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Opiniones sobre Sonesta ES Suites Somerset

3 out of 5
Sonesta ES Suites Somerset
260 Davidson Ave, Somerset, NJ

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 437 de 987 opiniones" "
Evaluación: 8 - Bueno. 281 de 987 opiniones" "
Evaluación: 6 - Aceptable. 122 de 987 opiniones" "
Evaluación: 4 - Mediocre. 72 de 987 opiniones" "
Evaluación: 2 - Terrible. 75 de 987 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

6,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Mauricio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
excelente ubicación para aeropuerto
muy buena ubicación, fácil acceso y las habitaciones muy comodas.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn C. el 29 ene. 2024
Gracias!

8/10 Bueno

Francis

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good
Se hospedó 2 noches en diciembre de 2023
Respuesta de Jenn C. el 29 ene. 2024
Thank you! We hope to see you again soon!

6/10 Aceptable

Yairon Alexander

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It takes too long to return the deposit
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jenn C. el 10 nov. 2023
Thank you for taking the time to review your stay. Deposit returns are processed at check out. Depending on your bank it could take up to 7 days to see the reflection. Unfortunately, we do not have control over the deposit time.

6/10 Aceptable

Keysha

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
The place it’s beautiful but the employees needs more directions from their management. The floor looks like it hasn’t been swept or mop in weeks and also has a humid/old smell. The sink was also clogged.
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 9 ago. 2023
Thank you for taking the time to write a review about your stay. We have passed on your feedback to our management team to prevent issues like these from occurring in the future!

2/10 Terrible

Domingo

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Les quiero informar que en los 6 dias que estuve no limpiaron , no repusieron , el jabón de baño, papeles de baños, Toallas, jabón de fregar planos , lo solicite enviando un mensaje y no fue tomado en cuenta
Respuesta de Matt el 6 ene. 2023
I apologize again, and have already responded to your feedback chat. Looking forward to your response.

4/10 Mediocre

ivan, guatemala

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención, estado de la propiedad e instalaciones
El desayuno terrible
Omelets preparado y el segundo dia muffin de salchicha
Se hospedó 2 noches en octubre de 2017
Respuesta de Tanzania S. el 4 dic. 2017
We do apologize if your stay was not up to your standards. We will address your breakfast concerns and do hope that you intend to stay with us in the future.

8/10 Bueno

pamela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2017
Pamela, We thank you for your outstanding rating for our hotel and we appreciate your loyalty to our brand. We look forward to accommodating you in the future. Thank you, Tanzania Steele Operations Manager

8/10 Bueno

Familia V.V, Costa Rica

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Buen hotel, falta renovación general de las habitaciones, el desayuno es bastante aceptable.

6/10 Aceptable

Derlyne, Lake Worth Beach

The condition of the room was not that great, but I did my best with cleaning and sanitizing. I have booked many stays at this hotel, and I felt that housekeeping could have done a better job with cleaning the tub and kitchen areas. I found a dried up used coffee filter in the coffeemaker. The kitchen cabinets were filthy, the tub appeared dirty, and the bed linens were stained.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Sampath

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Even though property is non smoking. the 2 suites they offered to us one after the other has a very bad smell of smoking. if you plan to visit with kids not recommending at all. manager/staff in duty is so corporative and cancel our reservation without any penalty.
Se hospedó 3 noches en abril de 2024

2/10 Terrible

Alp

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Jenn C. el 15 abr. 2024
Thank you for taking the time to rate your stay. We are sorry you did not have a good experience with us. We have shared your feedback with our team in hopes to create a better experience in the future.

10/10 Excelente

Jeunita

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The accomadation was very cleaner and full equip
Se hospedó 3 noches en marzo de 2024
Respuesta de Jenn C. el 8 abr. 2024
Thank you so much for your kind review! We hope to see you again!

10/10 Excelente

Justina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Jenn C. el 8 abr. 2024
Thank you for taking the time to review your stay! We sure hope we get to see you again on your future travels!

6/10 Aceptable

Justin

Viajó con su familia y niños pequeños
Le gustó: Personal y atención
No le gustó: Limpieza
There were brown stains on the walls in the bathroom and skids in the toilet. Had to request soaps for the bathrooms and there wasnt even any in the kitchen either.
Se hospedó 4 noches en marzo de 2024
Respuesta de Jenn C. el 8 abr. 2024
We are so very sorry to learn about your stay with us. We have shared your feedback with our team to prevent these issues from happening again the the future.

4/10 Mediocre

Peter

Le gustó: Personal y atención, estado de la propiedad e instalaciones
No le gustó: Limpieza
The chemical smell in the room was so bad, I had to crack the door hoping to circulate the air. People were loud and walking around all night. I would not stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Jenn C. el 20 mar. 2024
I am very sorry to learn about your stay with us. We have addressed your review with our management team to prevent further issues such as these from occurring again in the future!

10/10 Excelente

Laquasha

Viajó por negocios, Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn C. el 29 ene. 2024
Thank you !! We hope to see you on your future travels!

