably stay there again if we had to be in the area.
Se hospedó 1 noche en mayo de 2024
Respuesta de Royal Swan Front Desk el 14 may. 2024
Hi Sabina, Thank you for your review, we really appreciate it as it helps us improve our service. I can only apologise for the fire alarm incident we're going through our procedure now to make sure no one is left out of the loop.We're also looking to see how we can rearrange the room you stayed in so there's better access to the wardrobe. We really appreciate your feedback and hope you come visit us again, you're welcome here anytime!

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Clean and comfortable room. Tasty breakfast and good service.
Se hospedó 1 noche en abril de 2024
Respuesta de Royal Swan Front Desk el 20 abr. 2024
Thank you for the lovely review! Such positive comments really make our day here and we're so happy you enjoyed your stay. We're happy to be your little home on the road whenever needed!

8/10 Bueno

Mark

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en abril de 2024
Respuesta de Management team - Royal Swan Ashley Manor el 15 abr. 2024
We appreciate your decision to stay at Royal Swan Ashley Manor and your generous rating of 8/10. We eagerly anticipate the opportunity to welcome you back in the near future.

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, comodidad de la habitación
A good basic hotel which is good value for money Spotlessly clean, but a little tired in places
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Royal Swan, Ashley Manor el 1 abr. 2024
Thank you for your positive review! We're delighted you found value and cleanliness in our hotel. We appreciate your feedback and hope to see you again soon!

10/10 Excelente

Mary

Some aesthetic upgrading with the building still in progress, no impact on stay. room and bed v comfy, staff very accommodating, food spot on.
Se hospedó 3 noches en marzo de 2024
Respuesta de Management Royal Swan, Ashley Manor el 30 mar. 2024
We appreciate your feedback. While some aesthetic upgrades are still in progress, we're pleased to hear that it didn't affect your stay. It's great to know that you found the room and bed very comfortable, and we're glad that our staff were accommodating. We're also delighted that you enjoyed the food. Thank you for your kind words, and we look forward to welcoming you back for another enjoyable stay.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was very clean though the carpets had foul smell. Needs a bit of air fresheners / enhancers. Overally it was a good night.
Se hospedó 1 noche en marzo de 2024
Respuesta de Management Royal Swan, Ashley Manor el 30 mar. 2024
Thank you for your feedback. We're glad to hear that you found our establishment to be very clean. We apologize for any inconvenience caused by the foul smell in the carpets. We'll certainly look into this matter and consider implementing air fresheners or enhancers to improve the overall experience for our guests. We appreciate your input and hope to welcome you back for another pleasant stay in the future.

4/10 Mediocre

Marcia

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
Royal Swan
As a single female travelling would not recommend. No amenities within walking distance for evening meal options. No one on reception from 7pm and just did not feel safe. Decided not to stay and booked another hotel after arriving
Se hospedó 1 noche en marzo de 2024
Respuesta de Management team - Royal Swan Ashley Manor el 20 mar. 2024
We are sorry to hear that your discomfort led to your decision to depart from our premises. Even though the reception closes at 7 pm, there are staff members available on-site for emergencies; their contact details are prominently displayed at the reception and entrance. At 7 pm, all doors on our property are secured, with guests able to enter using the key safety box outside, and the code is regularly updated every 2-3 days. Our 24-hour CCTV surveillance further bolsters the security measures in place.Our facility functions as a bed and breakfast, and as such, does not offer dinner services. However, within a short two-minute walk, you can find Mcarthies, a grocery store that closes at 5 pm, and The Boss, a kebab and pizza truck open nightly. Additionally, Wickham Centre is merely a brief 2-minute drive away, providing a range of dining options and bars.

10/10 Excelente

Alan

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great choice for trips to S'oton/Portsmouth area
Hidden gem. This has only recently opened, but will be my first choice when in the area. I've stopped here on several occasions now. Staff are very welcoming and always willing to make your stay comfortable. The standard of the rooms is very high. Its been well decorated. The area is very quiet. Its easy to locate. The Restaurants not open yet, but there are local places to eat, but I'm looking forward to eating here in the near future and trying their other hotels. Good job everyone !
Se hospedó 1 noche en marzo de 2024
Respuesta de Management team - Royal Swan Ashley Manor el 20 mar. 2024
Thank you for your lovely review! We're thrilled to be your top choice in the area. We're glad you found our staff welcoming and our rooms up to standard. Thanks again for your support, and we look forward to welcoming you back!

10/10 Excelente

Sara

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Royal Swan Front Desk el 15 feb. 2024
Thank you so much for the lovely review! It's reviews like this that help us know we're on the right track. Please feel free to come back anytime. We're happy to serve!