1 habitación, ropa de cama de alta calidad y cubrecamas
Ver disponibilidad

Opiniones sobre Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Shreveport - Downtown, an IHG Hotel
201 Lake Street, Shreveport, LA

Opiniones

7,4

Bueno

Evaluación: 10 - Excelente. 187 de 461 opiniones" "
Evaluación: 8 - Bueno. 100 de 461 opiniones" "
Evaluación: 6 - Aceptable. 65 de 461 opiniones" "
Evaluación: 4 - Mediocre. 44 de 461 opiniones" "
Evaluación: 2 - Terrible. 65 de 461 opiniones" "

7,8/10

Limpieza

8,0/10

Personal y atención

7,6/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Gerardo

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good staff and place to stay
Extremally clean, good COVI 19 measures. Cristal and all the staff were very friendly.
Se hospedó 4 noches en marzo de 2022

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No comment
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

8/10 Bueno

Bobby

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great and peaceful place to stay!
Se hospedó 1 noche en mayo de 2024
Respuesta de Guest Services el 21 may. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

2/10 Terrible

Margaret

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 19 may. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

10/10 Excelente

Tracie

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was close too a doctor that we had too see.
Se hospedó 1 noche en abril de 2024
Respuesta de Guest Services el 30 abr. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

10/10 Excelente

Tammy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
breakfast was great. Lots of options. Staff nice and friendly. Bed was comfortable. Room was cool and not stuffy upon arrival. Dove products in bathrooms. - hot water is barley warm and takes forever to get to the 5th floor. Showers in room and I like a tub. Elevator that was broke beginning of April is still broken. Lots of rooms and people for one elevator. Said they are waiting on parts. Overall nice place and will stay again.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Management el 27 abr. 2024
Thank you for taking the time to let us know about your stay. I apologize for the issues you had with the hot water and those are being addressed. We hope to see you again the next time you are in town

10/10 Excelente

Antonio

Se hospedó 2 noches en abril de 2024
Respuesta de Guest Services el 11 may. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

6/10 Aceptable

Alfred

Viajó por negocios
No le gustó: Estado de la propiedad e instalaciones
The door cover at the bottom was broken and hard to open and close.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Alfred, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

6/10 Aceptable

Tabitha

Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Tabitha, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Excelente

Desmond

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Always a pleasure.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 26 mar. 2024
Dear Desmond, Thank you for taking the time to tell us about your experience at Holiday Inn Express SHREVEPORT - DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 318-585-1000. Sincerely, Front Desk Supervisor Dominique Hines

4/10 Mediocre

ellen

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Ellen, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

10/10 Excelente

Deborah

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
we enjoyed our stay. it’s was close to all the activities we wanted to go to
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Deborah, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

10/10 Excelente

Jeff

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Jeff, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. Thank you for the kind comments regarding your visit. We hope to have you back as our guest in the future.Sincerely, Dominique

6/10 Aceptable

Eric

Se hospedó 2 noches en marzo de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Eric, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Bueno

Chanel

Viajó por negocios
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
My stay was fine. The room was nice and clean with a modern feel. The bed was comfortable. I loved the huge walk in shower and the type of toiletries provided. I apprecieted the Keurig in the room. I did have a few issues. I called before I booked to make sure there was a room on the top floor. I was told there was and what type, so I booked and wrote in the notes that i was requesting a room on the top floor. When I got there, the desk clerk said i couldn't get a top floor room, that there were none available and that Expedia overbooks people. The clerk in general was just not good at customer service. She didnt look at me while speaking and kept turning to do things while talking. She talked quiet, so I couldnt hear half of what she said. No smile, no welcome, no pleasantries at all. Just like she had no interest in being there at all. One of the elevators were broken. Luckily my room was near the back elevator. The breakfast was ok, but not spectacular.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 24 abr. 2024
We apologize that this stay did not meet your expectations. We strive to make each stay as pleasant as possible, and we will use your feedback to coach our team in order to provide a better experience in the future. Thank you for your time. We hope that you will give us another chance and choose to stay with us again. Have a great day.

10/10 Excelente

Kathleen

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The shower head was much too high and would be better farther away from the wall.
Se hospedó 1 noche en marzo de 2024
Respuesta de Guest Services el 12 mar. 2024
Thank You. We hope to welcome you in the future.

4/10 Mediocre

Janet K

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
The room (wheelchair accessible) was clean and comfortable. However, i had an uninvited guest in the suite living area. Lying dead on the carpet was a mouse!!! I took several pictures which i showed to "Paul" on my way out to a concert. They could not move me - no empty rooms due to two concerts and a dog show. However, he did comp my room, and was very gracious about it. The mouse was retained to show Management. I wont stay there again but i repeat - they were very kind and comped my room with absolutely no complaint.
Se hospedó 1 noche en marzo de 2024
Respuesta de Stacie el 5 mar. 2024
I would like to apologize for the inconvenience this has caused you. Marcus (not Paul) handled the situation the right way. We will take all necessary steps to ensure this never happens again.

