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Opiniones sobre Holiday Inn Express Hotel & Suites Seguin, an IHG Hotel

2.5 out of 5

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 296 de 495 opiniones" "
Evaluación: 8 - Bueno. 120 de 495 opiniones" "
Evaluación: 6 - Aceptable. 37 de 495 opiniones" "
Evaluación: 4 - Mediocre. 18 de 495 opiniones" "
Evaluación: 2 - Terrible. 24 de 495 opiniones" "

8,8/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

8,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Ivonne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El personal amable, buen desayuno y los cuartos confortables
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager el 23 dic. 2023
Dear Ivonne,Thank you for your stay. Appreciate your nice comments about our team and services. Your compliments are not only rewarding but also inspiring. It is our pleasure that we were able to satisfy you. Our goal is to provide our guests with the warmest hospitality and most efficient service. We are looking forward to seeing you soon.Sincerely, Hotel Manager

10/10 Excelente

DAVID JOSE

Se hospedó 1 noche en julio de 2023
Respuesta de Manager el 15 jul. 2023
Hello DAVID JOSE,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Bueno

ROGELIO

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 6 feb. 2023
Hello ROGELIO,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excelente

Juan

Todo esta vien asiado
Se hospedó 1 noche en julio de 2022
Respuesta de Manager el 7 jul. 2022
Hello Juan, Thank you for sharing how we have provided you with clean accommodations and friendly services during your stay. We appreciate your honest feedback and are sorry to learn our older building didn't fully meet your needs aesthetically. We thank you for your business and helpful feedback and hope to be of service to you again with a future stay

2/10 Terrible

magali

Se hospedó 1 noche en agosto de 2021
Respuesta de Manager el 9 nov. 2021
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Covid
El hotel excelente, solo debido al Covid había maquinas ruidosas en el pasillo, pero por lo demás excelente hotel!
Se hospedó 1 noche en abril de 2021
Respuesta de Manager el 16 abr. 2021
We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

8/10 Bueno

Juan G

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy buen hotel
Muy bien, hotel cómodo y con buena ubicación
Se hospedó 1 noche en diciembre de 2019
Respuesta de Manager el 6 ene. 2020
We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excelente

GERARDO

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
EXCELENTE CUARTO Y SERVICIO PERFECTA UBICACION EL DESAYUNO BIEN

4/10 Mediocre

Gene

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Servicios, estado de la propiedad e instalaciones
No hot water in the morning
Se hospedó 1 noche en mayo de 2024
Respuesta de Manager el 14 may. 2024
Hello Gene, We regret to hear about the inconvenience you experienced with the hot water during your stay. Your feedback is important to us, and we have shared your comments with the relevant team for review and improvement. Please do not hesitate to contact our management team for further assistance with your concerns.

10/10 Excelente

Lynne

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 1 may. 2024
Dear Guest,Thank you for your kind feedback! We're pleased to hear that you had a very nice experience with us. Your satisfaction is important to us, and we hope to welcome you back again soon.Sincerely, Hotel Manager

10/10 Excelente

Rose

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I liked the breakfast options
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 30 abr. 2024
Dear Rose,Thank you for your feedback. We're glad to hear that you enjoyed our breakfast options during your stay. We strive to provide a variety of choices to cater to different preferences. We appreciate your positive comments and hope to welcome you back for another great experience.Sincerely, Hotel Manager

8/10 Bueno

Lauren

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great hotel, clean, AC worked great, quiet area, bed was comfy!
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 29 abr. 2024
Dear Guest,Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience at our hotel. We're glad you found the accommodations clean, with effective air conditioning, in a quiet area, and with a comfortable bed. Your comfort is important to us, and we appreciate your positive comments. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely, Hotel Manager

10/10 Excelente

israel

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice clean, and flavored very well
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 29 abr. 2024
Dear Guest,Thank you for your positive feedback! We're delighted to hear that you found our hotel nice and clean. Your satisfaction is important to us, and we appreciate your kind comments. We hope to welcome you back for another pleasant stay in the future.Sincerely, Hotel Manager

