There was no communication about the checkin procedure and we arrived at the place after the 4pm allowed checkin time. We waited for 30 minutes hoping someone would come by and let us in. The neighbor across the street saw us all there, and to our surprise about 10-15 minutes after seeing us, she came over and said she was the property manager and opened the door to let us in. Not even so much as a "Hi" to greet us. It was very rude and my family was not impressed.
The place was very nice and clean, but the trouble at checkin really made us feel very unwelcome.
I had asked for an early checkin through the VRBO message and did get an email response from a dedicated contact person a few hours later that was a boiler plate email, basically saying no. Again, very unwelcoming.
The house was setup nice and had coffee, and all the supplies you would need. The game closet was also very nice.
My main complaint is the coldness of the host(s). I always like being able to call or talk to someone if there are problems. It would have been much nicer to get an email with the contact (phone number) before checkin, so I could feel we were covered in the case of problems. I felt like leaving after our unwelcome introduction.