8/10 Bueno

Kalisha

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Will stay again
Se hospedó 2 noches en febrero de 2024
Respuesta de Stacie el 28 feb. 2024
Thank you for your response. We are very happy that you were pleased with your stay and we look forward to seeing you again in the future.

10/10 Excelente

Heather

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I felt safe staying here with my grandmother. The room was clean and cozy.
Se hospedó 3 noches en febrero de 2024
Respuesta de JenniferB el 23 feb. 2024
This is the absolute best compliment we could ever receive. Thank you for sharing your experience and staying with our Holiday Inn Express & Suites Shreveport Downtown.

10/10 Excelente

ramona

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de JenniferB el 19 feb. 2024
Thank you for staying at our Holiday Inn Express & Suites Shreveport Downtown hotel, Ramona! We 3 our IHG loyal guests!

10/10 Excelente

Timothy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
EXCEPTIONAL CUSTOMER SERVICE WITH A GREAT SMILE AND SUPER CONTROVERSIAL SKILLS
Se hospedó 1 noche en febrero de 2024
Respuesta de JenniferB el 19 feb. 2024
WOW! THANK YOU FOR THE SUPER AWESOME SHOUT OUT TO OUR STAFF! We will be sure to share this with them to continue to inspire them to be their own personal very best always!

10/10 Excelente

Donald

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de JenniferB el 17 feb. 2024
Thank you, Donald!

8/10 Bueno

Chasiti

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
.
Se hospedó 1 noche en febrero de 2024
Respuesta de JenniferB el 17 feb. 2024
We sure do appreciate you staying with us, Chasiti!

4/10 Mediocre

Dominique L

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Dominique, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Bueno

Rachid

Se hospedó 1 noche en febrero de 2024
Respuesta de Guest Services el 24 abr. 2024
Thank you for taking the timeout of your day to leave an awesome review. We hope to see you in the future. Have a great day!!!

8/10 Bueno

Sylviani

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Front desk were so nice it’s doesn’t and so welcoming! That’s the very important, they greeting theirs guests very differently with the other bigger hotel that I stayed a week before! Thanks holiday inn we’ll comeback soon!
Se hospedó 1 noche en febrero de 2024
Respuesta de JenniferB el 17 feb. 2024
Well you sure did make our day, Sylviani! We are thrilled to welcome you again!

4/10 Mediocre

Todd

Viajó con su familia
Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The heat/air unit leaked, so the carpet was wet in the room. The air unit was loud so i turned it off only to listen to the air units in the rooms next to is. There was a dirty rag left in the roo. And no soap in the bathroom to use for the sink. Breakfast was good and staff were friendly.
Respuesta de Stacie el 13 feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

6/10 Aceptable

Ann

Le gustó: Limpieza, personal y atención, comodidad de la habitación
It was fine fine an overnight stay, quiet on our floor, and I slept well. The furnishings in the "studio" area were a hodge podge of unmatched pieces, there was no table for a "suite"; it was furnished more as a 2 room studio. The Keurig didn't work.
Se hospedó 1 noche en febrero de 2024
Respuesta de Stacie el 13 feb. 2024
Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience . I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

4/10 Mediocre

Marlo

Se hospedó 3 noches en febrero de 2024
Respuesta de Guest Services el 15 abr. 2024
Dear Marlo, Thank you for taking the time to let us know about your visit. We are very sorry that you had so many obstacles while you were at the hotel. We are very sorry that the rooms you were given did not meet your expectations. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest. Sincerely, Dominique

8/10 Bueno

Deneka

Se hospedó 1 noche en enero de 2024
Respuesta de JenniferB el 17 feb. 2024
We appreciate you taking the time to let us know how we are doing, Deneka. Thank you for being our guest.

10/10 Excelente

michael

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great place
Se hospedó 1 noche en enero de 2024
Respuesta de JenniferB el 17 feb. 2024
We think our guests are GREAT, too! Thanks Michael!

8/10 Bueno

Lisa

Le gustó: Personal y atención
Se hospedó 2 noches en diciembre de 2023
Respuesta de management el 27 ene. 2024
thank you for choosing us LISA next stay will be even better

4/10 Mediocre

Dandrianna

Se hospedó 1 noche en enero de 2024
Respuesta de management el 27 ene. 2024
we are currently getting things fixed ..so your next stay will be awesome with us.

10/10 Excelente

Derrick

Se hospedó 1 noche en enero de 2024
Respuesta de management el 27 ene. 2024
thank you again for your time and stay Derrick hope to have you aback soon.

