6/10 Aceptable
Kay M., Denton
4 jul. 2025
Le gustó: Limpieza
A lot of Confusion
We booked this resort many months ago because of our grandkids having access to the water park. When we booked we were able to book it for 7 nights and 8 days through a third party property manager on VRBO. Not quite two weeks before check-in we were notified that they could only confirm 4 nights and that we would need to find somewhere else to stay the additional 3 nights. When we booked we had to pay the entire balance at that time so needless to say I was not happy. Please note: The hotel was amazing and they bent over backwards trying to help us and told us to never book through a third party property manager in the future.We had to pay for another small room that was available that had a Murphy bed but at least we did not have to leave the resort. The property manager company did reimburse the three nights and taxes but not their portion of the resort fee…so I was good to at least get that back. This was a great resort and a lot of fun! If you can get on the condo side it is not as noisy because the hotel side has quite annoying. I totally recommend this resort
Kay M.
Se hospedó 7 noches en junio de 2025