Dear Mr. Hassan, Warm greetings from Charmillion Club resort SSH. Thank you for letting us know your feedback about your stay at our resort. Regarding your comments about coronavirus Precautionary measures we have to strongly disagree with your conclusions in this regard. Our hotels that Charmillion hotels & resorts has received the international Health & Hygiene Certificate COVID-19. We are implementing serious measures based on the international recommendations issued by the world health organization and other international organizations plus the National regulations. Our Safety measures : 1. Guests receive free masks , gloves and a disposable pen . Wearing masks is obligatory in closed areas of the hotel. Or can asked HK department any time for mask 2.Luggage will be disinfected and transferred to room by bellman . 3. Check in will be done from reception desk. Floor marks will help to keep the safe distance, for your safty 4. Rooms will be disinfected according to WHO standard and cleaned and cleaned upon request of the guest.5. Safe distance should be observed in swimming pools , aqua park and the beach . 6 . During evening entertainment in the ampitheatre the procedure of disinfection will be held in a special machine . As for the food, it is very subjective and varies wildly from person to other. Our buffet utilizes every ingredient available on the local market to create a diverse and exciting menu meant to cater to all tastes while offering a vast array of choices that are always delicious and served hot. Each meal includes, salads, desserts, breads, soups (no soup at breakfast) live cooking stations and 12 hot buffet items. Breakfast includes sausages, French toast, porridge, hard boiled eggs, Egyptian beans, white beans, breakfast burgers, potatoes, sweet potatoes, beef bacon prepared in a spicy tomato sauce, veal sausage prepared in a spicy tomato sauce, a variety of sweet and pastries, an omelet station, an eggs station, a pancake station, various cheese and salads, fruits and yoghurts and more. For lunch and dinner meals offer our chefs the opportunity to be more creative and these menus are on a weekly rotation with different items. Items include but are not limited to various rice dishes, various potato dishes (mashed, wedges, oven baked, gratin, ect), various dishes made with chicken, duck, turkey, veal, beef, lamb, liver, calamari, fish, as well dishes made with vegetables, beans and so on. In addition to the above lunch time also pool restaurant does magnificent job of supplying lunch and a la Carte meals which provide a welcome change from buffet in the restaurant. We believe that the buffet caters to everyone but with 1000 guests of different nationalities ranging from infants to senior citizens we recognize that some guest might be more difficult to satisfy than others, hence our willingness to cater individually as needed and upon request. However we apologize for any inconvenience that may have been caused during your stay

Dear Our Guest, Thank you for your review. We wish to welcome you back very soon.

Dear Mrs. Marina, Thank you for choosing the resort and for taking a part of your valuable time to post your review. We are so happy to read that you enjoyed your stay and we are honored that we met your expectations. Your comments have been shared with the team members mentioned and we really appreciate your nice comments. We are delighted to hear that you rate us as one of the best vacationers, we are still making further improvements to the resort and will continue to the process and we look forward to welcoming you back again in the near future. Yours truly, Guest Relation officer Charmillion Hotels&Resorts

Dear Our Guest, Thank you for your review. We wish to welcome you back very soon.

Gentile Lorenzo, grazie di aver scelto il nostro resort e per aver dedicato qualche minuto del Suo tempo alla stesura di questa recensione. Siamo molto felici di leggere che ha passato un gradevole soggiorno e che abbiamo soddisfatto le sue aspettative. Ancora una volta grazie per il Suo feedback e non vediamo l'ora di darLe il benvenuto di nuovo nella nostra struttura in un prossimo futuro. Cordiali saluti, Guest Relation Team

Sehr geehrte Gaste, Vielen Dank, dass Sie sich für das Charmillion Resort entschieden haben. Wir sind dankbar, dass Sie sich einen Moment Zeit genommen haben, um Ihre ausgezeichnete Bewertung zu veröffentlichen. Wir würden uns freuen, Sie bald für weitere schöne Erinnerungen begrüßen zu dürfen. Mit freundlichen Grüßen

Dear our guest, Thank you for choosing Charmillion Club Resort for your holiday. We are so grateful that you took a part of your valuable time to post your excellent review. We look forward to your return in near future in our own traditional of warm and friendly hospitality. Yours truly, Guest Relation Charmillion Hotels& Resorts

Sehr geehrter gueste, OR Sehr geehrte Gaste, Vielen Dank, dass Sie sich für das Charmillion Resort entschieden haben. Wir sind dankbar, dass Sie sich einen Moment Zeit genommen haben, um Ihre ausgezeichnete Bewertung zu veröffentlichen. Wir würden uns freuen, Sie bald für weitere schöne Erinnerungen begrüßen zu dürfen. Mit freundlichen Grüßen,

Dear our guest, Warm greetings from Charmillion Club resort SSH. Firstly Thanks so much for letting us know your feedback about your stay at our resort. Secondly we thank you for your loyalty and attention to our resort , the warm and efficient email from your side. Regarding your concerns I’ve forwarded to the top management team , we will do everything we can to make sure the next holiday will be more comfortable and without any stress, we apologize for the inconvenience , we will continue to do everything we can to speed up and improve our customer service delivery. Please do not hesitate to contact me if I can be of any further assistance. Yours truly, Guest Relation officer Charmillion Hotels&Resorts

Dear Mr. Shehata, Thank you for choosing Charmillion Club Resort for your holiday. We are so grateful that you took a part of your valuable time to post your excellent review. We look forward to your return in near future in our own traditional of warm and friendly hospitality. Yours truly, Guest Relations Manager Charmillion Hotels& Resorts

Dear Sir/Madam, Thank you for choosing the resort and for taking a part of your valuable time to post your review. We are so happy to read that you enjoyed your stay and we are honored that we met your expectations. We wish to have the pleasure welcoming you soon for further great memories. Yours truly, Guest Relations Manager Charmillion Hotels&Resorts