Chalets en Sautens

"Muy acojedor, Elegante. El SPA MAGNIFICO sauna con vista a mas montañas Restaurante maravilloso. El personal muy amable. Las bicicletas de montaña excelentes. El mejor resort que jamas he visitado"

"The hotel has a lot of potential. It’s well located in the city center, within walking distance of major cable car stations, with modern and cozy interior design and nice breakfast. However, for a 4-star hotel, we expected a much smoother and more reliable experience. Even before arrival, communication was stressful, I was asked to prepay parking and city tax via a link that didn’t work, which took nearly an hour to sort out. On arrival, we were told the main parking was full and sent to a second lot with the wrong address. When we eventually found it, the key card provided was expired. Calls to the hotel went unanswered, and by the time we returned, reception was closed (before the deadline), leaving us to park on the street. The room was clean and nicely decorated but very small for two people. The bathroom door hit the bed and could not be opened fully. The next morning at 07:44, housekeeping opened our door unannounced, a serious breach of privacy that woke us in shock. Staff apologised, waived one night of parking, and offered a free drink each at the hotel bar, which felt inadequate considering the level of inconvenience. Only after expressing our disappointment further were we given a room upgrade. A 4-star hotel should provide better communication (external and internal), guest support, and respect for privacy. With improvements in management and customer care, the hotel could truly live up to its potential, but our stay left us mostly frustrated than relaxed. "

"Great place, beautiful town, apartments extremely clean and convenient."

"## Review of the hotel in Austria I stayed at this hotel during my mountain vacation in Austria and had mixed impressions. ### Positive aspects: - *Rooms*: The rooms were big and comfortable. - *Spa*: The spa was super nice and a highlight of the stay. - *Outdoors*: The outside of the hotel was beautiful, surrounded by mountain scenery ideal for a mountain vacation. - *Location*: The hotel's location was perfect for enjoying activities in the mountains. - *Breakfast*: The breakfast was great. - *Server*: The server Mehrez was the best of the best. He was so friendly and super attentive with us. ### Negative aspects: - *Bistro lunch menu*: The lunch menu at the Bistro was bad. The soup and sandwich were like nothing. ## Overall rating Considering the positive and negative aspects, I think the hotel offers a good experience overall, with highlights like the spa, rooms, and breakfast, but with a limited or poor offering on the Bistro's lunch menu. "

"Me gustó sus acabados en madera"

"Dos personas que son los encargados echaron a perder todo el trabajo y amabilidad de los demás trabajadores. "

"Excelente "