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Opiniones sobre Mercure Shrewsbury Albrighton Hall Hotel & Spa

4 out of 5
Mercure Shrewsbury Albrighton Hall Hotel & Spa
Ellesmere Road, Albrighton, Shrewsbury, England

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 276 de 691 opiniones" "
Evaluación: 8 - Bueno. 240 de 691 opiniones" "
Evaluación: 6 - Aceptable. 101 de 691 opiniones" "
Evaluación: 4 - Mediocre. 47 de 691 opiniones" "
Evaluación: 2 - Terrible. 27 de 691 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,2/10

Servicios

8,0/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Callum, Englefield Green

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Wonderful grounds and spacious rooms. My bed was quite comfortable. My room had a very large bathroom, which featured a generous bath and great water pressure!
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

DiAnne

Le gustó: Limpieza
Beautiful location. Inaccurate internet portrayal of Superior Room as windows were not shown and we were given a room with a tiny window. Would never have booked such a room if the internet photo was accurate. Also we were unaware of such a thing as PRIVILEGE rooms……consequently a superior room unlike other hotels had no real frills!! Never heard of such a category in all our travels. After pushing the issue of the window, we were given a handicapped room which was certainly not what we ordered. The receptionist who arranged this was very curt and not willing to please. There was no mention of compensation. Finally the manager intervened and arranged for a lovely room for the next three nights of a four night stay. She also arranged for some modest financial compensation with the booking agency. Overall the staff need much better training…..reception, bar service, breakfast service!!! Obviously this does not apply to all staff but ineptitude in some cases is very noticeable. This is not acceptable for a hotel of this standard. We enjoyed the grounds.
Se hospedó 4 noches en mayo de 2024
Respuesta de Elena Fenton, Operations Manager el 15 may. 2024
Dear DiAnne,Thank you for your feedback, I have provided to have some of the photographs of our rooms updated on the website and I hope this will be rectified soon. I am glad I was able to change your room and truly content to hear that you have enjoyed the room you were given for the remainder 3 nights. We are working through trainings for the various team members, who are new and truly hope this will make a positive impact on their services. I do hope you are enjoying the rest of your trip in UK and I wish you a safe journey back to Australia, Warm wishes,Elena FentonOperations Manager

8/10 Bueno

Stephen

Viajó con su pareja
Le gustó: Servicios
Overall good things about property out weigh poorer ones !
Se hospedó 5 noches en mayo de 2024
Respuesta de Elena Fenton, Operations Manager el 15 may. 2024
Dear Stephen,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager

8/10 Bueno

Sharon

Viajó con su pareja
Beautiful grounds, rooms a bit tired, pillows very poor hurt my ears, and my husband had same. Also children’s swimming lessons in pool unable to get lounger as Mother’s sat on them waiting for children. Also very noisy for 3 hours. Would have waited if I knew lessons were going on. Staff were extremely attentive and the dining experience was excellent food excellent this could be a 5* experience if hotel had some TLC, and very minor changes in all had a lovely experience thank you
Se hospedó 2 noches en mayo de 2024
Respuesta de Elena Fenton, Operations Manager el 15 may. 2024
Dear Sharon,Thank you for your rating, we truly appreciate it and hope to welcome you back at our hotel in the near future. Warm wishes,Elena FentonOperations Manager

8/10 Bueno

Rich

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
One night stay at the property. It was in a nice area and grounds. The room was adequate, bed was comfortable. Wardrobe doors were broken. Shower wasn’t the best at all. Facilities were good, Enjoyed the gym and sauna / ice room (no ice in there tho, just a cold shower) Breakfast was good. Upon check out I asked the lady on reception about the £50 fee they took from me as a holding fee, she said that she was processing them that day, so I expected it to be returned within a couple of days. Today which is Thursday, I decided to call the hotel to ask what was happening to my £50. I was put on hold whilst they had a look at my booking. The receptionist came back and said that it hadn’t been processed! She apologised but if I hadn’t of called to check they would have just sat on it. I really didn’t expect that at all and a little disappointing to be honest.
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 2 may. 2024
Dear Rich,Thank you for sharing your feedback; I am sorry about the delay of the pre-authorization being returned. Please accept my sincere apologies and rest assured that the team has been re-briefed about the importance of releasing the pre authorization on the same day the Guest leaves. I do hope to have another opportunity to welcome you back at our hotel. Warm wishesElena FentonOperations Manager

