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Opiniones sobre Doubletree by Hilton Somerset Hotel and Conference Center

4 out of 5
Doubletree by Hilton Somerset Hotel and Conference Center
200 Atrium Dr, Somerset, NJ

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 442 de 1000 opiniones" "
Evaluación: 8 - Bueno. 312 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 129 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 81 de 1000 opiniones" "
Evaluación: 2 - Terrible. 36 de 1000 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

7,8/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

8,0/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Luis Reynaldo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It is nice and comfy.
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 11 ene. 2024
Hi Luis Reynaldo! Thank you for taking the time to rate our hotel! We are pleased you enjoyed our nice and comfy Doubletree! We look forward to seeing you on your next visit!

2/10 Terrible

Raysa

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023
Respuesta de Doubletree el 5 dic. 2023
Hi Raysa! Thank you for taking the time to rate our hotel. We are sorry we didn't meet your expectations. We hope to see you in the future.

8/10 Bueno

mirna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
Hay buen servicio es agradable
Se hospedó 1 noche en diciembre de 2023
Respuesta de Doubletree el 5 dic. 2023
¡Hola! Gracias por tomarse el tiempo de dejar los maravillosos comentarios. ¡Nos complace que haya disfrutado de su visita! ¡Esperamos verte pronto!

10/10 Excelente

Elvis

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelente
Se hospedó 1 noche en marzo de 2023
Respuesta de DoubleTree Somerset Hotel el 15 mar. 2023
Hello Elvis, thank you for leaving us a review. We are so glad you enjoyed your stay with us. We hope to have you again!

10/10 Excelente

Juan c

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2022

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2021

10/10 Excelente

Luis

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Personal muy amable, lugar muy silencioso
Se hospedó 1 noche en noviembre de 2021
Respuesta de JLS el 22 nov. 2021
Thank you for your great response. We are glad you enjoyed your stay and we look forward to seeing you again.

10/10 Excelente

Josefina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Sin ninguna novedad tranquila
Se hospedó 2 noches en septiembre de 2021

6/10 Aceptable

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
El cuarto estaba tapada la ducha no se podia bañar
Se hospedó 2 noches en mayo de 2021
Respuesta de JLS el 29 may. 2021
Thank you for your response. We apologize that your bathroom was not cleaned to your expectations. We will share your feedback with the Housekeeping team.

10/10 Excelente

Zoraya

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bueno
Espléndido todo perfecto
Se hospedó 2 noches en septiembre de 2017

10/10 Excelente

Susana E.

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Relax
Great
Se hospedó 2 noches en agosto de 2017

8/10 Bueno

LAKSHMI, Plainfield

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed for one week, and the people were very helpful. Their breakfast was very good, and the room was cleaned every day.
Se hospedó 3 noches en febrero de 2024
Respuesta de Doubletree el 1 may. 2024
Hi Lakshmi! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

6/10 Aceptable

Ram Kumar

Viajó por negocios
Not that bad, but it's pricey for the property that they are charging.
Se hospedó 2 noches en abril de 2024
Respuesta de Doubletree el 24 abr. 2024
Hello Ram Kumar! Thank you for your feedback, we will take this into consideration!

8/10 Bueno

Fiona

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Parking was a little challenging as we arrived back to the hotel very late due to the timing of our dance competitions but it was well lit and I didn't feel unsafe. The property is very nice and staff were pleasant. Unfortunately, we had some housekeeping issues. Our shower wall had long hairs stuck to it and when I told the front desk I was told that it would be taken care of. When we got back to our room very late that evening, I could tell that someone had been in the room as the bathroom garbage had been emptied but the hairs were still there, the beds were not made and the garbage in the room hadn't been emptied. It was too late to call housekeeping but I did mention this to the front desk in the morning and they apologized. It would have been nice to have something taken off of the bill but I didn't push.
Se hospedó 2 noches en abril de 2024
Respuesta de Management el 9 abr. 2024
Thank you for your review. We will address the items mentioned with the team to ensure it does not happen again

2/10 Terrible

angela

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Management el 9 abr. 2024
we are sorry to hear we did not meet your expectations

8/10 Bueno

Erika

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good service, place nice and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Management el 9 abr. 2024
Thank you for your wonderful review

6/10 Aceptable

Daryl

Quiet and dead atmosphere
Se hospedó 1 noche en marzo de 2024
Respuesta de Management el 9 abr. 2024
Thank you for your review we will share this with our team

