2/10 Terrible
Mike, Japan
21 feb. 2017
No le gustó: Personal y atención
Worst hotel I have ever stayed among all 。
I made reservation for two rooms for two persons including me through Expedia. I presume Expedia transferred two rooms separately, I think because of the reservation of two rooms under my name only. Nevertheless, hotel front staffs insisted one room reservation only. They missed one more reservation although they received separately. I insisted the reservation of two rooms while showing the evidence(written confirmation of the reservation). I called Expedia Japan via Expedia USA, long distance call to explain about the fact that our reservation was correct. It took about an hour for them to accept
two rooms. That is why they are the worst hotel although they are actually 5 star Hotel.