6/10 Aceptable
Parker B.
25 oct. 2025
No le gustó: Limpieza
The property was fine overall and met our needs, with enough space for everyone and proximity to the main area of Pigeon Forge and Sevierville.We were disappointed in the cleanliness/housekeeping. The beds had not been changed (i.e., fitted sheets were not clean/new, as evidenced by hairs and dirt on them and the sheets being wrinkled/bunched instead of freshly made), the bathrooms were dirty (hair on the counters and floors, tubs were visibly dirty, etc), and the place overall looked like it needed a deep clean.Additionally, the fridge had ice on the shelves (like water had spilled then froze) and although we cleaned it out, we continued to deal with ice/water issues all week; to be fair to the host, we did not inform him of these issues and just dealt with them as they came up.Separately, although the host replied to messages sent through the app, there were times we had to specifically reach out multiple times for information (i.e., check in door code) and response time was slow. Other times, we messaged about issues and while we received a response, it wasn't truly helpful (i.e., dishwasher didn't work and only response was that the host would have to have someone come out and look at it).Having some kind of "welcome" guide would have been helpful - information on use of fireplace, where to put garbage, etc. These were things we had to contact the host to figure out, as well.
Parker B.
Se hospedó 7 noches en octubre de 2025