Dear Guest, We apologize that the front desk did not deliver the highest level of hospitality and service during your stay. We appreciate your loyalty and the feedback you have provided will help us improve in the future. We have shared your comments with the appropriate teams. Thank you for staying with us, and we wish you the best in your future stays.

Dear Guest, All guests that experience travel related issues due to the pandemic have been offered a flexible cancellation policy allowing them to move the reservation to a later date.

Thank you for the feedback. Your business is greatly appreciated.

This traveler thought 1 was the best rating instead of 5. Trying to get this fixed.

Thank you for taking the time to let us know about your experience while staying at the Resort. Providing the highest level of hospitality is our number one priority, and we sincerely apologize that anything failed to meet your expectations. With our guest’s feedback, we can continuously improve our services and ensure that guests have a great experience. The logs from Guest Services, In-room maintenance, and In-room housekeeping were all submitted to upper management. Per request a manager visited the room on December 27 and verified the In-room Housekeeping and In-room maintenance logs showing resolution to complaints. The manager specifically tested the hot water was tested and found to be working in the kitchen and all bathrooms. The manager’s report, the logs, and all of the guest communications were closely reviewed. It has been determined all guest service protocols were met.

All guests receive daily housekeeping which occurs between 9:00am and 6:00pm, regardless of which brand a guest books with. Luxury Suites brand Guest Services main phone number has staff readily available to assist all guests. Simple mis-information can lead to guest dissatisfaction! We invite you to come and stay again with Luxury Suites and we will apply a returning guest discount.

Thank you for taking the time to let us know about your experience while staying at the Resort. Providing the highest level of hospitality is our number one priority, and we sincerely apologize that anything failed to meet your expectations. Guest Services has no logged issues that match your description and it is believed that this negative review is rooted in mis-communication. We invite you back to re-experience your 1 night stay with a complimentary night as part of a future stay. Please contact GS directly and make reference to your booking ID.

One of our key priorities is to provide the highest level of friendly and courteous services and we pride ourselves on delivering a memorable experience during your travels. Although the benefits of our Guest Services were promptly utilized to dispatch housekeeping to provide new sheets for the pull out bed, a negative review was still posted. There were no other complaints logged for any of the issues you experienced. Response time is 20 minutes or less for housekeeping and 2 hours or less for in-room maintenance. We are happy you enjoyed your stay overall, and we appreciate your constructive feedback. We hope to see you in the near future.

Thank you for choosing to stay in our luxury suites, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as your unique experiences. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

One of our key priorities is to provide the highest level of friendly and courteous services and we pride ourselves on delivering a memorable experience during your travels. There are no logs of any complaints. Unfortunately during your stay, the benefits of our Guest Services were not utilized.

Thank you for your positive review. We look forward to having you back again at the Palm Beach Singer Island Resort & Spa Luxury Suites.

Thank you for choosing to stay in our luxury suites, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as your unique experiences. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

Thank you for choosing to stay in our luxury suites, and for taking the time to write a review. We would hope that the inconvenience of circumventing of valet parking would not diminish a review. We look forward to welcoming you back in the future to enjoy your accommodations, and unique experiences at this Beach Resort.

One of our key priorities is to provide the highest level of friendly and courteous services and we pride ourselves on delivering a memorable experience during your travels. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

Thank you for your positive review. We look forward to having you back again at the Palm Beach Singer Island Resort & Spa Luxury Suites.

As we pride ourselves on delivering a memorable hotel experience during your travels, certain mis-understandings have caused an experience that has unfortunately fallen short of expectations during your recent stay. The brands do not have any property ownership in the building. Service is our number one priority and it is unfortunate that your negative feedback contains issues that were resolved. Logs only show one housekeeping complaint that Guest Services responded to promptly. Also upon request, extra kitchen items were provided for over max occupancy. Response time is 20 minutes or less for housekeeping and 2 hours or less for in-room maintenance. We look forward to having you back at the Palm Beach Singer Island Resort & Spa Luxury Suites.

Dear Guest, Thank you for choosing to stay in our luxury suites, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as your unique experiences. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

Thank you for your positive review. We look forward to having you back again at the Palm Beach Singer Island Resort & Spa Luxury Suites.

Thank you for your positive review. We look forward to having you back again at the Palm Beach Singer Island Resort & Spa Luxury Suites.

Thank you for your positive review. We look forward to having you back again at the Palm Beach Singer Island Resort & Spa Luxury Suites.

Thank you for choosing to stay with us and for the great review. The brands do not have any property ownership in the building, however service is our number one priority. The reason you did not get service is because there were no complaints logged for any of the issues you experienced. Response time is 20 minutes or less for housekeeping and 2 hours or less for in-room maintenance. We are happy you enjoyed your stay overall, and we appreciate your constructive feedback. We hope to see you in the near future.

Dear Guest, Thank you for choosing to stay in our luxury suites, and for taking the time to write a review. We are so glad to hear that you enjoyed your accommodations, as well as your unique experiences. We are thrilled that we were able to exceed your expectations. We look forward to welcoming you back in the future.

One of our key priorities is to provide the highest level of friendly and courteous services and we pride ourselves on delivering a memorable experience during your travels. Your survey does not have any details, but indicates that we may have some work to do and we have notified the management team. We hope to see you in the near future.

One of our key priorities is to provide the highest level of friendly and courteous services and we pride ourselves on delivering a memorable experience during your travels. Your survey does not have any details, but indicates that we may have some work to do and we have notified the management team. We hope to see you in the near future.

Thank you for choosing to stay with us and for the great review. We are happy you enjoyed your stay overall, however your survey has indicated that we have some work to do and we have notified the appropriate management team. The constructive feedback is helpful we appreciate it. We hope to see you in the near future.