The entire property was kept very warm. We didn't run the heat in the unit the entire time because of the radiant heat that came from the property itself. This also made the room closest to the interior door uncomfortably warm for the entire stay, even with a ceiling and box fan running the entire stay. When I went to check in at 5pm, the posted time for checkin, I was told that the room wasn't ready and in order to check if it was, I'd have to get back in line to do so - a line which was consistently 8 to 10 people long for the two hours we dealt with this. It should be said that I had already checked in with my credit card and given my party's information by this point. The only thing I was waiting for was clearance that the room had been cleaned in order to occupy. In the meantime, the rest of my party loaded up 3 full luggage racks and carted them to the hall outside the room so that when we got clearance, we could unload as soon as it was ready. I got back in line not once, but twice (making this 3 times total) and waited for well over a total of an hour to find out the same information: our room was not ready. On the 3rd attempt, the receptionist finally took my phone number so that she could call me when it was ready. In the meantime, the cleaning person walked by my party sitting outside my room and said that the room had been ready for a while. Plus, the VRBO description said that it had 2 rooms with 2 queen beds and they were both full beds. How is this acceptable?