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Opiniones sobre Klana Resort Seremban

4 out of 5
Klana Resort Seremban
PT 4388, Jalan Penghulu Cantik, Taman Tasik Seremban, Seremban, Negeri Sembilan

Opiniones

6,6
Evaluación: 10 - Excelente. 29 de 244 opiniones" "
Evaluación: 8 - Bueno. 74 de 244 opiniones" "
Evaluación: 6 - Aceptable. 78 de 244 opiniones" "
Evaluación: 4 - Mediocre. 47 de 244 opiniones" "
Evaluación: 2 - Terrible. 16 de 244 opiniones" "

6,2/10

Limpieza

7,0/10

Personal y atención

6,0/10

Servicios

5,8/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

MOHAMAD YUSOF

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
quite good
Se hospedó 1 noche en octubre de 2020
Respuesta de Klana Resort Management el 19 oct. 2020
Greetings from Klana Resort Seremban! We are overwhelmed with happiness to receive this review and you just made our Monday happier! We appreciate your time to drop this feedback and we will strive our very best in offering you the best getaway experience in town. Hope you had a wonderful time with us and ‘till the next visit!

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
The room so spacious
Se hospedó 2 noches en febrero de 2020
Respuesta de Klana Resort Management el 14 feb. 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Bueno

Nora

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
New refurbished room. Spacious, cosy and nice view. The light in the room was a bit dim Breakfast is ok with western and Malaysian cuisine. Overall staying there is comfortable. Live band at night. Also u can try their ATV too. Its near the park as well.
Se hospedó 1 noche en febrero de 2020
Respuesta de Klana Resort Management el 14 feb. 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

8/10 Bueno

Abdul Raof

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2020
Respuesta de Klana Resort Management el 18 feb. 2020
Thank you for staying at our hotel! We appreciate your valuable feedback.

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza
No le gustó: Personal y atención, servicios
Food no taste.....................................
Se hospedó 2 noches en diciembre de 2019
Respuesta de Klana Resort Management el 22 dic. 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback.

4/10 Mediocre

Felicia

Viajó en grupo
We cannot understand why the gym and the spa is not operating on a Saturday. Breakfast selection is not good compared to Royale Chulan where our other friends were staying and the rates there were lower. The room carpets are dirty and there were no bedroom slippers. We were given a room not as per booking although they changed it for us.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Klana Resort Management el 2 oct. 2019
Hi Ms Felicia. Thank you for staying with us and thank you for your comments. May we know which room you were staying and also the date for further improvement?

8/10 Bueno

Mohd

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Perlu dipertingkatkan lagi agar menjadi lebih baik
Pro: 1. Bilik baru refurbish 2. Persekitaran hotel yg bersih dan tenang 3. Pool yg sesuai utk family yg ada anak2 kecil Cons: 1. Bilik perlu dibersihkan habuk (keadaaan bilik bersih tapi kadar habuk yg berterbangan agak tinggi)
Se hospedó 1 noche en septiembre de 2019
Respuesta de Klana Resort Management el 7 oct. 2019
Hi sir, Thank you for your comments. May we know what is the number of room you stay before?

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Disappointing breakfast
Breakfast was lousy. Food not fresh especially rendang chicken.
Se hospedó 2 noches en agosto de 2019
Respuesta de Klana Resort Management el 28 ago. 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback

10/10 Excelente

Mohammed

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2019
Respuesta de Klana Resort Management el 28 ago. 2019
Hi, Thank you for your stay at Klana Resort Seremban we hope to see you again soon!

4/10 Mediocre

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
房間大,但竟然一張椅子也沒有,朋友來探望沒有得坐, 浴室去水位塞,地下沒吸塵清潔,毛巾不干爽.保安差,門口沒 人開門及取行李,早歺一般.
Se hospedó 2 noches en julio de 2019
Respuesta de Klana Resort Management el 19 ago. 2019
Dear guest, sorry for the inconvenience caused. We will look into this further, thank you for your feedback

6/10 Aceptable

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It has big pool but the food served not variety and same menu everyday.
Se hospedó 2 noches en junio de 2019
Respuesta de Klana Resort Management el 8 jul. 2019
Hi, Thank you for your stay at Klana Resort Seremban