10/10 Excelente

Kendra

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en diciembre de 2023
Respuesta de Jenn C. el 29 ene. 2024
Thank you for your great review! We hope to see you again soon!

6/10 Aceptable

Mayra

Se hospedó 1 noche en diciembre de 2023
Respuesta de Jenn C. el 8 feb. 2024
Thank you for taking the time to review your stay! We look forward to seeing you on your future travels!

10/10 Excelente

Patricia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I like that it's like an apartment and if you don't want to eat out you can always cook. If you have people come in from out of town you can always recommend this hotel. I love how much space you have to walk around and have company.
Se hospedó 3 noches en diciembre de 2023
Respuesta de Jenn C. el 29 ene. 2024
Thank you for your wonderful review!

6/10 Aceptable

Shakira

Se hospedó 2 noches en diciembre de 2023
Respuesta de Jenn C. el 8 feb. 2024
Thank you for taking the time to review your stay! We look forward to seeing you again on your future travels!

10/10 Excelente

Samantha

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved it. Extremely clean, staff is very polite, breakfast was great, and suites were well taken care of.
Respuesta de Jenn C. el 29 ene. 2024
Thank you for your kind words! We hope to see you again on your future travels!

6/10 Aceptable

Stacey

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jenn C. el 10 nov. 2023
Thank you for taking the time to rate your stay. We hope to see you again soon!

10/10 Excelente

Neil

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great staff, quiet and easy access to and from the highway!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jenn C. el 10 nov. 2023
Thank you for taking the time to rate your stay. We hope to see you again soon!

10/10 Excelente

Jennifer

Se hospedó 1 noche en noviembre de 2023
Respuesta de Jenn C. el 10 nov. 2023
Thank you for taking the time to review your stay! We hope to see you again on your future travels!

4/10 Mediocre

John

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
It’s a shame
No soap,shampoo,and conditioner. The TV in bed room was missing. Waited 20 min for guy at front desk after his cell phone in the back. Love the place but staff has fallen down hard
Se hospedó 1 noche en octubre de 2023

6/10 Aceptable

Bianca

Le gustó: Personal y atención
Se hospedó 2 noches en octubre de 2023
Respuesta de Jenn C. el 18 oct. 2023
Thank you for taking the time to review your stay! We look forward to see you again!

8/10 Bueno

Rosemary

Le gustó: Personal y atención
Se hospedó 3 noches en octubre de 2023
Respuesta de Jenn C. el 18 oct. 2023
Thank you for taking the time to review your stay. We hope to see you again on your future travels!

10/10 Excelente

Shalika

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jenn C. el 18 oct. 2023
Thank you for your review! We hope to see you again soon!

10/10 Excelente

Mohamed

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Accepted
It was nice bur breakfast was not top But accepted Cleaning is done once every 5 days Location is far from the shops and schools
Se hospedó 4 noches en septiembre de 2023
Respuesta de Jenn C. el 18 oct. 2023
Thank you for your review! We hope you see you again on your future travels!

6/10 Aceptable

Terracon

Se hospedó 2 noches en septiembre de 2023
Respuesta de Jenn C. el 26 sept. 2023
Thank you for taking the time to rate your stay. We hope to see you again on your future travels.

2/10 Terrible

Gian

Viajó por negocios
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Bad condition
Room was not in good conditions. Bathtub is corroded and stained. Carpet was stained. Room was smelly like old burnt oil. Surroundings outside of the room/building were not good, for example rubbish in front of the door, grass was not cut properly, very old fire extinguisher corroded which probably doesn’t work.
Se hospedó 11 noches en septiembre de 2023
Respuesta de Jenn C. el 26 sept. 2023
I am sorry to hear about your stay with us. We have taken your review to our management team to prevent issues like these from occurring again in the future.

8/10 Bueno

Latoya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was nice
Se hospedó 2 noches en septiembre de 2023
Respuesta de Jenn C. el 26 sept. 2023
Thank you! We hope to see you again soon!

4/10 Mediocre

Omeika

Le gustó: Personal y atención, servicios
No le gustó: Limpieza, estado de la propiedad e instalaciones
Our room was infested with flying small bugs (not gnats) and we found a ziplock bag fulll of smelly ham in one of the bedrooms! I took video of the bugs and took the bag of ham to the front desk. The manger was amazing with how she handled the situation. She didn’t make excuses but apologized and took a few dollars off my bill. I stay here often as my nephew plays football at Rutgers and never faced any problems before. The staff are always accommodating and helpful.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jenn C. el 15 sept. 2023
Thank you so much for taking the time and letting us know how we are doing! We are happy that we were able to make up for the inconvenience that you experienced during your stay. After the incident we did review with our housekeeping team to ensure problems like these don't happen again in the future. Go Rutgers!!!! We hope to see you again soon !!!

10/10 Excelente

DENNY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en agosto de 2023
Respuesta de Jenn C. el 7 sept. 2023
Thank you for the great rating. We hope to see you again on your future travels!

