Una piscina al aire libre, sillones reclinables de piscina

Opiniones sobre Spark by Hilton Savannah Airport

3 out of 5
Spark by Hilton Savannah Airport
15 Jay R Turner Drive, Savannah, GA

Opiniones

7,6

Bueno

Evaluación: 10 - Excelente. 294 de 876 opiniones" "
Evaluación: 8 - Bueno. 280 de 876 opiniones" "
Evaluación: 6 - Aceptable. 145 de 876 opiniones" "
Evaluación: 4 - Mediocre. 100 de 876 opiniones" "
Evaluación: 2 - Terrible. 57 de 876 opiniones" "

7,8/10

Limpieza

8,2/10

Personal y atención

7,4/10

Servicios

7,6/10

Estado de la propiedad e instalaciones

7,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jose Manuel

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Excelent
Se hospedó 1 noche en noviembre de 2023
Respuesta de General Manager el 22 nov. 2023
Dear Jose,Thank you so much for choosing to stay with us at Comfort Inn & Suites Savannah Airport. Our goal is to provide every guest with a wonderful experience, so we're thrilled that was the case for you. We'd love to read more about what made your visit so great. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Eucaris

Le gustó: Limpieza
Se hospedó 1 noche en noviembre de 2023

4/10 Mediocre

Yaxkin

No le gustó: Limpieza, personal y atención
Mal servicio personal
Se hospedó 1 noche en agosto de 2023
Respuesta de General Manager el 5 sept. 2023
Dear Yaxkin, Thank you for bringing this to our attention. We sincerely regret to hear about your experience with our staff. We strive to provide excellent service, and we will address this feedback with our team to ensure improvements. We hope to have another opportunity to serve you better in the future.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Freddy

No le gustó: Personal y atención, estado de la propiedad e instalaciones
N
Se hospedó 3 noches en julio de 2023
Respuesta de General Manager el 28 jul. 2023
Dear Freddy,Thanks for taking a moment to reach out. It's unfortunate if your stay with us fell short of your expectations. Please know that our team welcomes constructive feedback, so we encourage you to share more details on how we could do better. We'll remain focused on providing quality experiences to our guests, and we hope you will consider giving us another chance.Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Monica

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Recomendado
Excelente
Se hospedó 1 noche en diciembre de 2020
Respuesta de Keith el 9 dic. 2020
Thank you for the great comment from your recent stay!

10/10 Excelente

Carmen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Cómodo y en buena ubicación.
Todo en el hotel fue muy placentero, nos quedamos en una habitación de una cama y es muy amplia, bastante limpia, personal muy amable, desayuno calientito y muy cercano a muchas tiendas, outlet y supermercados. Una buena y agradable experiencia.
Respuesta de Ryan Johnson el 23 jul. 2019
Thank you for your most valuable feedback, we appreciate it and will use it to improve our guest experience.

10/10 Excelente

Fresia de Yapur, Bolivia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Excelente ubicacion!
Solo permaneci un dia pero el lugar es muy confortable la persona que me atendio muy amable ,y el servicio al aeropuerto excelente Felicidades!
Respuesta de RJ el 23 jul. 2019
Thank you for your most valuable feedback, we appreciate it and will use it to improve our guest experience.

6/10 Aceptable

Kathleen, Belmont

Le gustó: Limpieza
Se hospedó 1 noche en mayo de 2024

6/10 Aceptable

William

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
Front desk staff seemed aloof during my check in. The elevator floor was filthy. Breakfast options were spartan.
Se hospedó 1 noche en mayo de 2024
Respuesta de General Manager el 9 may. 2024
Dear William,Thank you for being our guest. It's unfortunate that certain aspects of your stay fell short of your expectations. Rest assured, our housekeeping team will address your concern. Should you ever desire other options for breakfast, please know you can always stop by our front desk for local restaurant recommendations. We're grateful for your feedback and hope you'll return for an even better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Avery Jo

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I had a great stay! I really liked how there was an airport shuttle. It made it very easy and convenient. I will stay here again when I’m back in the area. I wish there were more breakfast options besides bagels and muffins. Our room also did not get cleaned while I was there.
Se hospedó 3 noches en abril de 2024
Respuesta de General Manager el 17 abr. 2024
Dear Avery,Thank you for choosing Spark by Hilton Savannah Airport! We're glad our convenient shuttle added to your experience and that your overall stay was pleasant. Rest assured, we will take your suggestions regarding breakfast into consideration for future improvements, and we will speak with our housekeeping team to ensure our high standards of cleanliness are being met. Nevertheless, it was great having you here, and we hope to welcome you back soon.Sincerely,Wendy KirbyGeneral Manager

