Dear Juan Antonio , thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

Dear Alessandro, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro F.

Dear Griselda, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mauro F.

Dear Francisca,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Mauro F.

Dear Adriana Thank you for taking the time to tell us about your experience at the Novotel Firenze. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mauro F.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro

Dear Luca Maria, We very much appreciate your comments regarding your stay at the Novotel Firenze Nord Aeroporto. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Staff

Dear María del Carmen, Thanks for your review. We hope to welcome you soon back to our hotel. Greetings from all the staff. Best regards, Novotel Firenze Nord Aeroporto

Dear Ángel, Thanks for your review. We hope to welcome you soon back to our hotel. Greetings from all the staff. Best regards, Novotel Firenze Nord Aeroporto

Dear Odette, thank you, you have to contact expedia for the receipt. Best regards.

Dear Anonymous, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we take care about your review. Sincerely, Orlando La Bruna Front Office Manager

Dear ANGELA, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we take care about your review. Sincerely, Orlando La Bruna Front Office Manager

Dear JUAN CARLOS, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord Aeroporto. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando

Dear Maria del carmen, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon and we take care about your review. Sincerely, Orlando La Bruna Front Office Manager

Dear Ricardo, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Orlando La Bruna Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager

Estimado Tonica, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Firenze Nord Aeroporto. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Mauro Fiore Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore Front Office Manager

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Mauro Fiore Jefe de reception

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Mauro Fiore Front Office Manager

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mauro Fiore

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Mauro

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Mauro Fiore

Estimado Cliente, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Firenze Nord Aeroporto. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Mauro Fiore Front Office Manager

Estimado Cliente, Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Firenze Nord Aeroporto. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Mauro Fiore Front Office Manager

Estimado Jorge, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Novotel Firenze Nord Aeroporto. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Novotel, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Mauro Fiore Front Office Manager

Dear Guest, we read your review on our hotel and we wish to thank you for it. We always take care of every single review trusting the worst as the best to verify the quality of our services. We regret that our services fell short of your expectations and we ask you to accept our most sincere apologies. Looking forward to welcoming you again upon your next stay to our Novotel Firenze, trying then to regain your confidence, we remain, Yours faithfully - Marco Arrighini - Front Office Manager

Dear Guest, thank you very much for your kind words, informing us about your experience at our hotel. We're glad you enjoyed the position of our hotel and our shuttle service. Looking forward to welcoming you again upon your next stay to our Novotel Firenze, we send you our very best regards Marco Ministeri - General Manager

Dear Guest, thank you for having rated our hotel with 4 stars. We're looking forward to welcoming you back in Florence in the future. Yours truly Marco Ministeri - General Manager

Dear Guest, I wish to thank you for having rated our hotel with 5 stars. We're looking forward to welcoming you back in Florence in the future. Yours faithfully Matteo Tognozzi Deputy Manager

Dear Guest, Thank you for your review informing us about your experience following your stay at our hotel. We look forward to welcoming you back to our Novotel Firenze. Marco Ministeri General Manager

Dear Guest, Thank you for your review informing us about your experience following your stay at our hotel. We look forward to welcoming you back to our Novotel Firenze. Marco Ministeri General Manager

Dear Guest, thank you for your score. Best regards, M.Ministeri General Manager

Dear George, Thank you for taking the time to tell us about your experience at the Novotel Firenze Nord. I am sorry that your experience did not meet your expectations. Your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Orlando