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Opiniones sobre Kimpton Hotel Monaco Seattle, an IHG Hotel

4.5 out of 5
Kimpton Hotel Monaco Seattle, an IHG Hotel
1101 4th Ave, Seattle, WA

Opiniones

9,0

Magnífico

Evaluación: 10 - Excelente. 649 de 1000 opiniones" "
Evaluación: 8 - Bueno. 219 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 83 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 36 de 1000 opiniones" "
Evaluación: 2 - Terrible. 13 de 1000 opiniones" "

9,4/10

Limpieza

9,2/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

4/10 Mediocre

Ricardo

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en enero de 2023

8/10 Bueno

Fernando Andres Garcia

Se hospedó 1 noche en julio de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2018
Respuesta de Deanna, Front Office Manager el 3 oct. 2018
Traveler: Thank you for your kind rating! We look forward to seeing you again soon for hopefully a 5/5 stay!

6/10 Aceptable

lourdes, guadalajara

Le gustó: Personal y atención
buena ubicación, algo apagado
el hotel nos toco con el restaurante en remodelacion, no nos avisaron
Se hospedó 3 noches en enero de 2018
Respuesta de Sahara and The Monaco Team el 29 ene. 2018
Thank you for your review, Lourdes! I am glad you enjoyed our location. I hope you will stay with us again now that our new restaurant, Outlier, is back open and ready to tempt your taste-buds. Safe Travels!

10/10 Excelente

Devin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
they had free, unlimited wine from 5pm-6pm, immediate 5* rating
Se hospedó 1 noche en abril de 2024
Respuesta de Alejandra el 24 abr. 2024
Thank you for your review! Come visit us again should you visit Seattle in your future endeavors!

6/10 Aceptable

Joseph M

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
Rooms are nice and roomy. Mid level up from 1st. So not very walkable unless you like walking up hill. Service terrible. Front desk didn’t offer water but I saw give to others?? Valet parking a mess. Expensive and not easy to get car. So you pay a lot to wait long time. I wouldn’t stay here again.
Se hospedó 2 noches en abril de 2024
Respuesta de Alejandra el 24 abr. 2024
Thank you for your review! We will further work on meeting guest expectations per the information provided. We hope to have you stay with us again and turn it around should decided to visit Seattle in your future endeavors.

8/10 Bueno

Anuket

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
A decent stay and no major issues. Hotel was clean, staff was friendly, and the restaurant was good. One small complaint, my reservation was for a sea view room. When I got to my room, it faced the city. Too much of a hassle for me to have to call and change as I was in a hurry to go to a baseball game. I would recommend paying attention to these details. These are small things, but matter a lot. It made me feel a little cheated in my experience and it was the difference between four and five stars. Thanks
Se hospedó 2 noches en marzo de 2024
Respuesta de Alejandra el 24 abr. 2024
Thank you for your review! We will further work on meeting guest expectations per the information provided. We hope to have you stay with us again should decided to visit Seattle in your future endeavors.

8/10 Bueno

Elena

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Loved the hotel and amenities. Happy hour was great as well. Our room was quiet, on top floor. Staff very friendly and courteous. The only cons: we asked for additional towels numerous times over the course of 12 hrs (both in person at the front desk the night before as well as over the phone) and never received them. I have also been trying to get my receipt emailed to me for the past few days and no luck.
Se hospedó 3 noches en marzo de 2024
Respuesta de Alejandra el 24 abr. 2024
Thank you for your review! We will further work on meeting guest expectations per the information provided. We hope to have you stay with us again should decided to visit Seattle in your future endeavors.

10/10 Excelente

Marbella

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Alejandra el 26 mar. 2024
Thank you for your feedback! We hope to have you stay with us again should you visit Seattle in your future endeavors.

10/10 Excelente

Tara

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk was super nice, clean rooms, nice breakfast experience at the restaurant, and great location— although the homeless population in Seattle is a problem.
Se hospedó 1 noche en febrero de 2024
Respuesta de Alejandra el 7 mar. 2024
Thank you for your review. We hope to have you stay with us again on your next trip out to Seattle.