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lack of restaurants
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 11 abr. 2024
Dear Michael,Thank you for your positive rating. We're glad you enjoyed your stay despite the lack of nearby restaurants. If you have any further comments or suggestions, please feel free to share them with us. We hope to welcome you back for another great stay.Sincerely, Hotel Manager

10/10 Excelente

brittany

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 4 noches en marzo de 2024
Respuesta de Hotel Manager el 21 mar. 2024
Dear Guest,We appreciate your perfect 5/5 ratings! It's fantastic to know that you had a wonderful experience during your stay. We strive to provide exceptional service, and your positive feedback is truly rewarding. If your travels bring you back our way, we would be thrilled to host you again.Sincerely, Hotel Manager

2/10 Terrible

Ramiro

Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 8 abr. 2024
Dear Ramiro,Thank you for sharing your rating. We're sorry to hear that your experience didn't meet your expectations. If there are specific issues or areas where we can improve, please let us know. Your feedback is valuable, and we strive to provide better service. Visit again soon.Sincerely, Hotel Manager

10/10 Excelente

Andrea

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I cannot say enough about how comfortable the room is. The bed and pillows are comfortable. Nice choice on hygiene products. Dark, quiet room. Parking was a little tricky and there is some construction but it wasn't a deal breaker. Breakfast is good too.
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 18 mar. 2024
Dear Guest,We're delighted to hear that you found your room comfortable and enjoyed the amenities provided. Thank you for your understanding regarding the parking situation and construction. We're continuously working to improve our facilities and appreciate your patience. It's wonderful to know that you also enjoyed our breakfast offerings. We look forward to welcoming you back for another comfortable stay.Sincerely, Hotel Manager

10/10 Excelente

Victor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
All in all a great stay!
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 27 feb. 2024
Hello Victor,We are pleased to hear that you had a positive experience during your stay with us. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable visit.

10/10 Excelente

Julie

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024
Respuesta de Manager el 24 feb. 2024
Hello Julie,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back in the future for another perfect stay.

10/10 Excelente

Ronald

Se hospedó 2 noches en febrero de 2024
Respuesta de Hotel Manager el 21 mar. 2024
Dear Ronald,Thank you so much for your wonderful rating! We're thrilled to hear that you had a fantastic experience during your stay with us. If you have any additional feedback or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

10/10 Excelente

Kendall

Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager el 16 feb. 2024
Dear Kendall,Thank you for staying with us and giving us a 10 out of 10 rating. We focus on providing a great experience for every guest and on providing value to you as well. We look forward to welcoming you again. Sincerely, Hotel Manager

10/10 Excelente

CYNTHIA

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice sized room. Comfortable bed. Clean. Great shower
Se hospedó 4 noches en enero de 2024
Respuesta de Hotel Manager el 31 ene. 2024
Dear CYNTHIA,We're delighted to hear that you enjoyed your stay and found our room comfortable, clean, and well-equipped. Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing us, and we look forward to welcoming you back for another great stay in the future!Sincerely, Hotel Manager

10/10 Excelente

Theresa

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Manager el 31 ene. 2024
Hello Theresa,Thank you for rating our hotel a perfect 10! We are thrilled to know that you had such a great experience during your stay. We look forward to welcoming you back soon!

8/10 Bueno

Miguel

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 20 ene. 2024
Dear Miguel,Thank you for providing a rating. If there are specific aspects of your experience that contributed to the 8/10 rating or areas where we can improve, we would appreciate any additional feedback. Your input helps us enhance the quality of our services. We look forward to welcoming you again soon.Sincerely, Hotel Manager

10/10 Excelente

Kimberly

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 8 noches en diciembre de 2023
Respuesta de Manager el 9 ene. 2024
Hello Kimberly,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience. If you have any additional feedback or if there is anything else we can assist you with, please do not hesitate to reach out to us. We hope to welcome you back in the future for another memorable stay.

10/10 Excelente

Felipe

Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 2 ene. 2024
Hello Felipe,Thank you for choosing our hotel for your recent stay! We are thrilled to hear that you had a wonderful experience with us. If there is anything else we can do to make your future visits even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!

