The check-in process was incredibly frustrating. We were not provided with the entry code in advance and had to call customer service to gain access. Meanwhile, the host repeatedly reminded us that early check-in was not available — despite the fact that we couldn’t even get in at the regular time without intervention.The listing advertised a bathtub, but upon arrival, we were met with a sign stating it was out of order. This was a major letdown, and we would have appreciated being informed ahead of time so we could adjust expectations accordingly.Lastly, the beds were extremely stiff and uncomfortable, making it difficult to get a good night’s sleep.Overall, this stay did not live up to the listing or our expectations.