Muebles diferentes, escritorio y espacio para trabajar con laptop
Ver disponibilidad

Opiniones sobre Smart Suites, Ascend Hotel Collection

2.5 out of 5
Smart Suites, Ascend Hotel Collection
1700 Shelburne Rd, South Burlington, VT

Opiniones

8,6

Excelente

Evaluación: 10 - Excelente. 475 de 919 opiniones" "
Evaluación: 8 - Bueno. 311 de 919 opiniones" "
Evaluación: 6 - Aceptable. 77 de 919 opiniones" "
Evaluación: 4 - Mediocre. 35 de 919 opiniones" "
Evaluación: 2 - Terrible. 21 de 919 opiniones" "

8,8/10

Limpieza

9,2/10

Personal y atención

8,0/10

Servicios

8,4/10

Estado de la propiedad e instalaciones

7,4/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Sheila D

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Dos habitaciones en el segundo piso muy buenas y espaciosas. Todo limpio, sartenes, cubiertos, máquina para café, estufa, nevera…de todo. Lo único que no me gusta es el detergente del piso, usan uno que lleva vinagre y el olor es muy fuerte…siempre tienen todo limpio.

10/10 Excelente

Maria A

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Un lugar para volver, sin dudar.....!!!
Nos sentimos como en casa, en forma adicional por la tarde servían, en la zona del desayuno, nuevamente todos los productos para un brunch; la amabilidad del personal, excelente........... Por la habitación super cómoda y tal lo prometido
Se hospedó 4 noches en septiembre de 2019

10/10 Excelente

A.Diaz, Patillas, Puerto Rico

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Muy limpio, personal agradable, cerca del pueblo y restaurantes
Se hospedó 3 noches en octubre de 2018

8/10 Bueno

Josep M., Barcelona

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Molt bé
És la segona vegada que venim. Ens agrada. Bona atenció del personal, bon esmorzar, berenar a recepció, suite ample i bona zona de cuina. Pots fer Gym mentre es fa la bugada, en la sala del costat. Bona wifi.
Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Isabelle

Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Jennifer, Tyngsboro

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Okay hotel off the busier roadway in South Burlington. Staff was super friendly and helpful. Free hot breakfast and WiFi.
Se hospedó 2 noches en abril de 2024
Respuesta de Lilly el 11 abr. 2024
Hi JenniferThank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 Mediocre

Stephen

Viajó con su familia y niños pequeños
No le gustó: Servicios
The hotel smelled like dogs and old cheese. They charged $600/night during eclipse. Their special gift for paying so much and the eclipse happening, was a bottle of water in a paper bag. Not impressed at all.
Se hospedó 1 noche en abril de 2024
Respuesta de Lilly el 10 abr. 2024
Hi StephenWe are sorry to hear you were disappointed with your stay due to the high prices of the Eclipse. We set a high standard for ourselves, and it's disappointing that we fell short. Thank you for taking the time to share your feedback. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

Christopher

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Property was nice, but room was not as clean as it could have been
Se hospedó 4 noches en abril de 2024
Respuesta de Lilly el 10 abr. 2024
Hi ChristopherWe are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our hotel. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

Liza

Se hospedó 3 noches en abril de 2024
Respuesta de Lilly el 6 abr. 2024
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excelente

Gabrielle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Lilly el 3 abr. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excelente

Liza

Se hospedó 4 noches en marzo de 2024
Respuesta de Lilly el 3 abr. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Bueno

Arturo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I was here a few time and I really like the rooms
Se hospedó 2 noches en marzo de 2024
Respuesta de Lilly el 3 abr. 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

6/10 Aceptable

Herman

Le gustó: Limpieza, personal y atención
Se hospedó 3 noches en marzo de 2024
Respuesta de Lilly el 3 abr. 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 Bueno

Crystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not to bad of a place.
Se hospedó 1 noche en marzo de 2024
Respuesta de Lilly el 3 abr. 2024
Hi CrystalThank you for taking the time to leave us your review. We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

8/10 Bueno

Justin

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en marzo de 2024
Respuesta de Lilly el 18 mar. 2024
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excelente

Aditya Pommai

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good value
Se hospedó 1 noche en marzo de 2024
Respuesta de Lilly el 12 mar. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excelente

Michael

Viajó con su pareja
Le gustó: Estado de la propiedad e instalaciones
Very spacious room and clean… parking has many spots available … location near all amenities
Se hospedó 1 noche en marzo de 2024
Respuesta de Lilly el 12 mar. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Aceptable

Janelle

Le gustó: Personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Lilly el 29 feb. 2024
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

10/10 Excelente

Krystal

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was really nice and the hotel was clean
Se hospedó 2 noches en febrero de 2024
Respuesta de Lilly el 27 feb. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