10/10 Excelente

Renee

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is very dog friendly but there is little green space in the vicinity.
Se hospedó 2 noches en marzo de 2024
Respuesta de Alejandra el 7 mar. 2024
Thank you for your review. We hope to have you stay with us again on your next trip out to Seattle.

6/10 Aceptable

Melody

Viajó con su familia y niños pequeños
TL;DR: feels more like a 3 star than a 4 star hotel. Front desk was nice. Room was OK. Big comfy bed, but bed frame was a little damaged. No coffee machine. Thin toilet paper in the bathroom. Shower head dripped some water off to the side instead of on you. Generous amounts of Q tips. Ice machine hidden in the closet. Biggest issue was valet. Issues: 1. No clear signage. It's unclear where to wait for valet, which sucks when you're on a busy street. 2. They were slow (they only had 1 person working despite it being President's Day wknd). 3. They were unfriendly; I informed them that my car key was fickle & to call me if they had any issues but they didn't want to take my car. They suggested I pay for parking in another lot despite the fact that my stay already includes parking, which means they were suggesting I pay twice for something I'd already paid for. I had to convince them to take my car and soothe their anxieties about it rather than, you know, being soothed that they'd take care of my car. I'm not sure if this is a management issue, funding issue, or something else entirely. Overall, this felt more like a 3 star than a 4 star hotel. We've stayed at different Kimpton's in the past and enjoyed it, so this was pretty disappointing & makes me less excited at the idea of staying at a Kimpton again. I may play it safe and stay at the Hyatt Olive8 instead next time (we've stayed there twice now and had a great experience both times).
Se hospedó 1 noche en febrero de 2024
Respuesta de Alejandra el 7 mar. 2024
Thank you for your review. We will further look into your concerns and better improve on our end to better make our guest expectations a more memorable one.

4/10 Mediocre

Julee

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
I made my reservations several months in advance in fact, almost a year in advance. We get there and they put us in the handicap room. You would think this room that’s paid for in advance wouldn’t be a handicap room. When checking in the manager at the desk was very loud on the phone to the point you could not hear the woman checking you in the windows on this building. I don’t think the windows have been cleaned since Covid you could barely see out them. For $500 a night you would think that the girl at the front desk wouldn’t have blue hair. I was under the impression this was a classy place to stay the way they dressed, and the way they made their appearance was punk, rock, and grunge. That’s not a hotel I would stay at I like the staff to look professional and act, professional, not have blue and pink hair and dress like they’re going to a cover band concert. I don’t recommend anybody staying here and I would never go back and there’s no parking valet only waste of money.
Respuesta de Alejandra el 7 mar. 2024
Thank you for your review. We will further look into your concerns and better improve on our end to better make our guest expectations a more memorable one.

10/10 Excelente

Anders

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Fun property, close to pike place market. Friendly and clean.
Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the great review Anders! Glad you enjoyed the location and were able to make it to the market.

8/10 Bueno

elisabeth

Viajó por negocios
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you Elisabeth, we appreciate the feedback.

10/10 Excelente

Mark

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great service and location. Very clean and comfortable bed.
Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the feedback Mark! We will be sure to share it with the team.

10/10 Excelente

Christine A

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the great review Christine! Hope to see you at the Monaco again soon.

10/10 Excelente

Christopher

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the great review Christopher! Hope to see you at the Monaco again soon.

10/10 Excelente

David

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This hotel is incredible! It is quiet, has a wine reception, easy valet, the quietest rooms, and comfy beds! Great location!
Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you David, we will make sure to share your feedback with the team. Hope to see you in Seattle again soon.

10/10 Excelente

Andrea

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the great review Andrea! Hope to see you at the Monaco again soon.

10/10 Excelente

justin

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the great review Justin! Hope to see you at the Monaco again soon.

10/10 Excelente

Laurie

Se hospedó 1 noche en enero de 2024
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you Laurie! Hope to see you in Seattle again soon.

