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Opiniones sobre Casco Bay Hotel, Ascend Hotel Collection

3.5 out of 5
Casco Bay Hotel, Ascend Hotel Collection
80 John Roberts Rd., South Portland, ME

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 836 de 1519 opiniones" "
Evaluación: 8 - Bueno. 399 de 1519 opiniones" "
Evaluación: 6 - Aceptable. 159 de 1519 opiniones" "
Evaluación: 4 - Mediocre. 72 de 1519 opiniones" "
Evaluación: 2 - Terrible. 53 de 1519 opiniones" "

8,8/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,4/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Chailee

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Súper
Se hospedó 2 noches en enero de 2024
Respuesta de Casco Team el 15 ene. 2024
Chailee,Thank you for your feedback. We are pleased that you had a good experience and look forward to having you stay with us again.

8/10 Bueno

jonathan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything is good
Se hospedó 1 noche en octubre de 2023
Respuesta de Tina el 1 nov. 2023
Thank you Jonathan, happy everything was to your liking.

8/10 Bueno

jonathan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Es un buen trato precio calidad
Se hospedó 1 noche en octubre de 2023
Respuesta de Casco Team el 8 nov. 2023
Jonathan,Thank you for staying with us. We appreciate your rating as we aim to make our property a better experience for you.

2/10 Terrible

Leonardo

Se hospedó 2 noches en octubre de 2023
Respuesta de Casco Team el 8 nov. 2023
Thank you for staying with us and we appreciate your rating. Let us know how we can be better for you.

10/10 Excelente

Elia

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy cerca a varias atracciones, personal muy amable, el desayuno apropiado y la propiedad limpia y segura.
Se hospedó 1 noche en septiembre de 2023
Respuesta de sandy el 19 sept. 2023
Dear Elia, Thank you for your wonderful feedback!We're thrilled that you found our property's proximity to attractions convenient and that our staff was friendly. We take pride in providing a clean and safe environment, and we're delighted you noticed.Should your travels bring you back to this area, we'd love to welcome you again for another great stay

10/10 Excelente

Maria ximena

Se hospedó 3 noches en junio de 2023
Respuesta de Sandy el 5 jul. 2023
Dear Maria, Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that you had an excellent experience with us. We appreciate your feedback and look forward to serving you again in the future.

8/10 Bueno

Luz Marina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Bién para conocer alrededores
Buena localización. Muy cerca de markets y comidas. Limpio. Buén descanso.
Se hospedó 2 noches en mayo de 2023

8/10 Bueno

Carlos

Se hospedó 1 noche en noviembre de 2022

8/10 Bueno

Manish

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024

8/10 Bueno

Camden

Le gustó: Personal y atención
Se hospedó 2 noches en mayo de 2024

8/10 Bueno

RIEKO

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel is tucked in a very quiet corner, though the Maine Mall is very close and you can walk to it. Amenities are basic. There are plenty of dining options around - I chose to go to nearby Olive Garden, only 3 min driving from the hotel. I arrived late, but the late dinner (after 9pm) was pleasant. Portland Maine is a cozy town with a bit of Boston flare; everything is within 10-15 min drive, so no need to be discouraged by the location. The hotel is clean, quiet, the bed is cozy. The staff was friendly, but not particularly helpful. There are a few other similar hotels nearby, and the services are all similar. Plenty of parking space in the back of the building, but you cannot access to your room from the backdoor. The backdoor is closed, no card keys are working.
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 28 may. 2024
Dear Rieko, Thank you for your detailed feedback! We're glad to hear you enjoyed the quiet location and found our hotel clean and cozy. We'll take note of your comments regarding the staff and backdoor access to improve our services. We hope to welcome you back soon!

6/10 Aceptable

Danna

Viajó con su pareja
Le gustó: Personal y atención, estado de la propiedad e instalaciones
Enjoyed our stay overall, but housekeeping should be sure to disinfect the headboard better between stays. Just a word of advice.
Se hospedó 2 noches en mayo de 2024
Respuesta de the casco bay hotel team el 28 may. 2024
Dear Danna, Thank you for your feedback! We'll make sure to improve our services. We appreciate your advice and hope to see you again soon!

2/10 Terrible

debra

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
I booked this room for one night, only to find it was the wrong night. I called IMMEDIATELY to change the night and was told it would cost More Than Twice the amount--because it was a weekend. More than Twice the amount. I asked to just cancel and get a refund. 10 minutes in--and they said NO, this is a nonrefundable room. 10 minutes--for a wrong date. NEVER AGAIN IN THIS HOTEL.
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 27 may. 2024
Dear Debra, We're deeply sorry for the inconvenience you experienced with your booking. Your feedback is important to us, and we'll use it to improve our services.

