2/10 Terrible
Stephanie N.
26 jul. 2017
Apartment fine, service dreadful.
There was nothing wrong with this actual apartment, however the service we received from the agent (Amarine) was dreadful. It took nearly 2 hours to check into the apartment with a pretty clueless agent (who was not polite) and then to get running water. The flat was in an average state of cleaniliess (not dirty/not sparkling). The hot water cut out after 3 days to leave freezing water, but due to the unapproachable staff, we didn't raise this until the end. After cleaning the apartment back to what we felt was its original condition, they then charged us 30 euros for not cleaning the property enough (the glass was not polished....), which we felt was highly unfair when they had the chance to raise this with us before check out. The staff service was dreadful, with all of them being frankly rude and uncommunicative. Would not recommend the apartment for this reason as it really did not leave a good impression for us - it seems the agency takes some of the deposit from all customers for any random reason which is very underhand.