6/10 Aceptable

Melissa

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
Overall the property was very nice. The only thing I wasn't happy with is housekeeping closes at 3pm and check-in isnt until 4pm so if you need anything after check-in you aren't able to get it until morning. We had no shampoo in ine bathroom and no body soap in the other. Things that we couldnt easily get from housekeeping because they were closed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Jenn C. el 7 sept. 2023
Tank you for taking the time to review your stay. We have passed on your feedback to our management team so we can better assist our guests moving foward!

10/10 Excelente

Pierre Junior

Se hospedó 2 noches en septiembre de 2023
Respuesta de Jenn C. el 26 sept. 2023
Thank you for taking the time to rate your stay. We look forward to seeing you again on your future travels!

6/10 Aceptable

Satish

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 7 sept. 2023
Thank you for taking the time to rate your stay!

8/10 Bueno

Samuel

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 30 ago. 2023
Thank you for taking the time to evaluate your stay.

2/10 Terrible

Jenny

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The floor is dirty, bad experience
I was brought my kids and friends stay 2 nights Saturday and Sunday in Sonesta. They did not clean on Sunday, but it was ok.but at least bright some clean towels for us. They asked for Monday early morning like 8 for clean the room. We said not now , and he asked when we will check out. The reception called me 8:32 AM, want to fix it. They want to kick us out. The room was so dirty, feel like they is not clean the floor. and the gas stove was so dirty either. I would like to bring my kids every summer in Sonesta in different location. This is the worst experience I had it.
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 11 sept. 2023
Thank you for taking the time to let us know how we did. Our extended stay property does not do daily service. Full cleans are done every 7 days but we do have refreshes which will take out the trash and supply you with towels. I am sorry for the misunderstanding in the morning of your departure as check out is at 11am. We will with our team to ensure that they are more aware when servicing the rooms that are checking out.

4/10 Mediocre

Marie Michelle, Brampton

Viajó con su familia y niños pequeños
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My kids and I woke up with bites in our body. I think the beds are infested with bed bites. I also have to buy febreze. The room is smelling like curry. It is very disappointing
Se hospedó 4 noches en agosto de 2023
Respuesta de Jenn C. el 30 ago. 2023
Thank you for taking the time to leave a review about your experience. We are sorry that you did not have a good experience while you were here, but you review helps us to see where we can improve. We did check and have the room inspected and there is negative activity for bugs in the room you were occupying. Being an extended stay we do not service our rooms daily. If housekeeping is needed we will certainly honor your requests for service while housekeeping is here. Thank you again!

6/10 Aceptable

James

Viajó con su familia
OK
Not exactly what I was expecting.
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 23 ago. 2023
Thank you for your review! We want to make sure your next stay with us is great! We hope to see you again on your future travels to ensure we have met all your expectations from your home away from home!

10/10 Excelente

Wednesday

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I loved the last building in the back. It was quiet and very enjoyable.
Se hospedó 2 noches en agosto de 2023
Respuesta de Jenn C. el 23 ago. 2023
Thank you for your kind review! We look forward to seeing you again on your future travels!

10/10 Excelente

Bin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk staff were very friendly.
Se hospedó 1 noche en agosto de 2023
Respuesta de Jenn C. el 21 ago. 2023
Thank you for the kind words and taking the time to let us know how we are doing! We hope to see you again on your future travels!

10/10 Excelente

pretty paul, queens village

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great place to stay
Se hospedó 2 noches en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
Thank you for the great review and kind words. We hope to see you again on your future travesl!

2/10 Terrible

Chantal

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Personal y atención
They have people that actually live on this property so if checkout is at 12 and the people that live there start running at 6:58 am is terrible! I don’t understand why they don’t put all the people that are there long term on the same side in the same buildings but I know I wouldn’t stay there again when I go to a hotel I expect to be sleeping in not being up at 6:58 ready to go home !
Se hospedó 1 noche en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
I am very sorry to hear about your stay. We do offer extended stay for our guests for a home away from home. There are many guests that are here for work and do get up early.

8/10 Bueno

Quanika

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
Thank you for taking the time to rate your stay. We hope to see you again soon!

10/10 Excelente

Suranjeeta

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean and conveniently located.
Se hospedó 3 noches en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
Thank you for your kind review! We hope to see you again on your future travels!

2/10 Terrible

ryan

Se hospedó 2 noches en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
I am sorry to learn you did not have a good experience during your stay. We hope to get a second chance to make your stay a great one!

6/10 Aceptable

Sybil

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2023
Respuesta de Jenn C. el 31 jul. 2023
Thank you for taking the time to rate your stay with us. We hope to see you again on your future travels!

6/10 Aceptable

Robert

Viajó con su familia
Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza
Se hospedó 2 noches en junio de 2023
Respuesta de Jenn C. el 31 jul. 2023
Thank you for taking the time to rate your stay. We look forward to seeing you again in the future!