10/10 Excelente

caitlin

Le gustó: Limpieza, personal y atención, servicios
Friendly staff clean room
Se hospedó 2 noches en mayo de 2024
Respuesta de the casco bay hotel team el 27 may. 2024
Dear Caitlin, Wow! Thank you for the perfect rating! We're delighted to hear that you enjoyed your stay with us. Providing exceptional experiences for our guests is what we strive for, and it's fantastic to know that we hit the mark with you. We appreciate your support and look forward to serving you again in the future!

6/10 Aceptable

Mikele

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Property was great, staff seemed put off by guests
Se hospedó 1 noche en abril de 2024
Respuesta de the casco bay hotel team el 27 may. 2024
Dear Mikele, Thank you for your feedback. We're delighted to hear that you enjoyed your experience at our property. We'll look into the matter further to ensure our staff provide the best service to all guests. We appreciate you bringing this to our attention.

10/10 Excelente

Akkharacha

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en mayo de 2024
Respuesta de the casco bay hotel team el 27 may. 2024
Dear Akkharacha, Thank you for the perfect rating! We're thrilled to hear that you had such a fantastic experience with us. Your satisfaction is our top priority, and we can't wait to welcome you back for another memorable stay.

4/10 Mediocre

Jeffrey, Bethel Park

Viajó con su familia
Le gustó: Limpieza, personal y atención
x
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 26 may. 2024
Dear Jeffrey, Thank you for your feedback. We value all input as it helps us enhance our services. We’re sorry to hear that your experience fell short of expectations. We would love to learn more about what aspects you found unsatisfactory so we can address them promptly. Your satisfaction is our priority, and we’re dedicated to making your next experience with us a 5-star one.

10/10 Excelente

Kenneth

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 24 may. 2024
Dear Kenneth, Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon!

10/10 Excelente

Marie-andree

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bon hôtel!
Se hospedó 2 noches en marzo de 2024
Respuesta de the casco bay hotel team el 24 may. 2024
Dear Marie, Thank you for your glowing review! We're thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 Bueno

Karen

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean and convenient location. Bed comfortable. Eggs at breakfast were cold - make your own waffles were good . Basic accommodations, would stay again.
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 23 may. 2024
Dear Karen,Thanks for your review! We're happy you found the location convenient and enjoyed the bed and waffles. We'll work on improving the breakfast options. Looking forward to hosting you again!

6/10 Aceptable

Laura

Le gustó: Personal y atención
No le gustó: Limpieza
The bathroom was amazingly clean & beautiful! However, the floor in the main room had lots of hair/dirt on the floor!
Se hospedó 1 noche en mayo de 2024
Respuesta de The casco bay hotel team el 22 may. 2024
Dear Laura, We appreciate your feedback! apologies for the inconvenience. We will take a look into it.

8/10 Bueno

KAYSLENE JOYCE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All good
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 22 may. 2024
Dear Kayslene, Excellent to hear! Thank you.

8/10 Bueno

Hannah

Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 23 may. 2024
Dear Hannah, Thank you for your positive rating! We appreciate your feedback and hope to have the opportunity to make your next stay even better. Let us know if there's anything specific we can improve upon. Looking forward to welcoming you back!

8/10 Bueno

Hala

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Walking distance to the mall
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 23 may. 2024
Happy to hear you found our location convenient for the mall!

10/10 Excelente

Tammy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was friendly and polite. Room was clean
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 22 may. 2024
Dear Tammy, Thank you for your kind words! We're glad you enjoyed your stay with us.

8/10 Bueno

Aline

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Tout était bien, propre sauf la salle de bain qui manque d’amour. Le lit confortable, la chambre est silencieuse la nuit. Il faudrait des fruits au déjeuner☺️
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 22 may. 2024
Dear Aline, Thank you for your feedback. We're glad you enjoyed the comfortable bed and quiet room. We'll address the bathroom issue promptly. Your suggestion about adding fruit for lunch is noted.

10/10 Excelente

Cosmin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice place
Se hospedó 2 noches en abril de 2024
Respuesta de the casco bay hotel team el 21 may. 2024
Dear Cosmin, Thank you so much for the perfect rating! I'm thrilled to hear that you had such a positive experience.

10/10 Excelente

Becky

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 22 may. 2024
Dear Becky, Thanks for the perfect rating! We're glad you had a great experience.

