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Opiniones sobre Alva Hotel By Royal

5 out of 5
Alva Hotel By Royal
1 Yuen Hong Street, Sha Tin

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 553 de 1005 opiniones" "
Evaluación: 8 - Bueno. 351 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 69 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 17 de 1005 opiniones" "
Evaluación: 2 - Terrible. 15 de 1005 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,8/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

9,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Kitty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Accommodatie ligt in een rustige omgeving. Op loopafstand restaurants, shopping centre en openbaar vervoer. Het hotel heeft ook shuttle service naar metrostation en naar new town plaza in Shaton.
Se hospedó 7 noches en mayo de 2024
Respuesta de Derek But el 10 may. 2024
Dear Kitty,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bueno

Shek lun

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Smell of fragrance in lobby and lift area needs a change. Does not provide room accessories - shaver
Se hospedó 6 noches en abril de 2024
Respuesta de Derek But el 8 may. 2024
Dear Shek lun,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Keith

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
ni l
Se hospedó 1 noche en mayo de 2024
Respuesta de Derek But el 7 may. 2024
Dear Keith,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Enrique

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Highly recommended
Se hospedó 3 noches en abril de 2024
Respuesta de Derek But el 2 may. 2024
Dear Enrique,Many thanks for your excellent review! It is great to know that you had a wonderful stay and enjoyed all aspects of ALVA HOTEL BY ROYAL and. We hope to see you again soon, and please do not hesitate to let me know if I can be of any assistance with your future stays.Kind regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excelente

Leesa Yin Fong

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean.
Se hospedó 10 noches en abril de 2024
Respuesta de Derek But el 2 may. 2024
Dear Leesa Yin Fong,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excelente

Cindy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lovely hotel. Clean and spacious room. Quiet area. I didn't get view of the river side , just view of mountain, roads and buildings, not a problem as we only in hotel room to sleep we were out every day. Love that you get kettle and fridge. All staff professional and friendly. I would stay here again.
Se hospedó 8 noches en abril de 2024
Respuesta de Derek But el 26 abr. 2024
Dear Cindy,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Aceptable

Ken

No le gustó: Limpieza, personal y atención
Is ok probably won’t stay here again. Their sister hotel royal park is better
Se hospedó 3 noches en abril de 2024
Respuesta de Derek But el 22 abr. 2024
Dear Ken,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

PO YUK JOUIE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It’s a great place to stay 👍
Se hospedó 2 noches en abril de 2024
Respuesta de Derek But el 22 abr. 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excelente

PO YUK JOUIE

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel makes for a very luxurious experience, providing good quality and service.
Se hospedó 5 noches en abril de 2024
Respuesta de Derek But el 18 abr. 2024
Dear PO YUK JOUIE,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

2/10 Terrible

Cecilia

Smelly bed like old ppl
Se hospedó 1 noche en abril de 2024
Respuesta de Derek But el 16 abr. 2024
Dear Cecilia,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. We are sorry with the disappointing experiences you had during your stay in Hong Kong. Please feel free to let me know if I can be of any assistance. Thank you again for choosing our hotel and we all look forward to the opportunity to redeem ourselves and provide you with a much more enjoyable experience.Best regardsDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

NATTHAMON

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Hotel conditions is good. Service is also good. There is shuttle bus to MTR station (fix schedule) There is minimart (7-Eleven) at hotel
Se hospedó 1 noche en abril de 2024
Respuesta de Derek But el 9 abr. 2024
Dear NATTHAMON,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bueno

Becky

Se hospedó 1 noche en abril de 2024
Respuesta de Derek But el 23 abr. 2024
Dear Becky,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Yun Choi

Viajó con su pareja
Le gustó: Limpieza, personal y atención
The washer for shower was broken, otherwise is perfect.
Se hospedó 22 noches en febrero de 2024
Respuesta de Derek But el 28 mar. 2024
Dear Yun Choi,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bueno

Pinchao

Viajó con su pareja
Le gustó: Limpieza, personal y atención
There is smoke smell in room
Se hospedó 4 noches en marzo de 2024
Respuesta de Derek But el 14 mar. 2024
Dear Pinchao,Thank you for posting a review of your stay at ALVA HOTEL BY ROYAL.Please accept my apologies on the smoke smell detected in your room that we had fallen short of your expectation. I have shared your feedback with the teams concerned for review for our improvement on the facilities.I do hope you will reconsider and stay with us again to give us the opportunity to deliver to you a much more pleasant experience.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

jay

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good stay nice
Respuesta de Derek But el 11 mar. 2024
Dear Jay,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