2/10 Terrible

Nicole, Brick

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Room booked was to sleep 4. We walked into a king bed, no way it was sleeping four. The front desk made no effort to rectify the situation and indicated they were fully booked. I walked away and was able to book another room with double beds, then came back to check in for my second room and told the guy who just said they were fully booked that I had to get a second room because the accomadtions were not what was described to me, and he really didn’t care. Did not give any information or suggestions about the hotel. The buffet breakfast they offer is misleading. There is a sign at the restaurant that says “there is a charge if you bring the breakfast to go” it was set up like a free continental breakfast. No one was around to explain any of that, and looking back at the description it did not say breakfast was a charge. $20 per person for a continental breakfast. When we complained, none of the employees spoke English. We were there for a dance competition that was hosted by this venue. They couldn’t even have coffee in the lobby. None of the ice machines on ANY floors, so we had to go down to the restaurant (that opened at 5 ) to get ice. Which was never communicated upon arrival. One elevator was broken & another bounced several times when the door opened. With all the people staying there and going up and down constantly, this also could have been communicated. There wasn’t even an out of order sign on there. We hope we do not have to stay here again!
Se hospedó 2 noches en marzo de 2024
Respuesta de Doubletree el 26 mar. 2024
Hello Nicole! Thank you for your feedback, we will take this into consideration and speak to our staff. We hope to make it up to you in the future.

8/10 Bueno

Kristina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2024
Respuesta de Doubletree el 26 mar. 2024
Hi Kristina! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Joseph

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Quiet hotel with pleasant staff in a safe area.
Se hospedó 1 noche en marzo de 2024
Respuesta de Doubletree el 20 mar. 2024
Hi Joseph! Thank you for taking the time to rate our hotel! We are pleased you enjoyed the quiet, safe area! We look forward to seeing you on your next visit!

4/10 Mediocre

Ramesh

Thin walls, can hear noise from other rooms, honking of cars in parking lots even on the fifth floor. Dead flies in the bathroom when we checked in, indicative of sanitation issues. Outdated outlets, no USB ports in room. Poor housekeeping services, requested a bath/bar soap at front desk the evening we checked in, desk clerk promised to send the bath soap that never materialized. The coffee machine had to be unplugged from the wall to turn it on/off as the on off switch wasn't working. The only plus seems to lots of parking space. I think this hotel has seen better days.
Se hospedó 1 noche en marzo de 2024
Respuesta de Doubletree el 12 mar. 2024
Hi Ramesh! We sincerely appreciate your feedback, and we will speak with our staff. Also, we are working towards a renovation on the whole property with work starting middle of this year. We look forward to seeing you soon!

10/10 Excelente

Darren

Se hospedó 1 noche en marzo de 2024
Respuesta de Doubletree el 26 mar. 2024
Hi Darren! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Gracey

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice stay… clean… friendly staff… hotel can use some upgrade…
Se hospedó 1 noche en marzo de 2024
Respuesta de Doubletree el 5 mar. 2024
Hi Gracey! Thank you for taking the time to leave the wonderful feedback. We will be upgrading within the upcoming year. We are pleased you enjoyed your visit! We look forward to seeing you soon!

8/10 Bueno

Rufus

Se hospedó 1 noche en febrero de 2024
Respuesta de Doubletree el 28 feb. 2024
Hi Rufus! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

6/10 Aceptable

Rakesh

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Had smell of oil in elevators and the rooms were old carpeting bathrooms was unclean
Se hospedó 2 noches en febrero de 2024
Respuesta de Management el 26 feb. 2024
Thank you for taking the time to share your experience about your recent stay at our hotel. As a Hilton Honors member, you are our most valued guest. We sincerely appreciate your feedback, and we are working towards a renovation on the whole property with work starting later on this year. At Doubletree by Hilton, we promise to do whatever it takes to ensure you are satisfied and hope you will consider staying with us in the future.

10/10 Excelente

Shari

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel is convenient to where I need to be.
Se hospedó 1 noche en febrero de 2024
Respuesta de Doubletree el 20 feb. 2024
Hi Shari! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

10/10 Excelente

Daryl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The parking lot was filled with trash making our parking difficult
Se hospedó 1 noche en febrero de 2024
Respuesta de Doubletree el 13 feb. 2024
Hi Daryl! We will talk with our staff. Please come visit us again when you are in the area!