6/10 Aceptable

Rebecca

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Terrible at check in and check out. One lady training and one lady seemed to have no idea! very slow, given wrong room key, not helpful. Breakfast poor, no fresh fruit left, no pastries, no black pudding. When asked for more, told none left. Sausage pale and cold, eggs solid, dirty cups. Generally a very average stay with overpriced food and drinks in the bar area at night.
Se hospedó 2 noches en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 30 abr. 2024
Dear Rebecca,We are very disappointed to read that your stay a our hotel did not meet your expectations. Please accept our sincere apologies. We do to deliver better service perhaps during your next stay with us. Kind regards,The Albrighton Hall Hotel and Spa Team

2/10 Terrible

Kayleigh

Se hospedó 1 noche en abril de 2024

10/10 Excelente

ELERI

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel, really peaceful!
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 30 abr. 2024
Dear Eleri,Thank you so much for the wonderful review; we are thrilled to know you had a peaceful stay at our hotel and certainly are looking forward to welcoming you back in the near future. Warm regards,Elena FentonOperations Manager

8/10 Bueno

Martin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I chose this hotel because of it’s lovely looks from the outside and the rooms when I got there it was fantastic. The dining options were very good and although a little bit more than I like to pay I really enjoyed it.
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 25 abr. 2024
Dear Martin,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

8/10 Bueno

Ruth

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful setting
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 25 abr. 2024
Dear Ruth,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

6/10 Aceptable

Kevin, Rugby

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
Nice period style hotel with an extension including spa and extra rooms. Would definitely avoid rooms 25-29 as they are over a conference suite. We had a noisy karaoke until midnight on the first night. Breakfast very good and there is a separate car park by the spa if you are in the new rooms. A room in the older part of the house would be my preference if we returned.
Se hospedó 2 noches en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 30 abr. 2024
Dear Kevin,Thank you for your review. I am really sorry to read that you were disturbed by the event in the conference room; please accept our humble apologies. We hope you will visit us again in the near future. Warm regardsElena FentonOperations Manager

6/10 Aceptable

Samantha

Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 25 abr. 2024
Dear Samantha,Thank you for the review, I am sorry that we did not meet entirely your expectations. We hope to have another opportunity to show you our true colors. Warm regardsElena FentonOperations Manager

8/10 Bueno

Mosiah

Viajó por negocios
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Great staff
Se hospedó 1 noche en abril de 2024
Respuesta de Elena Fenton, Operations Manager el 25 abr. 2024
Dear Mosiah,Thank you for the review, we are thrilled to know you had a great stay and we are looking forward to welcoming you back at our hotel in the near future. Warm regardsElena FentonOperations Manager

8/10 Bueno

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I stayed with my partner in the Stable Rooms. Thought it a bit strange at first but really enjoyed the quietness. The only set back was having to walk into the main Hotel Restaurant for our breakfast and meals, especially, during our stay, it rained heavily for a couple of evenings. We weren't overly put off, but it could become an issue to some! Overall the place is beautiful & in a lovely location.
Se hospedó 2 noches en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 5 abr. 2024
Dear PatriciaThank you for sharing your feedback, we are pleased to read you had a great time at our hotel, we are sorry you did not appreciate being in the stable block as unfortunately this area is not connected to our main house. We do hope to have another opportunity to welcoming you back.Warm wishesThe Albrighton Hall Hotel and Spa Team

8/10 Bueno

Alice

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The receptionist were incredibly helpful when booking a room last minute. The room was large and the bed even more so. The food for dinner and breakfast was very enjoyable. Spa facilities were very good. It was just my 9 month old baby and I. It was a bit confusing getting from room to restaurant, or room to spa. I think the signage could be made clearer - especially if I was avoiding going outside to access the spa. There wasn’t any support offered to me for carrying things, in terms of balancing bags and baby.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 5 abr. 2024
Dear Alice,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

