2/10 Terrible
Lizette S.
1 sept. 2025
No le gustó: Limpieza
The floor was dirty in some areas. The trash in some bedrooms were not thrown out. The real issue with my stay was that they had told us that one of the beds was broken and delayed our check in. Upon arrival we soon found out that it was most likely not a broken bed but that someone had urinated on the bed and on the carpet. The smell was so bad that it was making it difficult to stay in the place. Due to the smell of that room, the entire main floor smelled like urine. Their “solution” to resolve the problem at first, was to send someone to spray Febreze. Obviously that didn’t resolve anything. They then had someone clean the carpet and the smell still lingered. We were not able to use the room at all during our stay due to the unpleasant smell of urine. We are upset about the dishonesty and transparency of the situation. They had known about the situation prior to our stay after further discussion with one of the house keepers.
Lizette S.
Se hospedó 2 noches en agosto de 2025