8/10 Bueno

Tze

Le gustó: Limpieza, personal y atención
Se hospedó 6 noches en febrero de 2024
Respuesta de Derek But el 29 feb. 2024
Dear Tze,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Sharaid

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
rooms big for hong kong. bus stop is right outside hotel.
Se hospedó 5 noches en febrero de 2024
Respuesta de Derek But el 27 feb. 2024
Dear Sharaid,Thanks so much for your wonderful review! We are happy to hear that you had a fabulous stay with us. Please come visit us again, and we look forward to welcoming you soon.Warm regardsDerek ButHotel Manager ALVA HOTEL BY ROYAL

10/10 Excelente

Paolo

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en febrero de 2024
Respuesta de Derek But el 20 feb. 2024
Dear Paolo,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

6/10 Aceptable

Michael

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza
Room was filthy with previous guests hair all over the carpet and layer of dusts on all area. Hotel also uses scents on all floors, which is too overwhelming for us. Room’s air conditioner was weak as it never goes below 22C over a two weeks period, no matter what you set on thermostat. Body wash and shampoo are no name brand which is unusual for a 4-5 stars hotel, we ended up getting our own body wash after a few days as it causes itchy skin. Location is terrible with very limited public transportation around and far from MTR or major transportation hub. Other than their hotel’s own cafe and restaurants, there is only one store within a 10 minute walking radius. Staff are friendly and professional even with demanding hotel guests.
Se hospedó 14 noches en enero de 2024
Respuesta de Derek But el 19 feb. 2024
Dear Michael,Thank you for taking the time to write a review of your stay with us.We are deeply concerned that in some areas we had fallen short of your expectation. I have taken this opportunity to share your comment with the team so that we can look into this, as we continuously endeavour to provide excellent service and facilities for our guests.Thank you once again for sharing your experience, and we look forward to welcoming you back for another enjoyable stay.Yours sincerelyDerek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bueno

LAI YI

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nothing
Se hospedó 4 noches en febrero de 2024
Respuesta de Derek But el 16 feb. 2024
Dear Lai Yi,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Karel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Happy to have stayed in your hotel, I also liked the biking possibility in the area. For sure I will return to your hotel when I am back in Hong Kong.
Se hospedó 4 noches en febrero de 2024
Respuesta de Derek But el 16 feb. 2024
Dear Karel,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

8/10 Bueno

Wai Kwan

Respuesta de Derek But el 15 feb. 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

LEUNG

Se hospedó 1 noche en febrero de 2024
Respuesta de Derek But el 14 feb. 2024
Dear Leung,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

wingso

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 6 noches en febrero de 2024
Respuesta de Derek But el 14 feb. 2024
Dear Wingso,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Raz

Se hospedó 4 noches en julio de 2023
Respuesta de Derek But el 25 mar. 2024
Dear Raz,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Grace

Se hospedó 1 noche en febrero de 2024
Respuesta de Derek But el 25 mar. 2024
Dear Grace,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

KWOK CHU

Se hospedó 1 noche en febrero de 2024
Respuesta de Sammy Yip el 7 feb. 2024
Dear KWOK CHU,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

jay

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good and nice
Se hospedó 1 noche en febrero de 2024
Respuesta de Sammy Yip el 5 feb. 2024
Dear Jay,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

KA HEI

Se hospedó 1 noche en enero de 2024
Respuesta de Sammy Yip el 5 feb. 2024
Dear Ka Hei,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Wai Kwan

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 14 noches en enero de 2024
Respuesta de Sammy Yip el 1 feb. 2024
Dear Wai Kwan,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

wingso

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good
Se hospedó 7 noches en enero de 2024
Respuesta de Sammy Yip el 29 ene. 2024
Dear Wingso,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

2/10 Terrible

Jessica

Se hospedó 1 noche en enero de 2024
Respuesta de Derek But el 25 mar. 2024
Dear Jessica,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Derek ButHotel ManagerALVA HOTEL BY ROYAL