10/10 Excelente

Christie, Pennsauken

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were greeted the moment we entered the building. We were also offered warm cookies. Very nice touch!
Se hospedó 1 noche en febrero de 2024
Respuesta de Doubletree el 13 feb. 2024
Hi Christie! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

6/10 Aceptable

Jazzmine

Se hospedó 2 noches en febrero de 2024
Respuesta de Doubletree el 21 mar. 2024
Hi Jazzmine! Thank you for taking the time to rate our hotel.

8/10 Bueno

Tyrone

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Quite
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 5 feb. 2024
Hi Tyrone! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

TIFFANY

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Always great
Always a great stay here. It’s clean, spacious and very quiet.
Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 31 ene. 2024
Hi Tiffany! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good bar/restaurant. Friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 31 ene. 2024
Hi Michael! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Luisa

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great experience well attended with front desk & cleaning staff
Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 30 ene. 2024
Hi Luisa! Thank you for taking the time to leave the wonderful feedback. We are pleased you enjoyed your visit! We look forward to seeing you soon!

8/10 Bueno

Lorenzo, Bridgeton Nj

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nothing
Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 30 ene. 2024
Hi Lorenzo! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

6/10 Aceptable

Mohamed

Viajó en grupo
No le gustó: Limpieza, personal y atención, servicios
The bed sheet had red stains as it wasnt changed before i got there. I notified the front desk about it and they didnt even care.
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 30 ene. 2024
Hello Muhamed! Thank you for your feedback, we will talk to our staff. We hope to make it up to you in the future.

6/10 Aceptable

Christine

Viajó por negocios
Le gustó: Limpieza, personal y atención
Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 30 ene. 2024
Hi Christine! Thank you for taking the time to rate our hotel. We look forward to seeing you on your next visit!

6/10 Aceptable

Elliott

Never again
Se hospedó 1 noche en enero de 2024
Respuesta de Management el 27 ene. 2024
thank you for your review please elaborate so we can address the issue you experianced.

4/10 Mediocre

Elliott

Le gustó: Limpieza, personal y atención
I don’t like the fact that .you have to leave and additional 100 fee on top of the cost for the room ..and you have weight 7 to to business days too get your money back ..will never visit again..
Se hospedó 1 noche en enero de 2024
Respuesta de Management el 27 ene. 2024
Hotel security deposit is standard practice. The banks take 7-10 business days to process the deposit back to your account which is out of our control

10/10 Excelente

Rhonda

Se hospedó 2 noches en enero de 2024
Respuesta de Management el 27 ene. 2024
Thank you for your perfect review

8/10 Bueno

Albert

Viajó por negocios
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Got a long trip.... good place to stop.
Convenient efficient place to stay near quick foods and major highways,
Se hospedó 1 noche en enero de 2024
Respuesta de Management el 27 ene. 2024
Thank you for your wonderful review

10/10 Excelente

Carolina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
From the moment we arrived at the hotel, we felt welcomed. The gentleman at the front desk was very nice, and provided us with all the information we needed to know in regard to our stay at the hotel. He even gave us 4 chocolate chip cookies which my two daughters loved! The restaurant staff were amazing, and super sweet. My overall experience at the hotel was great. I see myself and my family booking here again in the near future.
Se hospedó 3 noches en enero de 2024
Respuesta de Management el 27 ene. 2024
Thank you for sharing your wonderful experience with us. We hope to see you again!

10/10 Excelente

Gustavo Rivera

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Management el 27 ene. 2024
Thank you for your review

6/10 Aceptable

James

Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Management el 27 ene. 2024
Thank you for your review

8/10 Bueno

Lilian, DDO

Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 17 ene. 2024
Hi Lilian! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Madeline

Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 5 feb. 2024
Hi Madeline! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Kamera

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 17 ene. 2024
Hi Kamera! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

8/10 Bueno

eliana

Viajó con su pareja
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 17 ene. 2024
Hi Eliana! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

KRIS, Eastampton

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 11 ene. 2024
Hi Kris! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

10/10 Excelente

Katherine, Mount Arlington

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Doubletree el 11 ene. 2024
Hi Katherine! Thank you for taking the time to rate our hotel! We are pleased you enjoyed your time with us! We look forward to seeing you on your next visit!

8/10 Bueno

Hugh

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Near by Rutgers University and New Brunswick.
Se hospedó 2 noches en enero de 2024
Respuesta de Doubletree el 11 ene. 2024
Hi Hugh! Thank you for taking the time to rate our hotel! We are pleased you enjoyed how close we were to Rutgers! We look forward to seeing you on your next visit!