2/10 Terrible
Margaret
Viajó con su familia
24 ene. 2026
I booked through expedia and the confirmation after the resveration did not have adequate phine number or directions. I tried to call and was not able to reach the location. This was at a very important time to be able to immediately reach the property due to the cancellation of flights during the attack of Venezuala. Since I could not reach them to confirm the property or the location, I found another place quickly. I cancelled the reservation and was charged the full amount. In trying to receive a credit back, I called expedia and explained that I could not reach the property to confirm the reservation, they also tried to call the number and was not able to reach the property. Only after a day were they able to send me a message saying that I should call the property manager at which she says I never called her. It turns out that the property is a VRBO property listed also on Expedia and the information from Expedia's confirmation was not valid. The property manager kept talking over me and accused me of yelling at her, which I did not. She would not let me finish my sentences and kept saying that she was lucky that she picked up the call before her working hours. I decided to file an insurance claim for the amount since the facts and the photos of my situation were not what she was interested in. Instead she wanted me to praise the fact she picked up the phone before her working hours. My job was to make my children and family safe in this time of crisis.
Margaret
Se hospedó 3 noches en enero de 2026