10/10 Excelente

Pauline

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very much enjoyed the pool and gym while I was staying. I also had a lake view which was lovely. Spacious room and the staff were lovely.
Se hospedó 2 noches en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 5 abr. 2024
Dear Pauline,Thank you for the review, we are pleased you had a great time at our hotel and hope to have another opportunity to serve you again.Warm wishesThe Albrighton Hall Hotel and Spa Team

2/10 Terrible

Chelsea

Se hospedó 2 noches en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 25 abr. 2024
Dear Chelsea,Thank you rating us, we are extremely sorry that we did not meet your expectations during your recent stay with us. Please accept our sincere apologies. It is our hotel to have another opportunity to offer you a better service, perhaps during your next visit to Shropshire. Warm regardsElena FentonOperations Manager

6/10 Aceptable

Lisa

Se hospedó 2 noches en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 17 mar. 2024
Dear Lisa,Thank you for the rating; we are sorry to not have fully met your expectations and it is our hope to have another opportunity to serve you in the near future. Warm regardsElena Fenton

8/10 Bueno

Thomas

Viajó por negocios, Viajó con mascotas
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice hotel grounds. Good amenities. Friendly staff; I dropped my vibrator & it rolled under the receptionists desk, but she was very understanding.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 17 mar. 2024
Dear Thomas,I am please to read you found us all to be friendly and you have appreciated our amenities. We hope to have another opportunity to welcome you again at our hotel in the near future. Warm regardsElena Fenton

6/10 Aceptable

Imogen

Viajó con su pareja
No le gustó: Estado de la propiedad e instalaciones
Didn’t feel like much of a spa. Hot tub was out of order and spa showers smelt bad and area felt dirty. Food took over 1.5 hour to arrive after ordering and wine after food. Food was very average, small portions of dry meat and cost £20 for a this. Staff were polite and apologised for the delay. Felt that the wine should have been taken off the bill as I’d mostly finished my food by the time it arrived. Prepare your expectations and don’t get excited about the “spa”.
Se hospedó 1 noche en marzo de 2024
Respuesta de Elena Fenton, Operations Manager el 7 mar. 2024
Dear Imogen,I am very disappointed to read your review, please accept our sincere apologies for the shortfall of service which you have encountered during your recent stay at our hotel.Please rest assured that each feedback is carefully analyzed and shared with the team members, ensuring that actions are taken to prevent similar situation occurring again.We do hope to have another opportunity to offer you better service, in the near future. Warm regardsElena FentonOperations Manager

10/10 Excelente

Steve

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Spa was lovely and easy to get into Shrewsbury
Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 27 feb. 2024
Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

2/10 Terrible

Claudia

Le gustó: Personal y atención, estado de la propiedad e instalaciones
I spent a fabulous weekend, everything was wonderful, but the garden bewitched me!!
Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 27 feb. 2024
Dear Claudia,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future.

10/10 Excelente

Richard

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Pleasant stay
Lovely setting with friendly service. Rooms a little tired but not a major issue.
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Richard,Thank you for your feedback, we truly hope to have another opportunity to serve you at our hotel.Warm regardsThe Albrighton Hall Hotel and Spa Team

2/10 Terrible

Cijo

Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Cijo,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Excelente

David

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay in a beautiful area
The staff were very friendly and helpful. The room was great with a lovely view over the lake. It was very quiet and the room was lovely and warm with a very comfortable bed. Everything was clean and apart from a hairdryer in the room all was fine. Perhaps a hairdryer could be obtained via reception, did not need it for the time we stayed.
Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 27 feb. 2024
Dear David,Thank you for the review, we truly appreciate it and we hope to have another opportunity to welcome you back to our hotel in the near future. Kind regardsElena FentonOperations Manager