10/10 Excelente

Jeremy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Fun place to stay
Front desk was very helpful, assisted in setting up reservations New Years Eve. Happy hour was lovely, wine and great company with other guests and the hotel is pet friendly.
Walking distance to stadiums
Se hospedó 1 noche en diciembre de 2023
Respuesta de Travis and team el 22 feb. 2024
Hi Jeremy, Thank you for the great review! Glad you enjoyed the hotel and were able to meet other guests at wine hour!

4/10 Mediocre

Ziyad

Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Travis and Monaco team el 23 feb. 2024
Hello, Thak you for your feedback. I apologize that we missed the mark on your visit and hope that you will give us another chance in the future.

10/10 Excelente

Andrea

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Cherie, Cheney

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Front desk employee was super nice and so was the valet. Gave us a free upgraded suite.
Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Tulio Fernando Araujo

Viajó por negocios
Le gustó: Limpieza, personal y atención
Respuesta de Travis and Monaco team el 22 feb. 2024
Thank you for the feedback, we hope to see you in Seattle again soon.

10/10 Excelente

Norman

Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Kirth

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

Melissa

Viajó con su familia
Le gustó: Comodidad de la habitación
No le gustó: Limpieza, personal y atención
I have stayed at this hotel many times and this was my first time back post pandemic. The rooms have held-up well although the thermostat and shower head was long overdue to be replaced, and our in-room telephone was broken. We stayed two nights and after returning from our first day out, our room hadn't been serviced when we returned. It was too late to get it cleaned and the front desk wasn't particularly apologetic. We parked with the valet parking with mixed results. When we arrived at the hotel's check-in time, 3:00, the valet was nowhere to be found and eventually appeared looking like he had just woken from a nap. It took forever to get our car after checking out. We love the location and design of the rooms and lobby though, and will probably return again.
Se hospedó 2 noches en diciembre de 2023
Respuesta de Alejandra Q. el 7 dic. 2023
Thank you for your review. We appreciate your feedback.

10/10 Excelente

Emily

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Woman at checkin desk was absolutely delightful!
Se hospedó 1 noche en diciembre de 2023
Respuesta de Alejandra Q. el 5 dic. 2023
Thank you for your review! We hope to see you again on your next trip out to Seattle!

10/10 Excelente

Eugenio

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Little dog Barking
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alejandra Q. el 26 nov. 2023
Thank you for your feedback. We hope to have you stay with us again on your next trip out to Seattle. Cheers!

10/10 Excelente

Lisa

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en noviembre de 2023
Respuesta de Alejandra Q. el 20 nov. 2023
Thank you for your review! We hope to have you back on your next visit out to Seattle. Cheers!

10/10 Excelente

Julie

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Alejandra Q. el 14 nov. 2023
Thank you for your review! We hope to have you back on your next trip out to Seattle. Cheers!

10/10 Excelente

Howard

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Always a great stay. Professional and friendly staff, comfortable and quiet rooms, very good restaurant. The best hotel in Seattle.
Se hospedó 3 noches en noviembre de 2023
Respuesta de Alejandra Q. el 14 nov. 2023
Thank you for your review! We appreciate having made your stay a memorable one. Come back anytime. Cheers!

10/10 Excelente

Heather

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very helpful and kind. Enjoyed the cocktail hour, lobby area is clean and well maintained.
Se hospedó 4 noches en octubre de 2023
Respuesta de Alejandra Q. el 24 oct. 2023
Thank you for your review! We're happy to have met your expectations! Please, join us again soon on your next trip out to Seattle! Cheers!

10/10 Excelente

Joseph

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful place!!! Absolutely loved this hotel! Great staff friendly service everything looked very new and clean! Unfortunately Expedia still advertises a “sea view room” which we paid for, but upon arrival found that a building has now been built next door and the hotel has no more sea view rooms. Slightly frustrating but nothing to make us cancel the room.
Se hospedó 1 noche en octubre de 2023
Respuesta de Alejandra Q. el 16 oct. 2023
Thank you for your review! We are happy to have met your expectations. Please, come visit us again soon on your next trip out to Seattle. Cheers!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 5 noches en octubre de 2023
Respuesta de Alejandra Q. el 16 oct. 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle. Cheers!