4/10 Mediocre

Robertus

No le gustó: Limpieza
A lot of work to do!
I stayed in Klana several times in the early 2000s. Company stopped using the hotel around 2005 as its condition was deteriorating. However, reading about the renovated rooms, my wife and I decided to give it a shot. Regrettable choice. Yes, the rooms why renovated, but why not completely? New bathroom, new furniture, new carpet, but the doors and doorposts were still the old rotten ones. Cleanliness (most important aspect!) was NOT ok. There was dust in multiple places and a LOT of it under the bed which we found out when something rolled under it. The bed was comfortable but the other guests slammed doors, so our sleep was only so so. A few other bummers: NO ALCOHOL SERVED. It has become a Muslim hotel. Nothing wrong with that, but they used to serve alcohol and it wasn't mentioned on the booking website nor on their own. Some staff was really unfriendly Breakfast was the least of all the breakfasts we had in Malaysia. Lots of dishes tasted if they were reheated from the day before. Swimming pool water was kinda mirky and not inviting for a swim. Lot of work to do to get it back to what it was. Do the internal renovation PROPERLY and give the outside a proper paintjob (really looked a bit decayed). Clean the rooms properly, improve the breakfast, teach the guests to respect other guests rest and improve the breakfast. Not likely to go back there
Se hospedó 1 noche en junio de 2019
Respuesta de Klana Resort Management el 8 jul. 2019
Hi Robertus, We apologise for all the difficulties during your stay at our hotel. We will eventually improving our hotel and services. Thank you for your feedback

8/10 Bueno

Leow

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very good
Hope to have bigger area in the room . The swimming pool is big . Thank you .
Se hospedó 1 noche en junio de 2019
Respuesta de Klana Resort Management el 8 jul. 2019
Hi Leow, Thank you for staying at Klana Resort Seremban. Please do visit us again soon! :)

8/10 Bueno

Leow

Not much to review this time
Just a night stopover
Se hospedó 1 noche en junio de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your stay!

4/10 Mediocre

Wong

No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Poor air-cond system.Room is warm despite complaint. No offer to change room
Se hospedó 1 noche en junio de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Bueno

Aminuddin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en junio de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your feedback!

6/10 Aceptable

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
The receptionist staff was very helpful. I have booked 2 rooms which were 1 family suite and 1 deluxe. But upon checking in the distance between 2 rooms was far. So the staff had kindly help to upgrade the room 716 which a little nearer to other room 718. But unfortunately the room 716 has a problem with aircond . the room was not cold even though the aircond temperature was raised. Whole night we are unable to sleep. That was the only issue that i faced during my stay at Klana Resort Seremban..
Se hospedó 1 noche en mayo de 2019
Respuesta de Klana Resort Seremban el 22 may. 2019
Thank you for staying at Klana Resort Seremban! Your feedback is valuable to us. We will look upon this matter and improve our products and services. Thank you again.

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Expected better from a 4 star hotel but looks a bit run down
Se hospedó 1 noche en abril de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your valuable feedback!

8/10 Bueno

Cliente verificado

Se hospedó 2 noches en abril de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your feedback!

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family room isn’t a family room
Don’t bother to take family room, you better off taking 2 standard room instead. Shower too small, not kids friendly, no lounge/couch, not enough hooks in the bathroom, no rack to hang your towel, very bad drainage, clogged up most of the time. 5 seconds in the shower and it’s already flooded. Room not stocked up for family, 2 items available for each, need to request everything eventhough booked for 4. Even toilet roll provided were used ones, like 1/3 of rolls left. Very pitiful.
Se hospedó 1 noche en abril de 2019
Respuesta de Klana Resort Management el 18 jun. 2019
Thank you for your valuable feedback. We promise to improve our product and services from time to time.

8/10 Bueno

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios
We arrived early and the receptionist allowed us to check-in. Run down hotel and still ongoing refurbishment. Swimming pools wise, the facilities are excellent. My children so happy with the facilities.
Se hospedó 1 noche en marzo de 2019
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thanks for staying at Klana Resort Seremban. We can't wait to see you again!

