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Opiniones sobre Ambassador Lake Tahoe

2 out of 5
Ambassador Lake Tahoe
4130 Manzanita Ave, South Lake Tahoe, CA

Opiniones

5,8
Evaluación: 10 - Excelente. 67 de 636 opiniones" "
Evaluación: 8 - Bueno. 150 de 636 opiniones" "
Evaluación: 6 - Aceptable. 171 de 636 opiniones" "
Evaluación: 4 - Mediocre. 124 de 636 opiniones" "
Evaluación: 2 - Terrible. 124 de 636 opiniones" "

6,2/10

Limpieza

6,4/10

Personal y atención

5,8/10

Servicios

5,2/10

Estado de la propiedad e instalaciones

Opiniones

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
No tienen mucamas para limpiar las habitaciones fue la excusa que nos dieron, tuvimos que esperar hasta casi una hora para que nos dieran una habitación. La piscina estaba sucia y no la pudimos usar. A la noche hacía frío y el calefactor no funcionaba.
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 18 jun. 2019
we have housekeeping we were buzy the day before and were not done yet with all rooms we did get you in a room we just made some adjustments to our computer and got you a room check in starts at 3 and we got you in a room at 3:30 sir sorry for the inconvenience we did our best to keep you happy

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
La habitación está bien buen tamaño, solo que tenía algunos problemas, como la calefacción que no se podía apagar, así que estaba muy caliente todo el tiempo, las camas no son nada cómodas muy duras.

8/10 Bueno

Carolina

Se hospedó 2 noches en febrero de 2018

2/10 Terrible

Carolina

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Puras mentiras
Horrible ! de partida, en la compra decía que venía con "desayuno incluido" y nunca fue! llegué y la señora me dijo que "solo era sabados y domingos", ni siquiera me escucho para mostrarle el comprobante de lo que había pagado donde nunca se especificaron esas condiciones. Además, me hizo pagar 10 dólares que solo ella sabia para qué eran, me dijo que eran "fees", yo no quería pagarlas pero como ya me habían descontado la noche desde la tarjeta tuve que hacerlo o me quedaba en la calle. La habitación olía terrible, y el servicio fue lo peor. Condiciones abusivas!
Se hospedó 1 noche en diciembre de 2017

6/10 Aceptable

Sencillo pero pasable., 4136 Manzanita Ave, South Lake Tahoe, CA 96150

No le gustó: Estado de la propiedad e instalaciones
Hotel muy sencillo pero agradable
En recepción nos atendieron bien, la habitación es sencilla pero comoda. Estaría excelente, si arreglarán detalles en la habitación que nos toco. En el cuarto tiene una pequeña cocina que nos ayudó bastante, todo bien excepto por el goteo que tiene el fregadero. Y en el baño el detalle que tiene en la habitación que nos tocó es que no se va rapido el agua de la bañera tardaba en irse!! Y el PRECIO me gustaría que fuera menos de lo que me cobraron por la noche!! Yo hice RESERVACIÓN en el hotel Hard Rock pero ya no había disponibilidad y me acomodaron en este hotel. Yo iba apagar menos en el otro y era más comodo!
Se hospedó 1 noche en julio de 2017

2/10 Terrible

martin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
muy malo no hay limpieza ni cambio de toallas
muy desagradable porque no era lo que yo esperaba muy sucio y no limpian el cuarto no cambian las toallas no sacan la basura la tasa del baňo estaba rota aparte me cobraron 10dll por día no se lo recomiendo a nadie en la foto se ve diferente yo tengo video de cuando llegue y cuando me fui

6/10 Aceptable

VICTOR

No le gustó: Limpieza, estado de la propiedad e instalaciones
Hotel cómodo pero viejo
Tuvimos una buena estancia pero tiempo clima cambio y vino el tiempo de lluvia.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

