Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was very happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We were thrilled to find room availability in Siesta Key at this particular vacation rental in the time frame in which we were looking as we have stayed here a few times before and enjoyed the experience. However, we were quite disappointed when we got there to find the room service and customer service VERY lacking, to say the least!! Some of the dishes, flatware, coffee cups & drinking glasses, and pots & pan have food particles and coffee drips still on them as if they were not even rinsed off or washed!! We informed the lady that worked there in the front office about this, and she said that it was the previous customer's fault for not washing them and putting the dirty dishes back in the cabinet and that she does not have the time to go around and check every room after customers check-out. We were quite appalled by this nonsense response! We also asked for a clean beach towel, and she said that she does not have any to give out. The welcoming/confirmation e-mail that I received upon booking states that we do not have to worry about bringing our own beach towel as The Beach Club has that covered (less thing for us to worry about). This is the most absurd customer NO service I have ever encountered at a vacation rental! I hope that the property owner and/or the property management would take a serious look into this matter and correct this situation. My family and I vacation in Siesta Key every year for the past 10+ years and would like to return to this place again in the future, but not until the issue is resolved. Thank you in advance for looking into this matter.