8/10 Bueno

Brad

Se hospedó 1 noche en abril de 2024

8/10 Bueno

dorothy

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Richard

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The facilities were clean and the staff friendly but the entire floor and especially the room we were in reeked of fresh paint. Our room had painters tape covering both sprinklers in the room (fire safety violation!?). Other than the sketchy elevator that's about it.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 9 abr. 2024
Dear Richard,It was a pleasure having you stay with us during your time in Savannah. We are delighted our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. We'll be sure to share your concerns with our team to ensure any odor issues are dealt with swiftly. Thank you for taking the time to leave a review, and we hope to welcome you back in the future for an improved experience!Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Marcella

Viajó con su familia
No ice bucket or cups in room. Went to the desk for ice bucket and was told none available. One wash cloth, one hand towel and 2 small bath towels. There were 2 of us. One plug on one side of bed none on other side. No coffee maker or microwave. Breakfast was a joke - bagels, yogurt and wrapped muffins. Won’t be back.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 8 abr. 2024
Dear Marcella,Thank you for choosing to stay with us during your recent trip. We're disappointed to learn we fell short of expectations during your visit. Our sincere apologies if your room didn't have everything you needed and for any inconvenience this may have caused you. Also, we're very sorry you didn't enjoy our breakfast offerings. Your comments have been noted and will be discussed with our team. We appreciate your feedback and wish you safe travels ahead.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Lucas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024

10/10 Excelente

Maryorie, Lakeland

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Stefany was very helpful and pleasant to talk to
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 28 mar. 2024
Dear Maryorie,It's wonderful to receive your excellent review of Spark by Hilton Savannah Airport! Stefany will be proud to be commended for her friendly assistance, and we hope you'll come back soon!Sincerely,Wendy KirbyGeneral Manager

6/10 Aceptable

Salvador

Le gustó: Personal y atención
Was going thru repairs alot of doors left opened thru the night
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 9 abr. 2024
Dear Salvador,Thank you for being our guest. The safety and security of our guests is a top priority at our hotel, and rest assured, we'll remain focused on securing our entrances. Should you ever have a concern, please stop by our front desk so we can address any issues. Despite this, we hope you otherwise had a comfortable stay. Your feedback is appreciated, and we hope to see you again.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Tammy

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
They were changing over to a Hilton that day, they were not ready for guests, remolding going on all over the whole hotel. Never should have been open to guests especially for the premium price they were charging! The manager said she would take care of us, but when I went down to check out nothing had been done and she wasn’t there. The manager on duty said she would comp our rooms, which is very nice but still waiting for my cc to be credited.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 6 mar. 2024
Dear Tammy,Thank you for your review. We sincerely regret to learn that you were not satisfied with your experience. While we are making improvements, we never want to inconvenience our current guests, and we apologize for any disappointment in this respect. Please know that when booking through a third-party site, billing inquiries and refunds should be dealt with through them. Nonetheless, your feedback will be shared internally for further consideration. It was a pleasure having you here, and we hope you enjoyed your time in Savannah.Sincerely,Wendy KirbyGeneral Manager

4/10 Mediocre

Rhoda

No le gustó: Limpieza
This hotel was like a war zone! I understand it is being remodeled, but guests should receive a nice discount for the having to deal with the noise, trash, terrible breakfast bar, etc.
Se hospedó 4 noches en febrero de 2024
Respuesta de General Manager el 27 feb. 2024
Dear Rhoda,Thank you for your feedback. We acknowledge the disturbances caused by our current remodeling efforts and are working diligently to minimize any inconvenience. While we strive to maintain our service quality during this period, we understand the impact on your experience. We appreciate your patience and look forward to welcoming you back to a significantly improved environment.Sincerely,Wendy KirbyGeneral Manager

4/10 Mediocre

john

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios, estado de la propiedad e instalaciones
I understand that they were under construction but even that the room didn't have any towels or any toiletries in it there's no microwave the shower made a loud whistle and the staff seemed more intent on making sure the construction workers had rooms but not keeping the cross traffic noise down after hours
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 25 feb. 2024
Dear John,Thank you for sharing your concerns with us. We apologize for the inconvenience you experienced during your visit. Our housekeeping team will ensure that rooms are fully stocked, and our maintenance team will check your shower. Your input is valued and we hope for a chance to deliver a better experience in the future.Sincerely,Wendy KirbyGeneral Manager