2/10 Terrible

Cliente verificado

No le gustó: Personal y atención
Terrible Service
On the first night they checked us into a room with a ceiling crack just under the central air-con, water leaking overnight, room floor all wet! Though they changed room after first night, the housekeeping services was terrible, always something missing/not replenished, like missing coffee/water, missing floor mat etc. after housekeeping. Worse still, on the last day, we turned on the "Clean Room" light for our room, we came back at night but the light is still on but room was not cleaned! The very worst part is when we complained, they accused us of turning on the "DND" light which of course we did not! When check-out, I asked the Customer Service (Sandy) to contact me about this bad experience, one week later no news, then I went to their official website and left feedback for them to contact me, another week later still no news. This "resort" is not serious about customer service and does not care about customer complaints. Avoid at all costs.
Se hospedó 5 noches en febrero de 2019

8/10 Bueno

James Chong Tea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
A comfortable one night stop over
Se hospedó 1 noche en febrero de 2019
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Bueno

Amirulzaid

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice and recommended to stay here
Se hospedó 1 noche en febrero de 2019
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Bueno

Soon Ling

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place to stay for a short visit
Very new and nice, recently renovated hotel. Very spacious. Gave complimentary mineral water. But the toilet was disappointing as the water outlet in the shower area didn't flow very well, which led to some minor flooding. Overall 6/10
Se hospedó 2 noches en febrero de 2019
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Excelente

Aba

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Room in great condition. Spacious and clean. Room service excellent. Food served for breakfast good. Staff are friendly. Value for money. Will come back again.
Se hospedó 1 noche en enero de 2019
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thank you for staying at Klana Resort Seremban!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel n staff
Se hospedó 1 noche en diciembre de 2018
Respuesta de Klana Resort Seremban el 15 abr. 2019
Hi, Thank you for staying at Klana Resort Seremban!

8/10 Bueno

WEI-CHEN

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
芙蓉地區好飯店
芙蓉的首選的好飯店
Se hospedó 1 noche en enero de 2019

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Aircond panas. Boleh adjust setakat 29•c. Harap ada penambahbaikan utk keselesaan pelanggan berkaitan dengan suhu bilik.
Se hospedó 1 noche en enero de 2019

6/10 Aceptable

JOHN LI TAT, Malaysia

Le gustó: Comodidad de la habitación
No le gustó: Personal y atención
Room service was overlooked on the 2nd day. I guess that's the price of going green!
Se hospedó 2 noches en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Muhammad

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
They give promo for a new room
Se hospedó 1 noche en diciembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Aircond is not successful. I was report at lobby hotel but still not cool
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excellent, close to the swimming pool
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Please add the roof way to the block 7 and 8
Se hospedó 1 noche en diciembre de 2018

8/10 Bueno

Cliente verificado

Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2018

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Bad condition, but under renovation, nope it will be much better after renovation. Attentive staff. Limited breakfast buffet variaty, but taste good.
Se hospedó 2 noches en diciembre de 2018

8/10 Bueno

Farah Jun Shaisma

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2018

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en diciembre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
good experience
Se hospedó 1 noche en septiembre de 2018

10/10 Excelente

Nur Aisyah

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Keep it up!!!
We got to experience the newly renovated block. Worth the price!!! Room condition is excellent but not the wifi, still need to resolve the connection but TV channels were good enough for the kids. My kid really enjoyed the swimming pool time. Breakfast is just ok.
Se hospedó 1 noche en noviembre de 2018

8/10 Bueno

Rahman, Ampang

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice hotel with big sized pool. However adult pool, the water not clear maybe due to major renovation. Kids pool just awesome. My daughter likes it very much. Plus the receptionist upgrade my room because of my daughter birthday. Family Room with pool view.
Se hospedó 1 noche en noviembre de 2018

4/10 Mediocre

Nur Ainaa

Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Renovation
Renovation going on. very uncomfortable,
Se hospedó 1 noche en noviembre de 2018

2/10 Terrible

Mike, Johor Bahru

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Under renovation, the bath room smells, air cond unable to control, furnitures are very old, the ceiling has lots of stain, the whole hotel is too old need rejunevation
Se hospedó 3 noches en noviembre de 2018

4/10 Mediocre

Disappointed

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
An experience I want to forget
Beyond the main archway to the hotel begins my unbelievable horrible experience. You drive in from the back of the hotel and see what looks like a abandoned hotel, but guess what? There are lights in the lobby! Staff greatly lacking. On taking the lift up to our floor, the lift opens to dirty carpets covered with some plastic sheets. Renovation is the excuse on signs all over the place but no one is seen working. I thought maybe the room might be ok but sadly not. It was dingy with a rotting bathroom door and a strange smell ( an under utilized room?). The bed was ok, clean sheets and comfortable pillows (the only reason I persisted to spend the night there). There was a good breakfast spread and these last two points are what could salvage their honor... I hope that their refurbished rooms due in Dec 18 change the outlook. However best to check if it has happened before trying it out.
Se hospedó 1 noche en octubre de 2018

6/10 Aceptable

Syed

Se hospedó 1 noche en octubre de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2018