Servicio de la propiedad

Opiniones sobre Fairfield Inn & Suites Savannah Downtown/Historic District

3 out of 5
Fairfield Inn & Suites Savannah Downtown/Historic District
135 Martin Luther King Jr. Boulevard, Savannah, GA

Opiniones

8,4

Muy bueno

Evaluación: 10 - Excelente. 491 de 1000 opiniones" "
Evaluación: 8 - Bueno. 280 de 1000 opiniones" "
Evaluación: 6 - Aceptable. 121 de 1000 opiniones" "
Evaluación: 4 - Mediocre. 71 de 1000 opiniones" "
Evaluación: 2 - Terrible. 37 de 1000 opiniones" "

8,6/10

Limpieza

8,6/10

Personal y atención

8,0/10

Servicios

8,6/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Hugo

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en marzo de 2023
Respuesta de GM el 4 abr. 2023
Dear Hugo, We are thrilled you had a 'perfect ten' stay! Thank you for the review, and please visit us again. Best, Robin Stascheit General Manager

4/10 Mediocre

Gabrio

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios
Me gustó la localización. No me gusto el servicio. Inclusive me cobratan por servicios que no utilicé (Onsite parking).
Se hospedó 4 noches en octubre de 2022
Respuesta de GM el 20 oct. 2022
Dear Gabrio, I am sorry to hear that we let you down and you felt our service was subpar We never want to leave our guests with a poor impression of our Fairfield Inn. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit. Sincerely, Darin Rasmus General Manager

8/10 Bueno

gustavo

Se hospedó 4 noches en junio de 2022

10/10 Excelente

Gabriel

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Excelente servicio
Se hospedó 2 noches en diciembre de 2021

8/10 Bueno

Ezra

Se hospedó 1 noche en julio de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Comprensible la.situacion del Covid para todos y esto hace que el desayunontenga condiciones especiales pero podia haber sido mas surtido bajo los mismos cuidados
Se hospedó 2 noches en abril de 2021

8/10 Bueno

ELISA

Viajó con su familia
Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Todo ok..solo q el baño no estaba limpio pero en general bien. El desayuno super y el personal muy agradable
Se hospedó 1 noche en diciembre de 2019

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2019

10/10 Excelente

Tina

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The entire staff was polite and helpful. Great food options were suggested.
Se hospedó 4 noches en mayo de 2024
Respuesta de GM el 20 may. 2024
Dear Tina, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our accommodations and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Robin Stascheit, GM

10/10 Excelente

Darlene

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good location, staff was great!
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 9 may. 2024
Dear Darlene, Our location has impressed many travelers, so I am glad you found it exceptional. Our staff works hard to keep the hotel looking great and running smoothly so our location can take center stage. We appreciate you staying and recommending our hotel. Please come see us again soon! Best, Robin Stascheit, GM

10/10 Excelente

Richard F

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The staff was very friendly and helpful and the rooms were clean. The bathrooms were obviously recently updated and lovely. Enjoyed having full size towels!
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 7 may. 2024
Dear Richard F, It is fantastic to hear that your stay was enjoyable! We thank you for your compliments regarding our clean, updated rooms, and, more importantly, our staff. Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to write, and we hope to have you here again. Best, Robin Stascheit, GM

8/10 Bueno

Rigo

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
love it
Se hospedó 1 noche en mayo de 2024
Respuesta de GM el 6 may. 2024
Dear Rigo, Thank you for sharing your high opinion of our property with other potential travelers. We enjoyed hosting you and hope you find a reason to return to the area soon. Best, Robin Stascheit, GM

6/10 Aceptable

kim

Viajó con su familia
It was fine for what it was, but it definitely wasnt worth what I paid, i absolutely did not like the fact that they charged me for parking when i parked my car myself at the parking lot across the street from the hotel and did not use valet and had to pay to get out, so why am i being charged for parking? Thats ridiculous will never stay there again just for that alone!
Se hospedó 2 noches en mayo de 2024
Respuesta de GM el 6 may. 2024
Dear kim, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Historic District, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. We are glad to offer our guests one option without worrying about city limitations or towing. Thank you for taking the time to write, and we hope you will reconsider your return. Sincerely, Robin Stascheit, GM

