My husband surprised me with a 3 night getaway at this house- had I been the one searching, I likely would have passed on it based on the negative reviews, but my husband has never made a vacation rental booking and did not check them. I was expecting a dated home, as others have said, but this place just made me mad. I wish I could post pictures. I can handle outdated, but an uncared for, beat up house is another. The kitchen cabinets are original, never updated- grimy and barely hanging on (mind you, this house is probably about 50 years old). The furniture throughout was scuffed, scratched, broken, and worn out with peeling/bubbled up surfaces-with one of the once fancy, upholstered chairs now sitting on the floor with the legs broken off and the chair skirt sitting in a pile around it. The living room furniture is covered in fairly new slipcovers but one glance at the shredded sofa underneath (which is visible from anywhere in the room) I got a bit grossed out thinking about what was under. The master bedroom bed was old and worn out with flat, hard pillows and worn sheets. The deck outside had 4 plastic dining chairs, with one broken, as the only outdoor furniture that we were expected to use to enjoy the view. I could go on and on...
Housekeeping was also a problem. My husband found a pair of men's briefs sitting on a chair next to the hot tub. Clearly, nobody has checked on the hot tub to make sure of it's cleanliness if the underwear went unnoticed so a little bummed about the extra hot tub charge as we obviously did not use it. There was also a broken glass on the shelf with shattered glass all over the shelf and with shards found inside of 2 other glasses; a flower arrangement was on the back deck that had probably been dead for weeks and why it had not been thrown out by housekeeping, I cannot imagine,
In the kitchen there was a sponge, but nothing capable of scrubbing a pot with, so we found 2 pots in the cupboard covered in large amounts of dried-on food which was absolutely disgusting. And, not one dish towel in the house to dry a dish with...
I did complain heartily to Vacasa in Gualala and to their credit, they credited us a night, but nobody should have to complain in order to be treated properly, as this house should not even be on the rental market. I laughed at the sign posted on the wall where you enter which asked guests to please remove their shoes... I mean as if the owners actually cared.