4/10 Mediocre

Andrei

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Shoddy renovations with poor workmanship (paint stains, bathroom floor); dirty walls; rooms not cleaned, trash not removed without special request. Breakfast food of low quality and insufficient. One toaster, one coffee maker only. One has to wait on que to use those. Staff outfits needs improvement. A service man had his underwear exposed while handling food. He was not wearing gloves either.
Se hospedó 3 noches en mayo de 2024
Respuesta de The casco bay hotel team el 20 may. 2024
Dear Andrei, We apologize for the disappointing experience you had during your stay. This does not reflect our standards, and we take your feedback seriously. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing this to our attention.

8/10 Bueno

Steven

Viajó con su familia
Very accommodating late at night!
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel el 20 may. 2024
Hi Steven, Thank you for your 4 out of 5 rating! We're glad you had a positive experience. Your feedback is valuable in helping us improve. If there's anything you think we can do better, please let us know. We appreciate your support!

6/10 Aceptable

David

Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 20 may. 2024
Dear David, Thank you for taking the time to provide your feedback. We appreciate your honesty and insights. We're always striving to improve, so your comments are valuable to us. If there's anything specific you think we could do better, please let us know. We're here to listen and make necessary adjustments to enhance your experience in the future.

4/10 Mediocre

Susan

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
As with many reviews-it’s a Jekyll and Hyde scenario. Great location, comfortable beds, decent common areas and amenities. The ownership needs to recognize that they are either lacking enough staff to clean this hotel OR they have very poor staff. It is straight up DIRTY. Thankfully no carpet in our room-but surfaces, floor and most frustrating…everything was very dirty. Spills on walls not wiped down, floor obviously not cleaned. Bathroom was 1/10 for cleanliness. I cleaned it myself upon arrival. Very disappointing and unnecessary
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Dear Susan,Thank you for your feedback. We apologize for the cleanliness issues you experienced. We'll address this promptly with our housekeeping team. We appreciate your understanding and hope to welcome you back for a better experience.

10/10 Excelente

Camilla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and customer service!
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Hi Camilla, Thank you for your positive feedback! We're thrilled to hear that you enjoyed our great location and experienced excellent customer service. We appreciate your kind words and hope to welcome you back for another enjoyable stay soon.

8/10 Bueno

mark

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
All was good other than late pick up at airport.
Se hospedó 1 noche en mayo de 2024
Respuesta de The Casco Bay Team el 19 may. 2024
Dear Mark, Thank you for your feedback. We apologize for the delay in the airport pick-up and appreciate your understanding. We'll ensure better service in the future and hope to welcome you back soon.

8/10 Bueno

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel el 20 may. 2024
Dear Derek,Thank you for your 4 out of 5 rating! We're glad you had a positive experience. Your feedback is valuable in helping us improve. If there's anything you think we can do better, please let us know. We appreciate your support!

6/10 Aceptable

Theresa

Breakfast was limited Rooms are narrow No shelves in shower with drain to shower in weird location No awing at front door to unload if it rains Mirror in bathroom was crooked Very basic for price
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel el 20 may. 2024
Dear Theresa, Thank you for sharing your experience. We apologize for the inconveniences you encountered. Your feedback is valuable, and we'll use it to improve our services. We hope for the chance to exceed your expectations in the future.

10/10 Excelente

gregory

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
nice rooms very clean and close to shopping
Se hospedó 1 noche en mayo de 2024
Respuesta de Casco Bay Hotel Team el 18 may. 2024
Thanks for the fantastic rating! We're thrilled you had such a great experience with us.

10/10 Excelente

Melissa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great hotel. Location a little sketchy.
Se hospedó 1 noche en mayo de 2024
Respuesta de Casco Bay Hotel Team el 18 may. 2024
Thank you for your review and for choosing our hotel. We're glad to hear that you enjoyed your stay overall. We understand your concern about the location and appreciate your feedback. We're constantly working to ensure the safety and comfort of our guests. If there's anything specific, you'd like to share or if you have any suggestions, please feel free to reach out. We hope to have the opportunity to welcome you back in the future

10/10 Excelente

Christine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
great property with friendly staff
Se hospedó 1 noche en mayo de 2024
Respuesta de Casco Bay Hotel Team el 18 may. 2024
Hi Christine,Thank you for your kind review! We're delighted to hear that you enjoyed your stay and found our staff friendly. It was our pleasure to host you, and we look forward to welcoming you back again soon.