8/10 Bueno

Rosalie, Onsted

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great location. Walking distance to attractions, eateries and bars. Property was clean and AC worked great. Housekeeping worked late into the afternoon and did a good job. Asked for more coffee to be brought up to my room at the front desk, but they did not deliver, had to track down a housekeeper on the floor. Same thing for a garbage can for my room. Breakfast was pretty good, and the morning staff was great. Outside courtyard was nice. Valet staff was very good. Would stay at this property again.
Se hospedó 4 noches en abril de 2024
Respuesta de GM el 2 may. 2024
Dear Rosalie, It is wonderful to hear you had a great stay at our hotel. We appreciate your taking the time to share all your feedback, including recommendations for improvement. On behalf of the entire staff, thank you for choosing our hotel, and please come see us again in the future. Sincerely, Robin Stascheit, GM

10/10 Excelente

Linda

Viajó en grupo
When I booked I swore it said free parking.
Se hospedó 1 noche en abril de 2024
Respuesta de GM el 1 may. 2024
Dear Linda, It is fantastic that you had a five-star experience with us despite our parking fee. In the Savannah area, parking is at a premium. We are glad to offer our guests one option without worrying about city limitations or towing. We appreciate your feedback and hope to see you again! Best, Robin Stascheit, GM

4/10 Mediocre

Arbey

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 5 noches en abril de 2024
Respuesta de GM el 1 may. 2024
Dear Arbey, We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and I'm at your service should you like to discuss this in more detail. Thank you for staying with us. Sincerely, Robin Stascheit, GM

10/10 Excelente

Omar G

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
the staff is very friendly and extremely helpful. Additionally, the property has been recently updated/upgraded. Highly recommend it!
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 29 abr. 2024
Dear Omar G, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments regarding our accommodations and, more importantly, our staff. Each member of our team strives daily to provide positive guest experiences. Thank you for taking the time to share your review. Best, Robin Stascheit, GM

2/10 Terrible

Angela

They were actually not open. I called the property an hour before check in to be told they have been closed since mid February. They attempted to make it right by booking us into the Best Western for free. That hotel was just gross. Homeless people walking around outside our door. We ended up leaving and paying for an entirely different hotel. Did not feel safe there.
Se hospedó 2 noches en abril de 2024
Respuesta de GM el 4 abr. 2024
Dear Angela, We sincerely regret your experience; we never intend to relocate any guests. I'm sorry we disappointed you and I'm sure that was frustrating after a long day of travel. It was our pleasure to cover the cost of your first night at another hotel for the inconvenience we caused you. I appreciate you taking the time to share your review, and we hope you might consider a return in the future. Sincerely, Robin Stascheit, GM

10/10 Excelente

Jeremy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely wonderful property, New and caring staff
Respuesta de GM el 6 mar. 2024
Dear Jeremy, I know I am biased, but I feel we have the finest staff in Savannah. Thank you for taking time out of your day to rate your experience and compliment the team here. We enjoyed hosting you and hope to welcome you back soon. Best, Robin Stascheit, GM

10/10 Excelente

Scott

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cliff at the front desk was very accommodating and the valet when we arrived and left were very helpful, definitely would recommend and will stay again!!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 17 feb. 2024
Dear Scott, It’s splendid to hear that you had a great stay. We're delighted our team members elevated your experience with their top-notch service. Your appreciation is greatly valued. Thank you, and we look forward to welcoming you back in the future for another wonderful experience. Best, Robin Stascheit, GM

8/10 Bueno

Terra

Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Noah

Viajó por negocios
Le gustó: Limpieza
Business Trip
No trash can the room Could not connect Netflix No provision of alternative parking No alternative meat for non pork eaters Bedding clean and comfortable
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 10 feb. 2024
Dear Noah, Thank you for staying with us and we appreciate your feedback. We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon. Sincerely, Robin Stascheit, GM