8/10 Bueno

Kimberly

Le gustó: Personal y atención
My low scores are based on the property being under renovation.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 23 feb. 2024
Dear Kimberly,Thank you for your recent stay and we appreciate you taking the time to share your valuable comments. We're sorry to hear we fell short of meeting your expectations and for any issues you encountered with our renovations. While we do our utmost to ensure these updates have minimal impact on our guests, we apologize for any inconvenience caused. We're grateful for your feedback, and we hope to have the opportunity to impress you the next time you're in the area.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Russell, Palmetto

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
This property is under a remodel conversion to a Hilton. We were in a room on the first floor where the walls were being sheetrocked and dusty. Our room key only worked sporadically. In the morning we went down to have breakfast and found there was nothing left. Eggs were gone, no fruit - a joke. We went to a Toasted Yolk and spent $41 for breakfast. Parking was limited as the construction crew had closed off areas. Parking lot lights were not working in some areas of the lot. We have a noncancellable reservation at the same hotel for Feb. 18 but we will not stay there. Would be nice to receive a reimbursement as we will be staying at a Holiday Inn at a neighboring location.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 20 feb. 2024
Dear Russell,We appreciate you sharing your thoughts regarding your recent stay at our property. We're very sorry to learn of any unfortunate issues you encountered and that we were unable to meet your expectations. Please accept our apologies for any disturbance you experienced with our temporary renovations and that breakfast was not replenished in a timely manner. We will certainly discuss your feedback internally to address where we need to be doing better. Your comments are essential as we continually strive to provide our guests with a positive experience. Thank you for your valuable input.Sincerely,Wendy KirbyGeneral Manager

6/10 Aceptable

james, GLOUCESTER POINT.

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Desk manager was not very helpful. Acted like it was a chore to get out of his chair and wait on us. Didn't offer up much help without us asking for it first.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 16 feb. 2024
Dear James,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to meet all of your expectations. Please know that this is not typical of the high standards of service that our teammates strive to provide. Your feedback is valuable to us, and we will be sure to share your feedback with the appropriate team members for improvement purposes. Please visit us again for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Kirk

Le gustó: Limpieza, personal y atención
Desk clerk very friendly
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 13 feb. 2024
Dear Kirk,A warm welcome goes a long way at Comfort Inn & Suites Savannah Airport! We are so proud that our front desk clerk was a highlight of your stay, and hopefully, you had a great trip overall. Happy travels, and we look forward to our next opportunity to serve you. Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Michael

Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Erich

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Hortencia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

James

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

8/10 Bueno

gail

Viajó por negocios
Le gustó: Limpieza
No le gustó: Servicios
i do not like the fact that you no longer have stay shuttle and can leave car while on trip this was one of the better amenities you had for people traveling on trips ☹️
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 5 feb. 2024
Dear Gail,Thank you for your review. Based on your rating, it seems you enjoyed your overall experience! That said, please know that we do have a complimentary shuttle to Savannah/Hilton Head Airport. It was a pleasure having you here, and we hope you return soon.Sincerely,Wendy KirbyGeneral Manager

6/10 Aceptable

irma, Hampton

Le gustó: Personal y atención
No le gustó: Servicios
Staff could take better care when cleaning. No dining options are available onsite, however, there are a number of restaurants in the immediate area. Also, some delivery options are available.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 5 feb. 2024
Dear Irma,Thanks so much for your valuable feedback. We apologize for any lapse in cleanliness you experienced, and we'll be sure to notify the appropriate team members. We're glad to hear you were able to take advantage of the many restaurants in the area. It would be great to welcome you back anytime!Sincerely,Wendy KirbyGeneral Manager

8/10 Bueno

Nikki, Savannah

Le gustó: Limpieza, estado de la propiedad e instalaciones
Nice, clean rooms. Convenient shuttle to the airport. The front desk wasn't staffed and we had to wait to be checked in.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 2 feb. 2024
Dear Nikki,Thank you for choosing to stay with us at Comfort Inn & Suites Savannah Airport. Our goal is to provide every guest with pristine accommodations, so we're thrilled that was the case for you. It's also great to read you were able to take advantage of some of our convenient amenities. However, we apologize for any delay you experienced at check-in and for any inconvenience this may have caused you. Hopefully, this didn't detract too much from your overall trip. The pleasure was all ours, and we hope to welcome you back in the future.Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Francisco