10/10 Excelente

marijoy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was clean, check in was quick and the bed was comfortable. Breakfast was the expected waffles, pastries, cereal, sausage, eggs, coffee, juice. Some of the maintenance details were a little off like cream colored caulk on a white fixture, the level lines for the shower rod were scratched into the surround instead of pencil marked. It didn't change the stay but it made you wonder how that was accepted in what looked like a new or newly refurbished hotel.
Se hospedó 1 noche en mayo de 2024
Respuesta de The Casco Bay team el 18 may. 2024
Dear Marijoy,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our hotel clean, check-in process quick, and the bed comfortable. However, we apologize for any maintenance details that were not up to our usual standards. Your observations are valuable to us, and we will address them promptly to ensure a better experience for our future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for an even better stay

8/10 Bueno

Julie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I would stay here again mostly because the bed and pillows were very comfortable. It was convenient to the Jetport and less than 10 minutes to downtown. The area is very quiet and.
Se hospedó 6 noches en mayo de 2024
Respuesta de The Casco Bay Hotel Team el 18 may. 2024
Dear Julie,Thank you for your positive review! We're thrilled to hear that you enjoyed your stay and found our beds and pillows comfortable. It's great to know that our location near the Jetport and downtown was convenient for you and that you appreciated the quiet surroundings. We look forward to welcoming you back on your next visit to the area.

10/10 Excelente

Ligaya

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
They offer coffee but Maybe some water to drink by the lobby.
Se hospedó 1 noche en mayo de 2024
Respuesta de The Casco Bay team el 19 may. 2024
Dear Ligaya, Thank you for your feedback. We'll consider adding water to our lobby amenities. We hope to welcome you back soon

10/10 Excelente

Jacinthe

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Casco Bay hotel Team el 18 may. 2024
Wow! Thank you for the amazing 5-star review! We're thrilled that you had such a fantastic experience with us. Your satisfaction is our top priority, and we're grateful for your support. We can't wait to welcome you back again soon!

6/10 Aceptable

Abigail

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The continental breakfast was lovely. The staff was kind and friendly. The room was pretty clean but the floor was dirty. The room was big enough for us to put a pack n play for our baby. Unfortunately, the beds were super uncomfortable. But overall, our stay was lovely.
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Dear Abigail, Thank you for your feedback. We're glad you enjoyed the continental breakfast and found our staff friendly. We apologize for the cleanliness issue and discomfort with the beds. We appreciate your comments and hope to provide a better experience next time.

10/10 Excelente

Sydney

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rooms were very clean and comfortable. Staff were friendly and professional. We come to Portland often and were pleased to find reasonably priced accommodations of this quality.
Se hospedó 1 noche en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Dear Sydney, Thank you so much for your kind words! We're thrilled to hear that you found our rooms clean and comfortable, and our staff friendly and professional. It's wonderful to know that we could provide you with a pleasant stay at a reasonable price. We look forward to welcoming you back on your next trip to Portland!

8/10 Bueno

Lisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The room we were given was not cleaned from the previous guests. Had to go back to front desk to report this. We were given a new room with an upgrade. Other than that, everything was great!
Se hospedó 1 noche en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Hi Lisa, Thank you for sharing your feedback with us. We sincerely apologize for the oversight regarding the cleanliness of your initial room. We're glad we could quickly resolve the issue and provide you with an upgrade. We appreciate your understanding and hope the rest of your stay was enjoyable. We look forward to welcoming you back for a seamless experience in the future.

10/10 Excelente

Rhonda

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We went and spent the night after seeing a band. Clean and convenient.
Se hospedó 1 noche en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Thank you for choosing to stay with us after enjoying the band! We're glad to hear that you found our accommodations clean and convenient. We appreciate your feedback and hope to welcome you back for another great stay soon.

10/10 Excelente

Richard J.

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Met our needs in a most satisfactory manner. Very good breakfast.
Se hospedó 2 noches en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Dear Richard, Thank you for your kind words! We're delighted to hear that we met your needs satisfactorily and that you enjoyed our breakfast. We hope to have the pleasure of welcoming you back soon.

10/10 Excelente

Carmen

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We liked the kind attention of every member of your team, and the cleanliness of the facilities.
Se hospedó 1 noche en mayo de 2024
Respuesta de The casco bay hotel team el 19 may. 2024
Dear Carmen, Thank you so much for your lovely feedback! We're thrilled to hear that you appreciated the kind attention from our team members and found our facilities clean. Your satisfaction is our priority, and we look forward to providing you with another wonderful experience in the future.

4/10 Mediocre

Susan

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Easy location getting to & from. Staff was overwhelmed and disengaged. Property was dirty…stained carpets & furniture, scuff marks on doors & baseboards. Side door to parking lot was wedged open at night.
Se hospedó 1 noche en mayo de 2024
Respuesta de the casco bay hotel team el 19 may. 2024
Dear Susan, Thank you for your feedback. We apologize for the inconveniences you encountered during your stay. We're addressing these issues internally to improve our service and property. We hope to welcome you back for a better experience.