We are sorry to hear that we couldn’t meet all of your expectations.We would however like to point out that the location of the guesthouse is usually appreciated by all our guests as it is located only a few steps away from Piazza del Campo, the city’s main square, at the heart of the historical centre. The Palio is Siena’s most important cultural event, a tradition that dates back as far as the 12th century. During this time, tourists from all over the world visit Siena to take part in the experience. Prices can’t be expected to be particularly low during this period. All our prices are aligned with those set by similar accommodations.We informed you beforehand that, for reasons of crowd control and in order to guarantee the security of all participants, an important number of streets, particularly those through which the parade passes, are closed during the Palio.As you point out correctly, most hotels would offer breakfast. As stated on all websites, Palazzo del Papa, however, is a guesthouse. As such, we are unable to offer breakfast. We make sure this information is clear and visible to all on all booking systems in order to prevent false expectations. We try to make up for this by providing our guests with free snacks and refreshments, as well as coffee, all kinds of teas and herbal teas.Italy is a Mediterranean country. During August, temperatures easily reach 105 degrees Fahrenheit, as was the case when you were visiting. In Italy, it is customary not to put blankets on the beds during Summer. This is also due to the fact that most people here prefer not to use their air conditioning on very low temperatures during the night. Blankets are however always available upon request and I was happy to provide you with one as soon as you asked.I entered your room every day and did your daily cleaning in order to provide you with everything that you could need in the room. 2 extra rolls of toilet paper can be found under the bathroom sink at any time. We hope that in the future you will be able to find accommodation better suited to your needs and expectations.Kind regards Hamza

Caro Attilio,ti ringrazio per le note positive ,ma l'ascensore e la colazione non sono menzionati nella nostra pagina ,pertanto non vedo come tu possa ritenerla una cosa negativa. Inoltre dici COLAZIONE NON ALL'ALTEZZA DELLE ASPETTATIVE....come può essere se non forniamo colazione? Forse hai fatto un pò di confusione con altre strutture? Sperando di non averti più come nostro gradito ospite,cordiali saluti.