10/10 Excelente

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
An amazing hotel
We stayed at this wonderful hotel... for my husbands birthday , from start to finish, they couldn't do enough for us the reception staff were so lovely and friendly and so helpful... The spar was so relaxing with a fantastic coffee machine 😅 The food and restaurant was incredible the highest of standards , The bar man couldn't do enough for us and was so helpful and very good at his customer services, he had dark spiky hair not tall... black shirt and trousers... he needs a pay rise 👏😅 everyone was so polite and friendly, I find many places do not have the level of customer service like these guys do... thank you for making our stay amazing... We will definitely be back 👏😀
Room service 😍
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Lisa,We are thrilled to read your comments and truly humbled by each words, thank you very much. We surely hope to have another opportunity to welcome you back for another great stay and perhaps another birthday celebration.Warm wishes,Elena Fenton Operations Manager

6/10 Aceptable

Salma

Viajó con su familia
Le gustó: Limpieza
A hotel in need of work
A tired hotel in need of some TLC. Reception desks needed smartening up and gave a sad initial impression of the inside of the hotel. Not all of the outside lights worked and we missed the signs for reception. We stayed in the School Master's House which was noisey. We could hear others showering and our floor squeeked so we felt sorry for those below us. The room was was of a decent size and bed was comfortable. Shower pulsed. Breakfast was adequate and expensive for what it was. Spa was fine. The outside of the house is lovely as are the grounds. This could be a stunning hotel.
Se hospedó 3 noches en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Salma.Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

6/10 Aceptable

steven

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Steven,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsElena Fenton

6/10 Aceptable

Andrew

Le gustó: Limpieza, personal y atención
Distinctly average
Our room was in the stable block. The room was very spacious however, it sparsely furnished and looked very odd. Lighting was insufficient for the size of the room. The shower had a sliding door which only opened up approx one foot wide making it very difficult to enter and exit the shower. Very strange. Breakfast was distinctly average and the chairs in the breakfast room very very uncomfortable to sit on. We didn’t use the spa facilities during our stay.
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Andrew,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Excelente

Ms Christine

Se hospedó 2 noches en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Ms Christine,Thank you very much for the rating, we truly hope to have another opportunity to serve you again in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

6/10 Aceptable

Cliente verificado

Hotel needs updating. Spa area was nice but dated. Food was poor. Breakfast was crazy and limited choice. A bit gutted as was really looking forward to a much needed break after the death father
Se hospedó 1 noche en febrero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Anonymous,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm regardsThe Albrighton Hall Hotel and Spa Team

6/10 Aceptable

Amy

Viajó por negocios
Se hospedó 2 noches en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Amy,Thank you for sharing your feedback, we are very sorry to not have met your expectations during your recent stay with us and we hope to offer you better service perhaps next time you will visit us. Thank youThe Albrighton Hall Hotel and Spa Team

10/10 Excelente

Rob

Polite staff, clean and comfortable room a generally lovely hotel
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 20 feb. 2024
Dear Rob,Thank you so much for your feedback which we truly appreciate it. We hope to have another opportunity to welcome you at our hotel for another great stay.Yours sincerely,The Albrighton Hall Hotel and Spa Team

10/10 Excelente

William Kevin

Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear William Kevin,Thank you for the rating, we are looking forward to welcome you back in the near future.Thank youThe Albrighton Hall Hotel and Spa

8/10 Bueno

Jack

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Jack,Thank you for the rating, we are looking forward to welcoming you back in the near future. Warm regardsElena FentonOperations Manager

8/10 Bueno

Mark

Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Mark,Thank you for your rating. We look forward to welcoming you back in the near future for another great stay at our hotel.Warm regards,Elena Fenton

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Happy relaxing hotel
One of the biggest things we noticed was how happy and friendly all of the staff were… the house keepers, bar staff, waiting on staff and front of house staff making the experience of staying in the hotel very enjoyable.
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Angela,Thank you very much for the great review, we are very pleased to read you had a wonderful time at our hotel and certainly hope to have another opportunity to serve you in the near future.Thank youThe Albrighton Hall Hotel and Spa Team