2/10 Terrible

Patricia, Mar del Plata

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Espantosa experiencia en un hotel terrorifico
Nos fue Muuuy feo. El hotel tiene muy mal mantenimiento. No vale lo que cobran. La mujer que atiende lo hace de muy mala manera. Aunque sabía español, le molestaba hablarlo. No nos permitieron ingresar a la piscina. El wifi era malísimo, lento y se cortaba muy seguido. Las cerraduras andaban mal y era muy difícil abrir y cerrar. La pintura descascarada, las alfombras sucias, el linóleo del piso del baño, quemado con cigarrillos( era una habitación no fumadores) Para culminar el desayuno incluido en el precio nunca existió por qué fuimos dentro del horario indicado( 9a11) 10.30 y esta misma señora nos dijo que no nos podía dar el desayuno porque los anteriores huespedes se habían comido todo. Ante nuestra sorpresa, incredulidad e indignacion, luego de una fuerte discusión, nos tiró, literalmente 30dls para q tomáramos un café en otro lado, ya que no alcanzaba para más . Muy mala experiencia. Por favor no ofrezcam más este lugar!!!! Los desprestigia a uds.

10/10 Excelente

Israel, León Guanajuato México

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
El Hotel está muy perfectamente ubicado
El hotel me gusto mucho ya que es muy fácil caminar hacia los casinos o hacia la Góndola para poder esquiar, lo recomiendo amplimente.

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones

10/10 Excelente

Susan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great location for Harvey’s outdoor concert venue.
Se hospedó 1 noche en agosto de 2019
Respuesta de maria el 27 ago. 2019
thank you

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Close to event I was attending. Poorly maintained. Repairs not performed. Noisy clientele, single payne windows, bath flooring linoleum had a hole with lino peeled up right in the walkway. Tub spigot leaked continously, toilet flush valve always stuck , so I felt it necessary to open toilet tank and unstick the valve so it would stop running. Thin walls. One can hear everything going on outside If you just need a bed to sleep, and don't care about the rest then ok.
Se hospedó 1 noche en agosto de 2019

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2019

4/10 Mediocre

Armida, Riverside, ca

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios
there was no air condition in the room. In the evening the sun came in through the window and the room got hot. The stairs to the room were not working so we had to walk around to get to our room. The price I paid was not worth the room we got. Sorry. Armida Soares
Se hospedó 1 noche en julio de 2019
Respuesta de maria el 23 jul. 2019
sorry to hear that but we dont have A/C we dont advertize it we do have ceiling fan and fans in rooms

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Die Lage des Hotels ist super in South Lake Tahoe. Im Umkreis findet man alles was man braucht. Sehr guter Pool- Die Zimmer sind aber sehr abgewohnt und die Betten ca. 20 Jahre alt-durchgelegen und laute Knarrgeräusche. In den anderen Zimmern waren die Betten auch so schlecht (keine Chance auf einen Tausch). Frühstück nur Samstag und Sonntag, steht so nicht in der Beschreibung. Frühstücksraum sehr sehr klein und nur äußerst sporadisches Frühstück. Fast alle müssen stehen, da nur ein Tisch mit 5 Stühlen. bei ca. 50 Zimmern im Hotel. Preis war aber gut bei der teuren Gegend am Lake Tahoe.
Se hospedó 2 noches en julio de 2019
Respuesta de maria el 23 jul. 2019
sorry and thank you

6/10 Aceptable

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención
The staff was very friendly. Beds made everyday w/ clean towels
Se hospedó 2 noches en julio de 2019
Respuesta de maria el 23 jul. 2019
thank you

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Wi fi was good, Tv real poor. Only has cable type channels, nothing local. no news or weather. Older place right out of the 70's except shag carpet. Wi fi a little skitzy when place was full. Able to stream when not full. location is good. Water pressure is good and hot water was fine.
Se hospedó 6 noches en julio de 2019
Respuesta de maria el 20 jul. 2019
thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The lodge was close to the beach, golf course and casinos.
Se hospedó 3 noches en julio de 2019
Respuesta de maria el 16 jul. 2019
thank you

