The location of this place was great. Very convenient to River Street and Broughton Street shopping. However, problems started right at check in. I agreed to pay for an early check in. When checking in the batteries to the lock were dead (it happens). I waited outside the door for 25 min while my family sat in the car for a maintenance guy to come. He got us in, but the code that was given to me did not work. When I shared that the code given to me was not working, I was just told that it should be working. No apology, eventually I was given a back up. I had to ask them to waive the check in fee, which I would have hoped would have been offered proactively. I sent a message saying a sorry would go a long way, still nothing. To top it off, there were no sheets for the pull out couch, and only one roll of toilet paper. I let the manager know, no response until the message came through saying we hoped you enjoyed your stay. If you just want convenience, and the bare minimum, and no help if anything comes up, this is your place.
