We love the house location, kitchen amenities available (the modern appliances are awesome!) and being kid & pet friendly. They have plenty of towels, includung beach towels, which is nice. However, it feels more like your staying in an old lake cabin as far as "cleanliness". Most areas of the home are covered in wood paneling, which is cute, but they are filthy with dust and heavy coating of cobwebs. We were getting ready to go to bed and discovered lots of remnants of the prior guests (TONS of hair, dirt, and makeup smear) on the sheets. Gross!! Guest services responded really quickly and suggested that clean sheets should be available in the closet (they were NOT) :( . I ended up laying our own blankets on top of the bed because we were exhausted, and I washed the sheets ourselves the next day. The box fan available was covered in thick dust and sticky grime, so was unusable. There was one smaller fan available to use, but I'd suggest one for each room be available.. The backyard is cute and again, is pet and child friendly, but there was a ton of trash in the flower beds. I sent photos to the customer service, and they offered to send somebody out to the property. We declined, as we were in the middle of dinner, etc. The last noticable cleanliness issue was seeing several huge hairballs from a long-haired yellow dog rumbling across the living room (our dog is black short-haired).
The hot tub was nice for soaking but most of the jets were not working. But overall nice.