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Barbara

Se hospedó 1 noche en enero de 2024

10/10 Excelente

Lynn

Le gustó: Limpieza, personal y atención
No le gustó: Servicios
From the moment I walked in the Front Desk CSR Navada was Excellent! She went above and beyond with her service! I had stayed here before and she was excellent then too (Hospitality is key to a good stay)! Thank You!! Want to give a shout out to Winsom, She was working the breakfast area and came right over and helped the customers & me with making sure we had everything we needed! The only negative I have is the shape of the hotel. It needs renovations to bring it back to life. Do wish the bar had been open. It was closed when I was here last time too.
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 30 ene. 2024
Dear Lynn,Thank you for choosing Comfort Inn & Suites Savannah Airport and for sharing such a lovely review. Navada and Winsom will both be delighted to know they helped make your stay so memorable. We look forward to welcoming you back for another great visit.Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Jerry, Marco Island

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

4/10 Mediocre

NANCY, Mineral Point

Viajó con su pareja
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Close to the airport. Check-in staff were never the most personable or friendly any of the 3 different times we stayed. Bathroom light/fan was in Off position but NEVER shut off. Blow dryers either didn't work or were no longer attached to the wall. Elevator and room floors were dirty.
Respuesta de General Manager el 19 ene. 2024
Dear Nancy,Guest feedback is important to us, so we appreciate you sharing yours. While we are honored to have you as our guest, we are sorry to see we dropped the ball during your visit by not living up to our normal high standards. Please know we work hard every day to provide our guests with spotless accommodations and wonderful service, so your comments will be reviewed internally to ensure positive changes going forward. It's our hope we have the opportunity to show you our true value and caring spirit during another visit.Sincerely,Wendy KirbyGeneral Manager

4/10 Mediocre

NANCY, Mineral Point

Viajó con su pareja
No le gustó: Limpieza, personal y atención
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Bruce

Viajó con su familia
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Veronica

Se hospedó 1 noche en enero de 2024

6/10 Aceptable

NANCY, Mineral Point

Viajó con su pareja
Elevator was dirty. Breakfast was poor w no fruit and small amounts of scrambled eggs and bread for toast. Front desk clerk at check-in was not rude but said two things to us (he asked for my ID and elevator to the left)
Respuesta de General Manager el 15 ene. 2024
Dear Nancy,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about cleanliness and service as well as for any disappointment with breakfast. Should you be in the area again, please consider coming back to see us.Sincerely,Wendy KirbyGeneral Manager

2/10 Terrible

Cyro, Kissimmee

Viajó con su familia, Viajó con mascotas
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The hotel premises were dirty, truly! The carpet has stains all over. The elevator smells really bad. The room's carpet had stains that looked disgusting. The air conditioner was the most dirty, unhealthy and the small, OMG, I can't even describe! The mattres wasn't comfy at all, it felt like I was falling from the bed the whole night, as it was uneven. To be fair, the bathroom looked clean. My family and I couldn't sleep because if the air conditioning smell, we had to turn it off. Never ever again! The worse accomodation ever for the price we paid!
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 13 ene. 2024
Dear Cyro,The issues you raise are important to us. Please accept our apologies for anything less than perfect during your visit. Our team will review your feedback in detail and make any necessary corrections to our accommodations. We'd be grateful for the chance to provide you with more suitable accommodations should you travel back this way again.Sincerely,Wendy KirbyGeneral Manager

8/10 Bueno

Renesmee

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Marissa

Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Martin

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Just avoid this facility in any case ! Very dirty and out dated from loby to their beds ! Ecerywhere filthy! Breakfast minimal with not enough bread and other ingredients !
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 29 dic. 2023
Dear Martin,Thank you for your feedback. We are sorry for any way we failed to meet your expectations. Our team is committed to positive change, so we will reflect upon your notes and use them to ensure that we are meeting our own high hospitality standards. On your next trip to the area, we hope you’ll allow us to welcome you back for a much better experience. Sincerely,Wendy KirbyGeneral Manager

10/10 Excelente

Shawn

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Melissa

Le gustó: Limpieza
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Stephanie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great value!
We wanted a basic hotel that wouldn’t break the bank just for the night before an early morning flight. This fit our needs. The front desk staff were pleasant and efficient with check in and check out ( and we checked out at 4 am!!). Although the property is not new and could use some freshening, it was clean, the bed was comfortable and it was quiet even though it was quite busy. Would do the same again
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 26 dic. 2023
Dear Stephanie,Thank you for taking the time to leave us your review. Our team is delighted you received excellent service and enjoyed our clean, comfortable beds and quiet rooms. It was our pleasure to host you during your recent visit, and we hope to see you again soon.Sincerely,Wendy KirbyGeneral Manager

4/10 Mediocre

CLYDE

Viajó con su familia
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Emily

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Kathleen

Viajó con su familia
Se hospedó 1 noche en diciembre de 2023