4/10 Mediocre

Jonathan

Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Jonathan,Thank you for the review, I am sorry we have not met your expectations during your recent stay with us.We hope to have another opportunity to serve you better in the near future.Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excelente

michael

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Michael,Thank you for your rating, we truly hope to have another opportunity to serve you in the near future. Warm wishes,The Albrighton Hall Hotel and Spa Team

10/10 Excelente

Peter

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good value, lovely setting, large rooms friendly staff
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Peter,Thank you very much for the great rating, we hope to serve you again in the near future. Warm wishesThe Albrighton Hall Hotel and SPA Team

10/10 Excelente

Steven

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Hotel
Great hotel, excellent food pleasant staff. Traditional decor but room was comfortable and clean.
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 8 feb. 2024
Dear Steven,Thank you for the review, we are pleased to read you had a lovely stay at our hotel.We are looking forward to welcoming you back in the near future for another wonderful stay at our hotel.Warm wishes,The Albrighton Hall Hotel and Spa Team

6/10 Aceptable

Haydn

Le gustó: Personal y atención
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 9 ene. 2024
Dear Haydn,I am very sorry to read that we did not meet your expectations during your recent stay with us, we hope to offer you a better service perhaps next time you will visit Shropshire.Warm regards,The Albrighton Hall Hotel and Spa Team

10/10 Excelente

Joanne

Viajó por negocios
Le gustó: Servicios
Great check in and late dinner reservation organised by the front desk. Dining team were quite hassled in the Oak Room but still managed to remain professional. Room clean quiet and comfortable. No upgrade this time alas. Pool fantastic and welcoming team. It’s a good hotel with fantastic staff who could not have been more helpful
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 9 ene. 2024
Dear Joanne,Thank you for your feedback, we truly appreciate it and we are really hoping to welcome you back to our hotel in the near future. Warm regards,The Albrighton Hall Hotel and Spa Team

6/10 Aceptable

Wendy

Viajó con su familia
Le gustó: Limpieza, personal y atención
All a bit average.
Se hospedó 2 noches en enero de 2024
Respuesta de Elena Fenton, Operations Manager el 9 ene. 2024
Dear Wendy,Thank you for your feedback, we are very disappointed to read that we did not meet your expectation during your recent stay with us and truly hope to offer you a better service in the near future, Warm regards,Elena FentonOperations Manager

6/10 Aceptable

Olivia

It’s blah
Staff were ok. Booked a privilege room. Had to change rooms as first room was dirty and had no where to sit and a small double bed in a huge room. Got moved to a better looking room with a sofa very grateful but no robes and slippers like the other room. The place is inconsistent and cheap but I didn’t pay much as used a free reward night. So I got what I paid for
Huge room so put in tiny bed and hide the in the corner so it’s uncomfortable to watch 👍
Se hospedó 1 noche en enero de 2024
Respuesta de Elena Fenton el 4 ene. 2024
Dear Olivia,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

10/10 Excelente

Lindsey

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Elena Fenton, Operations Manager el 9 ene. 2024
Dear Lindsey,Thank you for your review, we truly appreciate your rating and very much looking forward to welcoming you back at our hotel in the near future. Warm regards,Elena FentonOperations Manager

4/10 Mediocre

Robert

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Arrived at 5.30pm on 29/12. Car park poorly lit and my wife fell over a kerb. Staff said lights hadn’t worked for a few weeks. Room unheated, soiled carpets, mouldy blinds. A very tired hotel, avoid…
Se hospedó 1 noche en diciembre de 2023
Respuesta de Elena Fenton el 4 ene. 2024
Dear Robert,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

8/10 Bueno

Derek

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Elena Fenton el 4 ene. 2024
Dear Derek,Thank you for your feedback, we hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Terrible

Ashleigh

Se hospedó 1 noche en diciembre de 2023
Respuesta de Elena Fenton el 4 ene. 2024
Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa

2/10 Terrible

Charles

Se hospedó 1 noche en diciembre de 2023
Respuesta de Elena Fenton el 4 ene. 2024
Dear Charles,Thank you for your feedback, we are very sorry that we did not meet your expectations and hope to serve you better, perhaps in the near future. Warm wishes,The Team at Albrighton Hall Hotel and Spa