6/10 Aceptable
Kayla E.
2 jun. 2025
Le gustó: Limpieza
Communication needs work
We got there at 8 pm. We were unable to get in our cabin due to the door being locked and the codes not working. We waited until 10:30 pm before anyone made it out to let us in. The guy who let us in, was kind. However the lady who was talking to us on the phone said to call her back if he didn’t make it within 10-15 minutes. We waited 30 minutes, then tried to reach out. She then blocked my number and we were just stuck waiting an additional hour before their maintenance guy made it. We were weren’t blowing her phone up at all, we were told “maybe she’s with her family”. We felt like we “inconvenienced” her even though we only called her once. Again, the maintenance guy was nice. The low rating is due to us being blocked and not knowing what was going on. Everything else was great.
Kayla E.
Se hospedó 2 noches en mayo de 2025