6/10 Aceptable

William

Le gustó: Limpieza, personal y atención
No le gustó: Comodidad de la habitación
Cheaper resort motel
Old motel with no air conditioning. With windows open to cool off the room, it was noisy. TV had few channels that worked. Housekeeping was minimal
Se hospedó 3 noches en julio de 2019
Respuesta de MARIA el 16 jul. 2019
thank YOU FOR STAYING WITH US WE ARE IN THE PROSSES OF UPGRADING OUR CHANNELS WE DONT ADVERTISE AIR CONDITIONERS BUT WE DO HAVE CEILING FAN AND FANS IN ROOMS THANK YOU

2/10 Terrible

Debasish

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 2 jul. 2019
thank you

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not well cared for
The inn has a lot of potential, but the price is way too high for the condition it is in. The room smelled like fried food, the bathroom was not very clean and had tears in the floor, and the carpet had rips in it. The inn still has a lot of it's original charm, but it's obvious that no one has cared for it.
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 2 jul. 2019
thank you us know we will fix this we are in the process doing repairs

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Close to wedding venue - clean nit in need of some upgrades. Price was right for one night stay.
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 25 jun. 2019
thank you

4/10 Mediocre

Chris

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2019
Respuesta de maria el 25 jun. 2019
thank you

8/10 Bueno

Todd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en junio de 2019
Respuesta de maria el 20 jun. 2019
thank you

10/10 Excelente

Vic

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect fit
My kids and I werent looking for anything fancy. We were up in South Lake for Fathers Day Weekend and just needed a place to sleep and clean up after our day out in South Lake. The Ambassador was the perfect fit for our needs. Will be staying again in the future.
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 18 jun. 2019
thank you for staying with us see you back soon

4/10 Mediocre

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
The windows did not have blinds to cover the lights out at night and the pool was not available for us. There was also no AC unit in the room. We got a free pass for a private beach which was only a 5 minute walk. I booked through a 3rd party for 2 nights and I got a call from the front office stating that check out was at 11am and that my things were inside the room still. I had to call the third party to make sure that I would not be charged for an additional night even though I paid for 2 nights already. I will not be staying here again.
Se hospedó 2 noches en junio de 2019
Respuesta de maria el 18 jun. 2019
our windows have curtains we dont advertise AC units we dont have we fixed the third party mistake we gave you the 2 stay that was not our fault its a third party sorry they were not responsible thank you for staying

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Very friendly and accommodating staff. Very clean room, super comfortable bed.
Se hospedó 2 noches en junio de 2019
Respuesta de maria el 18 jun. 2019
thank you hope to see you again

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños, Viajó por negocios
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I got there my room wasn't ready and I had to wait an hour for a room they put me in a room that didn't have cable and the wifi was really poor. The manager excuse was that they didn't have enough employees to have the rooms ready for the clients.
Se hospedó 1 noche en junio de 2019
Respuesta de maria el 18 jun. 2019
we have employees we wwere booked the day before and trying our best to fet all rooms ready we got your room at 3;30 sir check in starts at 3:00 thank you for your stay