6/10 Aceptable

Clara

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Property was clean but not very welcoming. Dispensers are a good idea if they work. Lightbulb out in room, noisy electrical something. Very sparsely decorated, stark. I was excited about it being a fairly new property but was diapsappointed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 25 dic. 2023
Hello Clara, Thank you for taking the time to provide your feedback. We appreciate your comments on the cleanliness of our property. However, we apologize for any inconveniences you experienced during your stay. We strive to ensure that all amenities are in working order, and we apologize for any issues you encountered with the dispensers and the lightbulb. We value your input as we continually work to improve our guests' experiences.

10/10 Excelente

Maegan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Easy in and out for an overnight right off the highway. Well lit, friendly staff, clean and it had everything you need. There was even a ceiling fan, a bonus in Texas 😁
Se hospedó 1 noche en diciembre de 2023
Respuesta de Hotel Manager. el 12 dic. 2023
Dear Maegan,Thank you for sharing your positive experience! We're delighted to hear that your overnight stay was convenient with easy access right off the highway. It's great that you found the property well-lit, the staff friendly, and the accommodations clean and well-equipped. The ceiling fan is a nice touch, especially in Texas! We're glad you appreciated that extra detail. We look forward to welcoming you back in the future!Sincerely, Hotel Manager

8/10 Bueno

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Manager el 9 dic. 2023
Hello David,Thank you for choosing our hotel for your stay. We hope you had a pleasant experience and enjoyed your time with us. If you have any additional comments or feedback, please don't hesitate to reach out to us directly. We value your input and look forward to welcoming you back in the future.

10/10 Excelente

sandra

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No issues easy check in, very friendly staff. We stayed in room 218 and the property may want to know the toilet makes a sound here and there I thought it was running but it wasn’t. Just FYI, but we had no issues. Nice breakfast to!
Se hospedó 2 noches en noviembre de 2023
Respuesta de Manager el 29 nov. 2023
Hello sandra,Thank you for choosing our hotel for your stay! We're thrilled to hear that your check-in was smooth and our staff was friendly. We appreciate your feedback regarding the toilet in room 218 and will make sure to have our maintenance team look into it. We're glad that overall you had a great experience and enjoyed our breakfast. We hope to welcome you back in the future!

8/10 Bueno

ramiro

Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 15 dic. 2023
Dear Ramiro,Thank you for posting the review. We are happy to know that your experience was good in the hotel and your good rating about our hotel. We take serving our guests very seriously and are very pleased that we met your needs so well. We look forward to welcoming you again.Sincerely, Hotel Manager

10/10 Excelente

Barbara, Katy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Super comfortable
Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 21 nov. 2023
Hello Barbara,Thank you for your feedback on the comfort of our hotel! We strive to provide a comfortable stay for all our guests and we're glad to hear that you found it to be super comfortable. We appreciate your kind words and hope to welcome you back again in the future.

10/10 Excelente

Robert

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 7 dic. 2023
Hello Robert,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience during your time here. Our team strives to provide excellent service and we are thrilled that we exceeded your expectations. We hope to have the pleasure of welcoming you back in the future for another exceptional stay.

10/10 Excelente

William

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager el 15 nov. 2023
Dear William,Thank you so much for the perfect 10/10 rating! We're thrilled to receive such positive feedback. It's a great honor to know that we met and even exceeded your expectations during your stay. We look forward to welcoming you back again soon.Sincerely, Hotel Manager

8/10 Bueno

joy r

Se hospedó 1 noche en noviembre de 2023
Respuesta de Manager el 7 dic. 2023
Hello joy r,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a positive experience. If there's anything we can do to improve your next visit, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Hotel Manager. el 7 nov. 2023
Dear Joshua,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager.

