During our stay the dryer wasn't working and the propertyanager had someone out the next morning to fix it, we also got snowed in and the property manager Lisa was incredibly helpful!
This house is huge so it's great for large parties with children. There's lots for them to do and plenty of space. It's 3 floors with the entrance on the middle floor, the top floor is kitchen and living area plus 2 bedrooms, the middle has a living area and 2 bedrooms with 1 bath, and the bottom is the game room, living area, bar and 2 bedrooms and 1 bath.
There's a hill right across the street that's great for sledding so if you have young kids it's a great location.
My only small complaint was the lack of supplies. We didn't expect supplies for the entire week, but we rent a lot of properties they VRBO and usually a couple of days is provided until you can get to the store, there were no paper towels, toilet paper, trash bags and basic supplies so just make sure you bring everything initially.
All in all though it was a great property and location. I highly recommend it for large groups!!