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Going Elsewhere
There has been a change in management. Last year's stay at exactly this time for the exact same length which was one week, cost us $450. This year it was $1,205. Maria the hotel manager said it was because we went through hotels.com. I went through hotels.com last year. The place is really run down. She said they hadn't been paying the cable bill so we only had two channels, if that. The faucet leaked, the thermostat was broken, the room decor was extremely outdated. Our key to the ice machine room did not work. The vending machine had a note on it that said see office for snacks. The staff leaves at 2 p.m. plus they were closed on Wednesday and Thursday and Saturday. The note taped to the office door gave an emergency number and a personal number. When we tried both those numbers, we never got a response. We did not want maid service, but they came one day anyway and took a bag of my personal wash rags that I had brought. I left a message for the manager and she never got back to me. With the Renaissance Festival and America's Most Beautiful Bike ride going on at this time, the rooms should be completely full. The parking lot had maybe 10 cars in it for this busy weekend. The website advertised a swimming pool, which had no water in it. Outside, the garbage cans needed to be emptied, and ashtrays were full and overflowing. This is our fourth year in a row that we have stayed here. This year's stay was so unsatisfactory that we will not come back to Ambassador Motor Lodge.
Se hospedó 8 noches en mayo de 2019
Respuesta de maria el 7 jun. 2019
hi we gave you an upgrae to a kitchen room that you had only booked a 2 queen standard room we are upgrading to charter for more channels and i did say our antenna fron direct tv had been moved due to the snow we are open saturday we do take off two days and we could not give you maid service because you had a dog in room wich also we didnt gcharge for its $10 dollars per day for the dog and we didnt charge the pool wasnt opened yet due to wheather we cant control mother nature it has still been raining and even snowing at times sorry about that but we are trying to get it up and running we were not full and not even the other hotels were full also due to whether people are not coming to tahoe i also told you of a better rate next time you come i did everything i could to make you happy and there were no complains from you while you were here if we would of known about the problems we could of done something thank you

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Check in was great, friendly But office closed at 4pm and was back in office until Sunday Morning. So any complaint after like no cable tv in the 2 rooms could not be fixed Thank goodness that was the only thing.
Se hospedó 2 noches en mayo de 2019
Respuesta de maria el 3 jun. 2019
hi we do have an emergency number you can call in case of anything wrong in the room sorry you had that inconvenience but we could of come to fix it sorry

4/10 Mediocre

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de maria el 2 jun. 2019
thank you

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, comodidad de la habitación
spacious rooms, friendly and helpful staff, near to major spots, bang for your buck. Wi-fi could be improved
Se hospedó 1 noche en mayo de 2019
Respuesta de maria el 2 jun. 2019
thank you an we are trying to improve in our internet

2/10 Terrible

Dave

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dont go there
The hotel was very old and run down, the room smelt and i daren't take a shower due to the condition it was in. The toilet did not flush, the tv had no signal and the WIFI was rubbish
Se hospedó 1 noche en mayo de 2019

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención
Location was convenient. All I needed was a bed, so that was nice. But the room was a bit used up and it made me feel cheap.
Se hospedó 3 noches en abril de 2019
Respuesta de maria el 12 abr. 2019
thank you

2/10 Terrible

Jose

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
MUST BE A LAST MINUTE/LAST RESORT STAY
Terrible stay. I'm a very understanding person when it comes to the service industry. But when I had use coffee stirrers to plug a hole on the the shower head in order for my son to take a shower it did it for me. Unless you have absolutely NO OTHER OPTION spend your money some where else. By the looks of it.... it's being run down until unsafe to occupy. Not sure how any website can list it.
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 12 abr. 2019
we would like to know of the problem so we can fix it sorry you were not happy we could of moved you to a different room or fixed the problem but we didnt know about it thank you

2/10 Terrible

Andrew

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Dont book
Terrible room was dirty and out dated, i wouldn't mind it being outdated but it was dirty and not maintained. It said there was a continental breakfast but there isn't. When we when to eat breakfast the first morning the office was locked and no one was there. The sigh said they would be back at 9:30am way past the time we needed to eat, so we had to drive into town and find breakfast for ower selfs. This completely ruins the good peice of the motel. On top of that there is a big whole in the carpet and the bathroom was trashed, trim missing and broken around the door, toilet rain all the time didnt stop, the shower dripped all the time and mold was growing on the bathroom floor. The curtains didn't blackout any light. Location was good but would never book again.
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 3 may. 2019
sorry you were not happy we have breakfast on weekends we open the office at 9am and we are there breakfast is the room next to office there is a sign that says breakfast we clean our rooms everyday and you didnt say anything about toilet running or leaks please let us know about problems so we can fix them when you are here but if we dont know about problem we cant fix it thank you