10/10 Excelente

Caretha

Se hospedó 1 noche en diciembre de 2023
Respuesta de management el 27 ene. 2024
thank you for your time and hope to have you back soon for another awesome stay

4/10 Mediocre

William David

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
No hot water
When we checked in they had labeled us as a “no show” and put us in a different room than the one we had reserved. Room had no hot water whatsoever and hair still on the bathroom floor, so we both took cold showers at 3am to ring in the new year. Hot water still didn’t work the next morning, so when we checked out we told the hotel clerk and she said no one else had complained like we were making it up
Se hospedó 1 noche en diciembre de 2023
Respuesta de management el 7 ene. 2024
your next time stay with us will be awesome.. Thank You for choosing Us.

10/10 Excelente

jorge

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services el 22 dic. 2023
Thank you ! We look forward to your return visit with us.

8/10 Bueno

Cliente verificado

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Guest Services el 22 dic. 2023
Thank you ! We look forward to your return visit with us.

6/10 Aceptable

Dianne and Michael

Le gustó: Personal y atención
Respuesta de JenniferB el 17 feb. 2024
Thank you for choosing to stay with us and we look forward to hosting you again.

10/10 Excelente

Lakeisha

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Marcus was great. He handled our group with excellence.
Se hospedó 1 noche en diciembre de 2023
Respuesta de JenniferB el 7 dic. 2023
Thank you so much for the shout out, Lakeisha! We appreciate you sharing your experience with our future guests - your recommendation means so much to us. We look forward to seeing you again!

10/10 Excelente

KEISSA

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was great
Se hospedó 1 noche en octubre de 2023
Respuesta de Ben el 5 nov. 2023
Dear KEISSA,We are glad you found our team to be great!! Thank you so much for the kind comments. We hope that we can have you back as our guest vesry soon!!Ben Martinez

2/10 Terrible

Jeremy, Houston

Viajó con su pareja
No le gustó: Limpieza, servicios
The room bed was not clean. Had a bad odor in the room as well. They gave me a different room and that room had the same problems.
Se hospedó 3 noches en octubre de 2023
Respuesta de Ben el 30 oct. 2023
Daer Mr. Jackson,Thank you for letting us know about your stay. We are very sorry that the rooms you were given did not meet your expectations. I can assure you that this was an isolated incident and we have made our staff aware of these issues. We hope that you will consider staying with us again the next time you are in Shreveport. Thanks again for being our guest.Sincerely,Ben Martinez

6/10 Aceptable

Rhonda

Se hospedó 1 noche en octubre de 2023
Respuesta de Ben el 24 oct. 2023
Hi Rhonda,We are glad to see that your were impressed by our hotel. Thanks for taking the time to let everyone know about your stay.Ben Martinez

8/10 Bueno

Jay

Le gustó: Personal y atención
Se hospedó 1 noche en octubre de 2023
Respuesta de Ben el 24 oct. 2023
Dear Jay,Thank you for the great score you gave us. We appreciate the time you took to let everyone know that you had a great visit. We llok for ward to having you back as our guest in the future.Ben Martinez

8/10 Bueno

Jason

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pretty nice overall. Convenient for downtown access. My room has a crack in the ceiling, but is otherwise really clean.
Se hospedó 1 noche en octubre de 2023
Respuesta de Ben el 21 oct. 2023
Dear Jason,We are glad you enjoyed our hotel. Great to know you found our location to be convenient to all the downtown Shreveport attractions. Maintenance has already made repairs to the ceiling in your room. Thanks for the heads up. We hope to have you back as our guest very soon. Ben Martinez

10/10 Excelente

Michael

Se hospedó 1 noche en octubre de 2023
Respuesta de BEn el 9 nov. 2023
Dear Michael,We are happy that you had an awesome stay with us. Thanks for the great review. We hope to have you back as our guest very soon.Ben Martinez

10/10 Excelente

Christopher

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Management and team were amazing!
Se hospedó 3 noches en octubre de 2023
Respuesta de Ben el 10 oct. 2023
Hi Christopher,Thanks for the recognition. We appreciate you letting everyone know that you had a great stay at our hotel. We hope to have you back as our guest very soon.Ben Martinez

10/10 Excelente

Chelsea

Se hospedó 1 noche en octubre de 2023
Respuesta de Ben el 10 oct. 2023
Dear Chelsea, We are excited to see you had a fabulous stay at our hotel. We appreciate the great score. We hope to have you back as our guest.Ben Martinez

6/10 Aceptable

Wendi

Viajó por negocios
No le gustó: Comodidad de la habitación
Beds were not comfortable, they were broken down. There was dust in several places. There was also no hairdryer in the room and I called for one. I was told they were all locked up and no one can get access to it except the manager.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Ben el 4 oct. 2023
Dear Wendi,We are very sorry that you had such a bad experience at our hotel. We apologize for not having a hair dryer in your room and the broken beds. I can assure you that this was an isolated incident. We hope that you will be our guest in the future.Ben Martinez

10/10 Excelente

Tiffany

Le gustó: Limpieza, servicios
Everyone is always so kind and helpful especially while checking in.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Guest Services el 3 oct. 2023
Thank you for the kind words.We look forward to your return visit !