4/10 Mediocre

Emerson, Las Vegas

Viajó con su pareja
Le gustó: Personal y atención, servicios
No le gustó: Limpieza
The room set my asthma off w the overwhelming cleaning products. Smelled like wet dog. When i took a shower gross black bits came up into tub and filled the tub. Im home now and im sick w 100* temperature. I like the hotel but that bed and the sheets are awful. I wont be coming back. Im sick now and it was the chemicals.
Se hospedó 1 noche en octubre de 2023
Respuesta de Alejandra el 14 nov. 2023
Our sincere apologies for the less than expected experience you had during your time with us. We hope to turn it around should you ever give us the opportunity to do so.

10/10 Excelente

Allison

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I enjoyed the area and how walkable it was for many sites, staff was very friendly and accommodating.
Se hospedó 2 noches en octubre de 2023
Respuesta de Alejandra Q. el 7 oct. 2023
Thank you for your review! We hope to have you stay with us on your next trip out to Seattle. Cheers!

8/10 Bueno

Lynette

Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
The housekeeping was severely delayed Waited over two hours for towels. Housekeeping just made beds and took out trash They did not take out dirty glasses or pizza box or replenish bath items. Front desk and concierge were amazing.
Se hospedó 5 noches en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 4 oct. 2023
Thank you for staying with us and for leaving us valuable feedback during your stay with us. I apologize for the issues with housekeeping and will address this with management so that it is fixed. I do however really appreciate the kind words about the front desk and the concierge.

10/10 Excelente

Marleen

Viajó en grupo
Le gustó: Limpieza, personal y atención, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de J Cruz--Director of Rooms el 2 oct. 2023
Thank you for your review! We hope that you stay with us again on your next trip out to Seattle!

10/10 Excelente

kayleen, Vernon

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great happy hour, eclectic styled rooms were beautiful, parking out front was incredibly limited. Tiny hassle to unload.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alejandra Q. el 26 sept. 2023
Thank you for your review! We hope that you stay with us again on your next trip out to Seattle!

10/10 Excelente

Lori

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great all around
The hotel was great and so was the location. The beds were very comfortable and we all got a great night sleep. The staff were wonderful and very accommodating. We will definitely stay here again.
Se hospedó 1 noche en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 22 sept. 2023
Thank you for your review! We hope to have you stay with us again on your next trip out to Seattle!

6/10 Aceptable

Ariane

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 20 sept. 2023
Thank you for your response

10/10 Excelente

Juan

Viajó con su familia y niños pequeños, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great customer service. Made us feel welcomed.
Se hospedó 1 noche en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 20 sept. 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excelente

Jorge

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The only thing i didn't like was the view
Se hospedó 2 noches en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 20 sept. 2023
Thank you for your review. We hope to have you stay with us again, should you decide to revisit Seattle!

10/10 Excelente

Jere, Kennewick

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
75 bucks a night for parking is absurd to me, parked a block over for 23 bucks. Hotel is very nice. It was clean and the staff was super nice. We will stay here again
Se hospedó 1 noche en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 20 sept. 2023
Thank you for your feedback and and appreciate the comments about the hotel as well as the staff.

8/10 Bueno

DAVID

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Overall nice stay
Clean, quite small room. Great location downtown on 4th. Front desk very friendly, but they repeatedly agreed to send housekeeping and did not. I asked for daily but they said they had insufficient staff. Valet was very prompt with car, little waiting.
Se hospedó 3 noches en septiembre de 2023
Respuesta de J Cruz--Director of Rooms el 20 sept. 2023
Thank you for your review. We appreciate the feedback regarding housekeeping and the response you received. We will use this as a teaching moment for our staff.

8/10 Bueno

Elsy

Se hospedó 1 noche en septiembre de 2023
Respuesta de Hotel Monaco Seattle Staff el 10 oct. 2023
Thank you for your review! We hope to have you stay with us on your next trip out to Seattle. Cheers!