6/10 Aceptable

Catina

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Convenient
It was a very reasonable stay.. there for a wedding so I wasn't at the hotel much for helping daughter get ready. Bed was comfy and the shower DELIVERED A HOT SHOWER!! AND I LOVED IT‼️ Breakfast was your usual hotel breakfast . It was fresh and replenished.. would stay again..
Se hospedó 2 noches en noviembre de 2023
Respuesta de Hotel Manager el 6 nov. 2023
Dear Catina,We're thrilled to hear that you had such a positive experience during your stay! Thank you for your feedback and for expressing your intention to return to our hotel. We look forward to welcoming you back again soon.Sincerely,Hotel Manager

4/10 Mediocre

Cliente verificado

Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
Location good but musty smelling throughout
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 25 oct. 2023
Dear Guest, We apologize for any inconvenience caused by the musty smell. Our team will address this matter promptly to ensure a pleasant stay for all our guests. Thank you for bringing it to our attention.

10/10 Excelente

Jennifer

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great for viewing the Eclipse!
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 26 oct. 2023
Hello Jennifer,We're thrilled to hear that you had a great experience viewing the Eclipse at our hotel! We look forward to welcoming you back soon!

10/10 Excelente

Maria

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel is a very clean environment and beds give you a great sleep
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 22 oct. 2023
Hello Maria,Thank you for your positive feedback! We take pride in maintaining a clean environment and ensuring our guests have a comfortable stay. We hope to welcome you back soon.

10/10 Excelente

Sara

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager el 22 oct. 2023
Dear Guest,Thank you for taking the time to leave a 5 out of 5 review of our hotel. We're delighted to hear about your positive experience during your stay. Excellent Rating: We truly appreciate your top rating, which reflects the satisfaction you found in our services. We hope to have the opportunity to host you again and address any concerns you may have had. Thank you for choosing our hotel.Sincerely,Hotel Manager

10/10 Excelente

Ephraim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 16 oct. 2023
Dear Ephraim,We want to thank you for sharing such encouraging feedback by giving it a 10-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely,Hotel Manager

2/10 Terrible

Dr Mary

Se hospedó 2 noches en octubre de 2023
Respuesta de Hotel Manager. el 4 nov. 2023
Dear Dr Mary,Thanks for the stay but sad to see the single star. My apologies for all the inconvenience. Please share with us what made you dissatisfied so that we can address the same. Your satisfaction is prime to us. Please revert. Sincerely, Hotel Manager.

10/10 Excelente

Mitchell

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Easy to check in
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 17 oct. 2023
Hello Mitchell,Thank you for your feedback! We strive to make the check-in process as smooth and efficient as possible. We appreciate your positive experience with us.

8/10 Bueno

Gabriela

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
everything is good i recommend it
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 10 oct. 2023
Hi Gabriela,Thank you for being a guest with us and taking the time to share your experience. We are so happy you enjoyed our clean accommodations and friendly services. Your recommendation is truly appreciated. Looking forward to having you back for a future stay.

10/10 Excelente

Edmund

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de Manager el 10 oct. 2023
Hello Edmund,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excelente

Colin

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 4 oct. 2023
Dear Colin,Knowing that you had a wonderful time while staying at our hotel made us happy. We are committed to providing the best service possible to our guests. Your ten-star rating is a validation of our efforts and motivates us to keep providing our very best to you. We anticipate seeing you soon!Sincerely,Hotel Manager

8/10 Bueno

Jessica

Se hospedó 1 noche en octubre de 2023
Respuesta de Hotel Manager el 23 oct. 2023
Dear Jessica,Thank you so much for your perfect rating! Providing excellent service and a memorable experience is our top priority, and it's great to know that we met your expectations. We look forward to welcoming you back for another exceptional stay in the future. Sincerely,Hotel Manager

10/10 Excelente

Esther

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Affordable and modern
Hotel was clean, modern and affordable. Breakfast was actually extremely good and with plenty of choices.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Manager el 3 oct. 2023
Hi Esther,Thank you for your review! I’m glad you find our cleanliness and modern accommodation pleasing. We appreciate your patronage and are delighted to be your hotel of choice.

8/10 Bueno

Harry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Manager el 29 sept. 2023
Dear Harry,Thank you for sharing your recent stay with us and for giving us 4 stars. We're glad that you had a great time at our hotel. We strive to provide our guests with the best service and the most comfortable stay. If there are any suggestions for improvements, please let us know. You are welcome again.Sincerely,Hotel Manager