10/10 Excelente

Rob

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en febrero de 2024

8/10 Bueno

Lynne

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Quite good. Staff friendly and helpful. Room very nice, comfortable beds.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 5 feb. 2024
Dear Lynne, Thank you for your compliments and for choosing our Fairfield Inn & Suites. It is rewarding to hear that our friendly staff and comfortable accommodations made for an excellent trip. We appreciate your feedback and hope to welcome you again soon. Best, Robin Stascheit GM

10/10 Excelente

Jessica

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check-in was a pleasure due to the front desk clerk, Sarah. She was pleasant, helpful, and professional!
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 3 feb. 2024
Dear Jessica, Thank you for your review; I am delighted to hear of the exceptional service you received and look forward to sharing your praise! It was a pleasure to host you; we hope you will visit us again soon. Best, Robin Stascheit GM

10/10 Excelente

Brenda

Le gustó: Limpieza, personal y atención
Did not like construction workers all over.
Se hospedó 1 noche en febrero de 2024
Respuesta de GM el 2 feb. 2024
Dear Brenda, Thank you for sharing the awesome rating of your overall experience. We enjoyed hosting you and hope you might visit us again soon. Best, Robin Stascheit, GM

4/10 Mediocre

AnaMaria

Le gustó: Personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
The room did not have warm water. Cold or got no medium term. It was too late to switch rooms They gabe us a new toom next day
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 1 feb. 2024
Dear AnaMaria, I am sorry to hear that your stay did not start off well due to a maintenance issue that we were unable to address quickly enough. I want you to know that we value your business and feedback, and we can assure you that your experience is not typical of our standards. We would appreciate it if you would consider returning in the future, as we are confident that we can provide you with a better experience. Sincerely, Robin Stascheit, GM

4/10 Mediocre

Cliente verificado

Viajó con su familia
Se hospedó 2 noches en enero de 2024
Respuesta de GM el 18 ene. 2024
Dear Anonymous, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Robin Stascheit, GM

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 1 feb. 2024
Dear Karen, We humbly thank you for staying with us and for recommending our hotel. We look forward to your next visit. Best, Robin Stascheit, GM

8/10 Bueno

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Misty

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Girls trip
Amazing staff and location. Great for a girls getaway.
Se hospedó 3 noches en enero de 2024
Respuesta de GM el 12 ene. 2024
Dear Misty, I am glad that your 'girls trip' was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Savannah area we will be your first choice for lodging. Best, Robin Stascheit, GM

8/10 Bueno

Meribeth

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We were very unhappy that we booked with you and it was 139 per night. When we checked out it was 200. It was a beautiful facility but we will never book again
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 11 ene. 2024
Dear Meribeth, Thank you for being our guest and sharing a review. Our quoted rates don't include taxes, parking, and any additional charges accrued during your stay with us. I apologize for any confusion and hope you reconsider a future return trip. Sincerely, Robin Stascheit, GM

10/10 Excelente

Midalis

Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Tracy

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en enero de 2024
Respuesta de GM el 10 ene. 2024
Dear Tracy, We love to see five stars on our review ratings! Thank you so much for taking the time to let us know that you had an exceptional experience. We enjoyed hosting you and hope you find a reason to visit again soon. Best, Robin Stascheit, GM

10/10 Excelente

M

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great stay at this Fairfield Inn. Very convenient location for walking around downtown Savannah. My room was very comfortable and modern. The staff was very attentive, especially the concierge Cate who provided many good suggestions for activities/dining.
Se hospedó 1 noche en enero de 2024
Respuesta de GM el 10 ene. 2024
Dear M, It was our pleasure to host you, and your kind review humbles us. Thank you so much for choosing to spend your time in Savannah at our Fairfield Inn & Suites. We are ready and waiting to welcome you back anytime you return to the area. Best, Robin Stascheit, GM