6/10 Aceptable

Katherine

Practical place for a short stay
Lobby is only open 9-7pm. I didn't realize this until we got there at 8:30pm and weren't sure how to check in. I had a bit of a panic attack until we noticed the note they left, telling us how to check in (phew). We checked out before 9 the next day so we ended up never seeing the staff... We also couldn't find their breakfast (I'm guessing it starts at 9, when the lobby opens). The room was decent though. It could use some updating, but it was very clean and practical. Bed was a little uncomfortable but was ok (also acknowledging the price). Convenient location close to South lake Tahoe / Heavenly, though it's still a bit of a walk if you're planning to go to the gondola in your snow gear.
Se hospedó 1 noche en marzo de 2019
Respuesta de maria el 2 abr. 2019
thank you

2/10 Terrible

Cliente verificado

No le gustó: Limpieza
The vacation was ruined from day one it was run down dirty and no cable no frig no microwave tried to check out called Expedia to complain complained to the office now we can’t even check out nobody at the office no coffee no breakfast I got lots of photos I’m asking for them to be removed from your llist and a refund for my bad room and horrible stay
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 30 abr. 2019
we have breakfast on weekends and the office is open at 9am you say nobody at office but you complained to the office we have basic cable and are working to upgrade we have rooms with micro and fridge not all rooms depending on what you booked but if you booked a standard room they dont have micro and fridge there is a coffee maker in all rooms so you did have coffee sorry you were not happy our rooms are clean and we could of fixed anything in room if we would of known of problem as far as i know you just were not happy with cable being the basic you didnt let front desk know of anything else

2/10 Terrible

Cliente verificado

Viajó con su pareja
No le gustó: Limpieza, estado de la propiedad e instalaciones
The door knob fell off I couldn’t get out of my room very uncomfortable bed never again
Se hospedó 1 noche en marzo de 2019
Respuesta de maria el 2 abr. 2019
please let us know so we can fix the problem before you put in a bad review sorry this happened to you and we can fix it but if we dont know the problem we cant fix it thank you

8/10 Bueno

George

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en marzo de 2019
Respuesta de maria el 25 mar. 2019
thank you

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The staff is very nice and pleasant to deal with. Everything you want in the room is there. However, the building is clearly aging. But they're working on it. If you're looking to save money for a short stay, and you don't mind, go for it. The location is very convenient. If you're trying to impress your lady go elsewhere.
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 25 mar. 2019
thank you hope to see you back soon

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 2 abr. 2019
thank you

2/10 Terrible

dmitry

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2019
Respuesta de maria el 22 mar. 2019
thank you

2/10 Terrible

Mohammad

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room heating system is a MESS!. Room was heated to uncomfortable conditions. We have to change room and still need to open all windows to keep room temperature to a reasonable level. General room condition and breakfast need to be improved. Need to have some one at least up to 10PM to address issues. They close office 7PM with no easy way to get help.
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 22 mar. 2019
thank you for your review we did everything we could for you you were never happy we chanched sheets and move you to a different room you guys were not happy out of 59 rooms rented that day you were the only one not happy sir breakfast is good we have potatoes eggs bread orange juice and milk bagels cereal i dont know what we need to improve on im sorry you didnt like staying here we tried everything and still you were not happy you guys even wanted us to move furniture around in the rooms and take furniture out im sorry we could not do that for you and you wanted a slave and we dont have those here sorry again but we bend over backwards for you and we could not make you happy

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Near everything and great price, good and clean room.
Se hospedó 2 noches en marzo de 2019
Respuesta de maria el 5 mar. 2019
thank you hope to see you again

2/10 Terrible

Carl

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en febrero de 2019
Respuesta de ma el 2 mar. 2019
thank you

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en febrero de 2019
Respuesta de maria el 2 abr. 2019
thank you

10/10 Excelente

Manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place, great staff
Great service by the staff. Close and convenient to all local attractions.
Se hospedó 2 noches en febrero de 2019
Respuesta de maria el 25 feb. 2019
thank you

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2019
Respuesta de maria el 2 abr. 2019
thank you