8/10 Bueno
Mike L.
30 may. 2025
Le gustó: Limpieza
Great troubleshooting by property manager
The initial reservation was "flawed", we'll leave it at that. The solution is what I'm focusing on. Contacted the property manager about my concerns. Had a very professional & understanding discussion about our concerns. We hung up to think about solutions. He called me right back w a solution that was WAY more than we had made a reservation for, but we graciously accepted his offer. VERY grateful for the immediate communication from him, the option he presented & that we didn't have to cancel & drive all the way back home. Gave some constructive feedback about the original place we reserved, to hopefully make it better for the next renter & seemed receptive to my suggestions. Overall a positive experience, just an initial speed bump. But would have no reservations booking w this property manager in the future.
Mike L.
Se hospedó 2 noches en mayo de 2025