10/10 Excelente

Wanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en enero de 2024

4/10 Mediocre

Kellie

Se hospedó 1 noche en enero de 2024
Respuesta de GM el 28 ene. 2024
Dear Kellie,We aim to impress you, so I sincerely regret that you did not enjoy your stay. I value your feedback, and we hope to serve you better in the future. Thank you for staying with us.Sincerely,Robin StascheitGeneral Manager

8/10 Bueno

George

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Tyler

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Location was great for Savannah. 5 minutes walk to restaurants and bars. 10 minutes to the river. Parking is expensive @ $35/night for valet... Our first valet person didn't know how to put a stickshift in reverse. Our second valet person couldn't drive a manual gearbox at all so I had to go get the car myself. Also, the breakfast leaves plenty to be desired. It was okay for the price but I wouldn't write home to mom about it.
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 9 ene. 2024
Dear Tyler, Our convenient location is a major benefit that separates us from our competitors. Thank you so much for being our guest and taking the time to let us know that, while there were some hiccups along the way, you had a great stay overall. We appreciate your review and hope to host you again should you return to the area. Best, Robin Stascheit, GM

10/10 Excelente

Nathanial

Viajó con su familia y niños pequeños
Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Staff and location were amazing!
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 9 ene. 2024
Dear Nathanial,Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our amazing staff and location were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future.Best,Robin StascheitGeneral Manager

10/10 Excelente

Sherry

Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Wilbert J, Atlanta

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en diciembre de 2023

8/10 Bueno

Nidia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was fantastic! One of the best breakfast I've seen with plenty of food and different options. Location super convenient to go walking distance to the trolleys, stores,restaurants and bars on the historic district. I just think the valet park
Se hospedó 2 noches en diciembre de 2023
Respuesta de GM el 30 dic. 2023
Dear Nidia,We appreciate you sharing your kind recommendation. It's great that you enjoyed our breakfast, location, and service. Thank you for taking the time to review our hotel. Your words serve as an encouragement to our associates who strive to provide a pleasant stay.Best,Robin StascheitGeneral Manager

10/10 Excelente

Dianalin

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was walking distance to River Walk. We arrived late at night and we had trouble finding the hotel. We called the hotel to ask for directions. Luckily we were parked at a Chevron gas station located right next to the hotel. Sarah, the hotel front desk receptionist, walked over to the gas station and instructed us how to get to the front door of the hotel. She went above and beyond and we were so appreciative for helping us. We really enjoyed our stay in Savannah.
Respuesta de GM el 28 dic. 2023
Dear Dianalin, I am glad to hear that your stay was enhanced by our wonderful staff and the friendly service they provide. Thank you for your feedback and your patronage. We hope that every time your travels bring you to the Savannah area we will be your first choice for lodging. Best, Robin Stascheit, GM

10/10 Excelente

Kimberly A.

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and helpful staff, right near all the shopping and riverfront!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 27 dic. 2023
Dear Kimberly A., We are thrilled to learn you had a lovely weekend and enjoyed our top-notch customer service and fun location. We appreciate you sharing your kind review with us and other travelers. Please revisit us soon. Best, Robin Stascheit, GM

2/10 Terrible

Jun, Frederick

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
We were misled by the nice pictures of the hotel without realizing the unsafe surroundings. My wife and daughter got so cared, so I had to drive them away immediately without checking-in. As the booking is non-cancellable, we could not get a waiver even after Expedia’s reaching out to the hotel. Most importantly, it totally screwed up our plan for enjoying a peaceful pleasant Christmas Eve in my dream vacation place in Georgia!!!
Se hospedó 1 noche en diciembre de 2023
Respuesta de GM el 27 dic. 2023
Dear Jun, Guest safety is our top priority. We live and work in this area and overall find it to be very safe. I'm very sorry that you were not comfortable in our neighborhood and chose not to stay. Thank you for taking the time to review your experience. Sincerely, Robin Stascheit, GM

8/10 Bueno

Roger, Knightdale

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

matt

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Bryant

Se hospedó 1 noche en diciembre de 2023

8/10 Bueno

Larry

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023