We've stayed at the Sapphire many times over the last 10 years and just love it! This time was just a bit off for us. When we arrived they said the owner hadn't told them to expect us and needed to call her to make sure it was ok to let us in. It was remedied quickly but felt a bit odd. The condo was very nicely appointed, with the views we've come to love at the Sapphire. Unfortunately there was no toilet paper in any of the restrooms, and all soap dispensers were empty. The mattress in the master bedroom was a particular challenge. The coils are well-worn so you sink deeply into the bed. The bigger challenge was the box spring which makes so much noise that any movement on the bed results in very loud creaking. Many of the drawers in the master bed & bath were filled with personal belongings so it made it difficult to unpack and actually use them. We had a very lovely time in SPI, but these things fell just short, especially for the premium paid to stay here. The owner Sonja did call us on the first night, so we definitely appreciate that gesture. This could be a 5 star review with a few tweaks that I hope the owner finds helpful for the next guests.