We are glad you enjoyed your stay.

Hello, We're sorry for the experience you encountered. Unfortunately, the guest did not make proper arrangements or inform us that they needed the elevator before arrival. The elevator is available when pre-arranged before arrival and if the guest is staying 6+ nights. This was mentioned during the pre-arrival phone call we had with the guest. During this call, you did not indicate that you required an elevator to use the condo. The guest did not contact the after-hours emergency number provided on the check-in email and arrival packet. The guest left a message on our front desk voicemail. An employee happened to be checking the voicemail that evening and had the emergency night phone operator respond immediately with keys to the elevator. We did not charge the guest for the after-hours call or late departure.

We have tried to contact these guests through the VRBO message system, and we are receiving no reply. Their stay had an unfortunate beginning with the smell of gas in the common area. They called us and we immediately notified the HOA management in charge of the building, who responded and found an occupied neighboring unit's gas cooktop was on and not lit, releasing a small amount of gas, which was immediately turned off. We spoke with the guests after this response and let them know about the steps taken. They were thankful and we thought that was settled. However, a safety issue at the beginning of a stay is unsettling and can cause worry. The guests called later that night on the emergency phone because the jacuzzi tub jets were buzzing and stuck on. Our night maintenance came over and unplugged the tub for the guest and this minor issue is being repaired. This complex was built in 2017 and passed all building inspections which include a requirement for a GFCI breaker and plug on all jacuzzi tubs. Our maintenance team checked out the unit and found no gas or electrical issues. The unit has all required carbon monoxide monitors and none of them went off. We also checked all other concerns that were detailed on her key drop packet and found nothing wrong. The owners of this unit are very conscientious and visit the unit often. Anything guests have asked for in the past — such as salad bowls as an example — they have purchased. This is a relatively new luxury unit and is very well taken care of.

Wonderful! We are glad you enjoyed your stay.

Wonderful! We are glad you enjoyed your stay. It was a pleasure hosting you!

Wonderful! We are glad you enjoyed your stay.

Thank you for letting us know about the issues at this unit - we will notify the owner right away. We are glad you enjoyed your stay! Please come back and see us, any time. UPDATE: the owner has replaced the kitchen items you advised us about.

We are so happy that you and your family enjoyed your stay! You were a pleasure to host. Please come back and see us, any time.