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Opiniones sobre Hilton Vacation Club Sedona Summit

3.5 out of 5
Hilton Vacation Club Sedona Summit
4055 Navoti Dr, Sedona, AZ

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 701 de 1335 opiniones" "
Evaluación: 8 - Bueno. 326 de 1335 opiniones" "
Evaluación: 6 - Aceptable. 150 de 1335 opiniones" "
Evaluación: 4 - Mediocre. 98 de 1335 opiniones" "
Evaluación: 2 - Terrible. 60 de 1335 opiniones" "

9,0/10

Limpieza

8,8/10

Personal y atención

8,2/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

CARLOS LUER

Le gustó: Limpieza, estado de la propiedad e instalaciones
Good option
Se hospedó 8 noches en marzo de 2024
Respuesta de Julian Garcia el 8 abr. 2024
Thank you for taking the time to respond to our survey in regard to your recent stay with us.I'm happy to hear your time with us was excellent. We hope to see you very soon for another fantastic stay.sincerely,

8/10 Bueno

Mauricio

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2023
Respuesta de Luis Felix, Assistant General Manager el 10 ene. 2024
Thank you for your positive rating. We are glad to know you had a wonderful experience. Please come back and visit us again soon. Thank you,

10/10 Excelente

Angela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Lugar
Se hospedó 2 noches en noviembre de 2023
Respuesta de Ashley - Asst. Guest Services Mgr. el 6 nov. 2023
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Bueno

Luis

Se hospedó 2 noches en agosto de 2023
Respuesta de Luis Felix, Assistant General Manager el 19 sept. 2023
Thank you for your rating. Your feedback is valuable to us. Please come back and see us again soon. Thank you,

10/10 Excelente

Carla Viridiana

Se hospedó 2 noches en junio de 2023
Respuesta de Ashley el 8 jul. 2023
Thank you for your positive feedback! We hope to see you back soon!

8/10 Bueno

CLAUDIA

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2023
Respuesta de Alicia Garcia- Manager of Guest Services el 29 may. 2023
Thank you for your review! We are so happy to hear that you enjoyed your stay here with us and we hope to welcome you back again soon!

8/10 Bueno

Giovanni

Una noche todo bien,gracias
Se hospedó 1 noche en enero de 2023
Respuesta de Luis Felix, Assistant General Manager el 8 ene. 2023
Thank you for your feedback. Please come back and see us again soon.

10/10 Excelente

Jose

Se hospedó 3 noches en septiembre de 2022

8/10 Bueno

Tamara

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en febrero de 2022

10/10 Excelente

Fabián

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Hubo un error en la reservación. Se pagaron dos departamentos en vez de dos habitaciones. Ya se habló aquí en el hotel y me comentaron que hablara con ustedes para decirles que ellos no realizarán el cobro de uno de los departamentos a efecto de que me sea reembolsado. Les agradeceré anticipadamente me realicen el reembolso.
Se hospedó 1 noche en enero de 2022
Respuesta de Nehal Taha el 8 feb. 2022
Dear Guest. Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

10/10 Excelente

Oriente Kuroda

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2020

10/10 Excelente

Nohemi

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
La atención muy amable, me pareció muy buena opción y el precio también! Los servicios de lujo y la habitación muy bonita
Se hospedó 2 noches en diciembre de 2021
Respuesta de Nehal Taha el 7 feb. 2022
Dear Guest . Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.

6/10 Aceptable

María e

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 1 noche en julio de 2021
Respuesta de RW el 18 sept. 2021
Thank you for this rating, we will use it to improve!

2/10 Terrible

Carlos

Se hospedó 1 noche en julio de 2021

10/10 Excelente

JORGE

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Patricia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We loved the location and the beautiful red mountains surrounding it. The unit was perfect for us. It was clean and the bed was very comfortable. The staff were very helpful and responsive. We would stay here again.
Se hospedó 3 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 27 abr. 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you again soon!

6/10 Aceptable

Alejandro, MASSAPEQUA

Viajó con su pareja
Le gustó: Limpieza, servicios
The location is great however the resort is dated and needs a refresh. The Sunset pool was nice however the hot tub jets are broken and need to be replaced. Overall a good location but definitely needs a major overhaul.
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 27 abr. 2024
Thank you so much for your feedback. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back in the future.

10/10 Excelente

Ali

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My son loved the activity center there! The staff was so friendly and fun. Clean room, very pretty property and helpful staff.
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 27 abr. 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you again soon!

10/10 Excelente

Donna

Se hospedó 1 noche en abril de 2024

8/10 Bueno

Anne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Ashley - Asst. Guest Services Mgr. el 28 abr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excelente

milo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful views, great location and access to trails.
Se hospedó 7 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 25 abr. 2024
Thank you for your review! We are so happy to hear you enjoyed your stay with us! We look forward to welcoming you back again soon!