10/10 Excelente

Waraporn

Se hospedó 3 noches en enero de 2024
Respuesta de Sammy Yip el 24 ene. 2024
Dear Waraporn,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Great Experience - will be back
First time I've stayed at the hotel and can't find anything to fault it, though was disappointed that the pool was being serviced (could have done with email to let me know - given it's a 5* hotel). Had been looking forward to a roof top morning swim each day. Concierge service was very good trying to find us a larger taxi, helpful and friendly. Did not have time to eat in the restaurants. Nearest MTR (tube/local train), was 10mins walk away, there is a SevenEleven at the base of the hotel. Though it's in the New Territories, you have to get the Red taxis rather than Green ones (same price - cheap).
Se hospedó 2 noches en diciembre de 2023
Respuesta de Alva Hotel By Royal el 23 ene. 2024
Dear Valuable Guest,Thanks for your comments on your recent stay at ALVA HOTEL BY ROYAL. Kindly allow us to apologize for the inconvenience caused by the suspension of the swimming pool. Thank you again for your valuable feedback and we hope to have the pleasure of welcoming you back again soon.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bueno

Leong

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 5 noches en diciembre de 2023
Respuesta de Sammy Yip el 15 ene. 2024
Dear Leong,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bueno

KWOK CHU

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Sammy Yip el 11 ene. 2024
Dear Kwok Chu,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bueno

Waicho

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
环保理念很好，但摆在水煲前的环保提示牌太小，不容易留意到，因本人昨晚入住时，楼下seven巳關舖,搞到成晚無水饮(今早發现指示牌時已太迟)
Se hospedó 1 noche en enero de 2024
Respuesta de 叶家健上 营运总监 帝逸酒店 el 10 ene. 2024
亲爱的宾客，感谢你的宝贵分享，很遗憾我们的服务并未达至您的期望，我们十分重视您的意见，并将传达至相关部门并进行改善，期待您的再次莅临。叶家健上 营运总监帝逸酒店

10/10 Excelente

Emelda

Se hospedó 8 noches en diciembre de 2023
Respuesta de Sammy Yip el 29 ene. 2024
Dear Emelda,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bueno

Wai Kang

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Sammy Yip el 11 ene. 2024
Dear Wai Kang,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Ming Fai

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 11 ene. 2024
Dear Ming Fai,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

8/10 Bueno

Ka Yan

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bathroom setting not good... shower head and shower function very hard to use
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 11 ene. 2024
Dear Ka Yan,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Cornelia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 7 noches en diciembre de 2023
Respuesta de Sammy Yip el 11 ene. 2024
Dear Cornelia,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 4 ene. 2024
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Dale

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All staff were truly amazing. Facilities were perfect.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 2 ene. 2024
Dear Dale,Many thanks for sharing your amazing review on the platform.We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Lina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 2 ene. 2024
Dear Lina,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Cliente verificado

Se hospedó 12 noches en diciembre de 2023
Respuesta de Sammy Yip el 29 dic. 2023
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

KOWU

Viajó por negocios, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
早餐的煎蛋不夠熟，我有兩天吃了半熟的蛋之後肚子不舒服
Se hospedó 5 noches en diciembre de 2023
Respuesta de Sammy Yip el 27 dic. 2023
尊敬的Kowu，感謝您對帝逸酒店的評價。對於閣下因於酒店的用餐體驗之瑕疵所引起的不便，我們感到抱歉。酒店團隊在調查後會與相關部門解決問題並加強監察，我們希望能夠再次接待閣下！祝好葉家健帝逸酒店營運總監

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 27 dic. 2023
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sammy Yip el 27 dic. 2023
Dear Valuable Guest,Thank you for your rating and share on platform. We do aim to deliver the very best of experiences to all of our guests, and I am delighted that you have enjoyed your experience.We look forward to the pleasure of welcoming you back in the near future.Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL

10/10 Excelente

James

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We enjoyed the stay very much. The safe inside the room is a very nice feature; before we go, I wasn't sure per the online description because it describes both front desk safe and in-room safe, didn't know which one is true. Just one thing: they didn't turn on the heated pool function and that's a disappointment; the whole time we stayed there, it's not hot Summer so we didn't actually use it much at all because it's not heated, heated pool is a part of the selling point / attraction (especially the night skylight view) to us.
Se hospedó 12 noches en noviembre de 2023
Respuesta de Sammy Yip el 21 dic. 2023
Dear James,Thank you for sharing your review. Kindly allow us to apologize for the inconvenience caused by the flaws of your accommodation experience. Our team has investigated the mentioned situation and has implemented solutions working with related departments. We look forward to having the honor of serving you again soon!Sincerely,Sammy YipDirector of Operations ALVA HOTEL BY ROYAL