2/10 Terrible

Wendy

No le gustó: Limpieza
we were
Se hospedó 1 noche en febrero de 2024
Respuesta de Lilly el 29 feb. 2024
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 Bueno

Sara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
the smell of the corridors and how warm they were, weren’t pleasant, but all in all, a nice place to stay if you wanna be able to cook and have a home away from home!
Se hospedó 3 noches en febrero de 2024
Respuesta de Lilly el 27 feb. 2024
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
What you get for the price is value that can't be beat! Service was great, breakfast was awesome, room was clean, bed was comfy, and nice to have the extra space with separate bedroom compared to typical hotel rooms. The only thing to note is the recurring theme from other negative reviews regarding the odor. Yes, there is the typical engrained smell of smoke, pets, etc. that I have learned to expect in most older sub 3-star hotels, so I don't think it's fair to fault management when everything else was top notch.
Se hospedó 1 noche en enero de 2024
Respuesta de Lilly el 27 feb. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en diciembre de 2023
Respuesta de Lilly el 8 ene. 2024
Thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Lilly el 13 nov. 2023
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Personal y atención, comodidad de la habitación
Room was clean but tired looking. Stains on upholstered couch and chair.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lilly el 13 nov. 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

8/10 Bueno

manon

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Lilly el 13 nov. 2023
Thank you for taking the time to leave us your review! We look forward to earning a full 10 stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excelente

Sarah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a suite for a family of 5 and it was very nice and roomy with a full kitchen. Nice location. Free breakfast. Staff is very nice and helpful.
Respuesta de Lilly el 25 oct. 2023
Thank you for taking the time to leave us your review! We're glad you enjoyed your visit to South Burlington. We appreciate you choosing Holiday Inn Express, South Burlington VT and look forward to welcoming you back in the near future.

2/10 Terrible

Magda

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
In my opinion, Travelocity should send somebody to check a place before making it available to customers. The whole place was dirty, people are allowed dogs but they do not pick up the dog’s poop. The breakfast was very poor, there no fresh fruit available and the breakfast room was really dirty.
Respuesta de Lilly el 25 oct. 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

Sheryl

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Lilly el 25 oct. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Bueno

John, Springfield

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Too far from downtown without a vehicle. $30 cab fare.
Se hospedó 2 noches en octubre de 2023
Respuesta de Lilly el 25 oct. 2023
Hi JohnI'm sorry to hear you were unhappy with the location. Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to provide us some feedback

6/10 Aceptable

David

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Too old for the price
Se hospedó 2 noches en octubre de 2023
Respuesta de Lilly el 19 oct. 2023
Hi DavidGuest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thank you for taking the time to share your experience.

2/10 Terrible

Mary

Viajó con su familia, Viajó en grupo
No le gustó: Servicios
Unbelievably overpriced. Room reeked of deodorizer. Apparently subsidized renters.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lilly el 9 oct. 2023
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

4/10 Mediocre

Krystal

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Poor Cleanliness
The service was great, very friendly and attentive. However that was where the good ends. The worst part is we paid over $300 for one night and the cleanliness was terrible. The towles, the sheets, and the furniture all had horrible stains. We also selected a non smoking room and there had clearly been smoking in the room previously due to the smell and burn marks on the carpet. The bed was somewhat comfortable, good enough for one night. I was very disappointed considering the price we paid.
Se hospedó 1 noche en octubre de 2023
Respuesta de Lilly el 4 oct. 2023
Thanks for taking the time to drop us some feedback! As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of our high standards. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

2/10 Terrible

Terry

Se hospedó 1 noche en octubre de 2023
Respuesta de Lilly el 9 oct. 2023
It is our goal to provide superior service to all our guests, and we clearly missed the mark. We regret that we left you with a poor impression. We hope to have the opportunity to deliver a better experience on a return visit. Thank you for taking the time to share your experience

6/10 Aceptable

Brian

Viajó con su familia
Le gustó: Personal y atención, servicios
The room we stayed in was big and spacious but the cleaners left the garbage full. We realized it is a pet friendly hotel but that’s what you could smell as well. There was a dog barking from 1:00am until around 3:00am. The breakfast was very good with many options and all the team members were nice and helpful.
Se hospedó 4 noches en septiembre de 2023
Respuesta de Lilly el 30 oct. 2023
Hi BrianThank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

6/10 Aceptable

JEAN

Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lilly el 3 oct. 2023
Thank you for taking the time to leave us your review! We look forward to earning a full five stars from you in the future. Thank you for staying with us and we hope you will return soon.