8/10 Bueno

Sakina

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Hilton Vacation Club Sedona Summit is at a wonderful quiet location on one end of the Sedona strip. My husband and I stayed there for 5 days/4 nights. The condition of the hotel room seemed old and average. It didn’t match other Hilton vacation clubs we have stayed at. There was no housekeeping provided even though we were there for 5 days. It was their policy. However, per my request, one of house supervisor came to change sheets on the bed once during the stay. The staff was friendly. No restaurants on site either but that didn’t bother us as everything is really close in Sedona. I’d recommend stay in this hotel, however hope that they can make it a bit better in terms of service and luxury for people on vacation. The price is at par with other hiltons I have stayed at but the overall service wasn’t!
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 25 abr. 2024
Thank you for your review. Your feedback is appreciated and we will be addressing your concerns. We look forward to welcoming you back again soon.

10/10 Excelente

Krystle Pearl

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing property, helpful staff. Rihanna was great at check-in. They send text messages to check up on you during your stay. When I said I needed towels they immediately provided them. I plan to visit Sedona again and absolutely plan to stay here. Great location close to everything in Sedona yet far enough that it was absolutely peaceful. My room had a great view of the Red Rocks even though i was on the bottom level.
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 24 abr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay! We look forward to seeing you again soon!

10/10 Excelente

Tina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Check in was great. Staff is very nice. We had a short stay, but it was pleasant!
Se hospedó 1 noche en abril de 2024
Respuesta de Ashley - Asst. Guest Services Mgr. el 21 abr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

8/10 Bueno

Frank

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Satisfied
Se hospedó 1 noche en abril de 2024
Respuesta de Luis Felix, Assistant General Manager el 19 abr. 2024
Thank you for taking the time to give us some feedback following your recent stay with us at Sedona Summit. We are delighted to understand you were satisfied with your stay. Please come back and see us again soon. Thank you,

10/10 Excelente

Aaron

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excellent! Very nice
Se hospedó 2 noches en abril de 2024
Respuesta de Julian Garcia el 19 abr. 2024
We appreciate the time taken to complete out survey,I'm happy to hear your stay with us was fabulous.Come back soon :)

10/10 Excelente

Andrew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager el 17 abr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

10/10 Excelente

Allyson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager el 17 abr. 2024
We are so glad that you had a wonderful stay with us. Please come back and visit us again soon.

8/10 Bueno

Jeanette

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Julian Garcia el 16 abr. 2024
We appreciate the time taken to complete our survey.I'm happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Enjoyed our stay and the accomodations
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 14 abr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excelente

Jessica

Se hospedó 2 noches en abril de 2024
Respuesta de Julian Garcia el 15 abr. 2024
We appreciate the time you took to complete our survey regarding your recent stay with us, So happy to hear you enjoyed your time with us,come back soon :)Thank you.

10/10 Excelente

Ivan

Viajó con su familia
Le gustó: Limpieza, personal y atención
Great stay would definitely recommend
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 14 abr. 2024
Thank you for your review! We are so happy to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon!

10/10 Excelente

Magali

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed at this amazing hotel during our stay in Sedona! We were greeted with a smile and the staff were all so friendly and helpful! There was a nice hike close by and many amenities! Everything we wanted to do was minutes away as well!
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 14 abr. 2024
Thank you so much for your review! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back again soon!

10/10 Excelente

JULIE

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful room with beautiful views. Plenty of parking and we felt safe
Se hospedó 3 noches en abril de 2024
Respuesta de Luis Felix, Assistant General Manager el 13 abr. 2024
Thank you for taking the time to leave us a review. We are so glad to understand that you had a wonderful time with us. Please come back and see us again soon.

10/10 Excelente

YEVGENIY

Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 14 abr. 2024
Thank you so much for your rating! We are so happy to hear that you enjoyed your time here with us! We look forward to welcoming you back on a return visit!

10/10 Excelente

Kim

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Loved the amount of space we had. Decor was a little dated & lighting was kind of dim, but overall it was great for relaxing. The view from the room was amazing.
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia el 12 abr. 2024
We appreciate the time you took in completing our survey.I'm happy to hear your time with us was most enjoyable .Come back soon :)

4/10 Mediocre

Antonietta

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Room is run down
Se hospedó 4 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 11 abr. 2024
Thank you for your feedback. We are very sorry to hear that we failed to meet your expectations. We strive daily to provide the best guest experience, and we are very saddened to hear that we missed the mark. We appreciate you taking the time to share about your stay, and we hope to have the opportunity to deliver a better experience on a return visit.