10/10 Excelente

Margaret

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lilly el 28 sept. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

8/10 Bueno

Christine

Viajó con su pareja
Le gustó: Limpieza, servicios
The room was clean and well stocked. The size was good and bed comfy. Staff was just okay and breakfast was mediocre at best
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lilly el 28 sept. 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excelente

Larry

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lilly el 28 sept. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

10/10 Excelente

Cam

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was wonderful. They were attentive, friendly, knowledgeable and efficient. I loved our room and the full size refrigerator.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lilly el 25 sept. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

4/10 Mediocre

Jamy

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is a 2 star hotel, at best, the hallway carpet smells extremely bad! The hotel allows smoking (at least the room and bed smelled like smoke) and pets so the hallway smells like dogs. Not worth the savings!
Se hospedó 1 noche en septiembre de 2023
Respuesta de Lilly el 21 sept. 2023
Guest satisfaction is our highest priority and we regret that we left you with a poor impression. We'll share this feedback with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. Thanks for taking the time to share your experience.

8/10 Bueno

Sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The suite was very spacious and some areas had recently been updated. Some items, such as the fridge, were still old. The room had a slight musty smell as guests probably didn't open the windows. Restaurants were nearby too. The complimentary breakfast was a lovely bonus. Overall very happy.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Lilly el 21 sept. 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full 5 stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excelente

Diane

Se hospedó 1 noche en septiembre de 2023
Respuesta de Lilly el 28 sept. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!

6/10 Aceptable

Ari

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Bed was old and soft, the room had an odor and the facility is dated The staff were great
Se hospedó 2 noches en agosto de 2023
Respuesta de Lilly el 6 sept. 2023
Thank you so much for taking the time to acknowledge the nice things about our hotel, and for letting us know where we fell short. Your comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon

10/10 Excelente

Laura R

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff were exceptionally kind and helpful.
Se hospedó 2 noches en agosto de 2023
Respuesta de Lilly el 29 ago. 2023
We're delighted to hear that you had an amazing experience with us. We appreciate your compliments regarding our hard-working team. We look forward to hosting you again soon for another fantastic experience.Thank you again for sharing your review. Have a lovely day.

2/10 Terrible

Christine

We can’t rate any other categories because we didn’t actually get to stay at Smart Suites. We got a phone call about 2/3 through our drive from Maine from someone saying “something was wrong with our room” and we couldn’t stay there. The truth was they were most likely overbooked and we were the last to arrive. They put us is a room at the Holiday Inn Express which was not a suite like we had booked. There were bugs on the bathroom floor, no pull out sleeper sofa, no kitchen and overall a dumpy appearance. I am asking Smart Suites to refund our night stay that we did not get.
Se hospedó 1 noche en agosto de 2023

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Never again
From hallways to room, unpleasant smells abundant. Our 1st room with a pull out couch reeked of stale cigarettes. The walls, rug, and furniture were stained and filthy. Bedding was at least new and clean looking. We were accommodated with another room, that smelled better than the 1st, but had the smell of old fried grease. The furniture in here was in even worse condition. As the rest of rooms and local area were booked we took our losses and got some febreese fabric spray to make the space somewhat breathable. For 300+ a night this was a terrible experience and although the staff were kind the rooms we experienced were disgusting, outdated, and very dissapointing..
Se hospedó 1 noche en agosto de 2023
Respuesta de Lilly el 29 ago. 2023
We're disappointed that your stay with us was less than ideal. We care about the comfort and happiness of our guests so we'll be sure to address your concerns with our engineering and management teams so we may rectify these issues and improve for the future.We hope for the opportunity to host you again soon for a more positive experience..

8/10 Bueno

Amy

Viajó con su familia
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en agosto de 2023
Respuesta de Lilly el 25 ago. 2023
Thank you for taking the time to leave us your review! We look forward to earning a full ten stars from you in the future. Thank you for staying with us and we hope you will return soon.

4/10 Mediocre

Julia

Viajó por negocios, Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
The kitchenette area was very dirty. The stove was partially disassembled. There were bugs, dirt and debris on the top of the refrigerator which was just a touch above my eye level at 5’5ft. The bedroom/bathroom area of the room was cleanish but not good. The beds were comfortable and clean. The common areas were clean and the staff were very nice and helpful. The breakfast and coffee was also good. We arrived late after a 14hr drive and did not have plans of spending much time in our room so I didn’t ask for assistance as we just wanted to go to sleep.
Se hospedó 2 noches en agosto de 2023
Respuesta de Lilly el 25 ago. 2023
We are sorry for the inconveniences you had while staying with us, but we do appreciate your positive comments about our staff. We set a high standard for ourselves, and it's disappointing that we fell short. We will share this with our team members and leadership and use it as a training opportunity to prevent issues like this in the future. We hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

Jonathan

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Lilly el 25 ago. 2023
Hello and thank you for giving us this great review! It was a pleasure having you stay with us and we look forward to your next visit!