10/10 Excelente

STEVE

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Secluded in a less busy side of Sedona. Easy access to everything. First rate property!
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia el 11 abr. 2024
We appreciate the time you took in completing our survey.So happy to hear you enjoyed your recent stay with us.We hope to see again, so you may experience a wonderful time once again :)

10/10 Excelente

Madelyn

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Hilton Vacation Club was the perfect property for my family's spring break. There were several pools and hot tubs to enjoy and stunning views of the surrounding red rocks from our balcony. My kids enjoyed the on premise activities (i.e. ping pong, foosball, painting/crafts, etc.) and the fitness room had everything I need. Our king bed suite had plenty of room and the kitchen made it easy to prepare breakfast and lunch (we chose to eat out for dinner). The property was just a short drive to downtown Sedona and very close to several hikes.
Se hospedó 3 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 10 abr. 2024
Thank you so much for your review! We are very happy to hear that you enjoyed your stay with us!! We look forward to welcoming you back again soon!

10/10 Excelente

Suchreet

Se hospedó 1 noche en abril de 2024
Respuesta de Luis Felix, Assistant General Manager el 11 abr. 2024
Thank you for your positive rating. Please come back and see us again soon. Thank you,

10/10 Excelente

Darryl

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was a very clean and beautiful property. The staff were very friendly!
Se hospedó 6 noches en abril de 2024
Respuesta de Julian Garcia el 9 abr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excelente

Joshua

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thank you
Se hospedó 1 noche en abril de 2024
Respuesta de Ashley - Asst. Guest Services Mgr. el 9 abr. 2024
Thank you for your positive feedback! We are so glad you enjoyed your stay and we hope to see you back soon!

10/10 Excelente

young, Arlington Heights

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 3 noches en abril de 2024
Respuesta de Julian Garcia el 9 abr. 2024
We appreciate you taking the time to respond to our survey regarding your recent stay with us.I'm happy to hear you enjoyed your stay and hope to see you soon again,sincerely,

10/10 Excelente

Dan

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Amazing location, wonderful view, outstanding accommodations, thank you!
Se hospedó 1 noche en abril de 2024
Respuesta de Julian Garcia el 8 abr. 2024
We appreciate the time you took in filling out our survey.I'm happy to hear your stay with us was excellent. Come back soon,sincerely,

10/10 Excelente

Jeffrey

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very conveniently located, and a great staff.
Se hospedó 2 noches en abril de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 7 abr. 2024
Thank you for your rating! We are so happy to hear that you enjoyed your time here! We look forward to welcoming you back soon!

10/10 Excelente

Rebecca

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The Hilton Sedona Summit was Clean, comfortable, and close to everything. Wonderful staff as well.
Se hospedó 4 noches en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager el 5 abr. 2024
We are so glad to know you enjoyed your stay with us. Please come back and see us again soon. Thank you,

10/10 Excelente

Rocio

I really recommend this hotel
Se hospedó 4 noches en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager el 5 abr. 2024
We appreciate your feedback. Please come back and see us again soon.

6/10 Aceptable

Ashley

Se hospedó 5 noches en marzo de 2024
Respuesta de Alicia Garcia- Manager of Guest Services el 24 abr. 2024
Thank you for your rating. We are sorry to hear that we didn't fully meet your expectations. We hope to have an opportunity to deliver a better experience on a return visit.

2/10 Terrible

John

Viajó con su familia
No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
We needed to use the pull out bed for the kids (teenagers). Although you never expect much with a pull out, this one was clearly damaged, many loose bolts, and the frame was shaped like a ‘w’. We called the front desk and they said they would send someone right away, an hour past, I called again, another 1/2hr someone showed up. His boots were all wet and snowy, I had to ask him to take them off as he stepped on the carpeted area. He tried his best to make the bed better but it was beyond repair. They offered to switch us rooms after that but it was late and were all ready for bed, the kids said they were ok to sleep on it. The next morning our toilet stop working. They removed the resort fee and upgraded us for our 2nd night. It was a nice room. Again we needed to use the pull out, no blankets this time. We called the front desk for blankets. Waited a 1/2hr and called again. This time they said they were out of blankets and were all in the wash, 40 minutes before they would be ready. They offered to bring us extra sheets right away as alternative. The next morning about 6:30am the smoke detector starting beeping every 2mins. I called the front desk and they said they would send someone right away. After a 1/2hr past I unhooked the smoke alarm and removed the back up battery. Another 1/2hr past and I called and told them not to bother sending anyone. I asked for rate reduction, they couldn’t do anything and gave the me the managers contact info. They never got back to me.
Se hospedó 1 noche en marzo de 2024
Respuesta de Luis Felix, Assistant General Manager el 3 abr. 2024
Thank you for taking the time to give us your feedback following your departure from Sedona Summit and please accept our sincerest apologies for the series of incidents that prevented you from having an enjoyable stay with us. We will be addressing your concerns. We hope that you will give us another opportunity in the near future. Thank you,

8/10 Bueno

Tasha

Se hospedó 2 noches en marzo de 2024
Respuesta de Julian Garcia el 23 abr. 2024
We appreciate your time completing our survey.I'm happy to hear your stay with us amazing,Come back soon :)