Se sirven desayunos, almuerzos y cenas; cocina fusión

Opiniones sobre The Insignia Hotel, Sarnia, a Tribute Portfolio Hotel

3.5 out of 5

Opiniones

9,2

Magnífico

Evaluación: 10 - Excelente. 218 de 299 opiniones" "
Evaluación: 8 - Bueno. 57 de 299 opiniones" "
Evaluación: 6 - Aceptable. 14 de 299 opiniones" "
Evaluación: 4 - Mediocre. 5 de 299 opiniones" "
Evaluación: 2 - Terrible. 5 de 299 opiniones" "

9,8/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,6/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Lance

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios
No le gustó: Estado de la propiedad e instalaciones
There were water stains on the ceiling. Room was comfortable, but very small for what you pay. Blackout blind does not cover all of the window.. makes it pointless. Supplied coffee, water bottles and bathroom extras were nice. Bed was very comfortable. Location was great - walking around to restaurants/bars/waterfront.
Se hospedó 2 noches en mayo de 2024
Respuesta de Imelda el 22 may. 2024
Thank you for taking the time to share your thoughts on your stay with us. Your feedback is incredibly valuable, and we will ensure it is shared with our leadership team. This will enable us to explore ways to enhance our service and better cater to your needs in the future. We hope to welcome you again soon.

10/10 Excelente

Janice

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en mayo de 2024
Respuesta de Imelda el 22 may. 2024
Thank you for sharing your thoughts with us regarding your stay. We eagerly anticipate the opportunity to welcome you back to Sarnia whenever your travels bring you this way again.

10/10 Excelente

Ennette, Sarnia

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Had a great time at this local hotel. Room was clean and big. The restaurant had amazing food! Will stay here again.
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 20 may. 2024
Hi Ennette, We appreciate you taking the time to share your feedback with us. We're delighted to learn that you found the room spacious and the food delightful. We eagerly await your next visit.

10/10 Excelente

Grace

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We had a great stay at this hotel! My only complaint would be limited parking but the hotel itself was amazing! Great service, great drinks, and walkable distance to bars/clubs. Plan to return to this hotel in the future.
Se hospedó 1 noche en abril de 2024
Respuesta de Imelda el 20 may. 2024
We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you had a great time staying with us. We look forward to welcoming you again when your travels bring you back to Sarnia.

10/10 Excelente

Shannon

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Imelda el 22 may. 2024
We appreciate you taking the time out to let us know of your thoughts during your stay with us. We look forward to welcoming you again when your travels take you back to Sarnia.

10/10 Excelente

Samantha, LaSalle

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel, very clean. Wonderful pool and hot tub area
Se hospedó 1 noche en abril de 2024
Respuesta de Imelda el 20 may. 2024
Hello Samantha, We appreciate you taking the time to share your feedback with us. It's wonderful to hear that you had a great time using the pool and hot tub. We eagerly anticipate your next visit

10/10 Excelente

Ranjit

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Best
Se hospedó 1 noche en abril de 2024
Respuesta de Imelda el 12 abr. 2024
Dear Ranjit, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Superior hotel with a excellent staff eager to please and provide superior customer service. Warm inviting atmosphere with lovely furnishings, great toiletries and delicious coffee in the rooms all clean and lovely. Great location!
Se hospedó 4 noches en marzo de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Karen. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.

10/10 Excelente

Olivia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I have stayed here many times, it’s my go-to when I’m in the area. Fantastic pool & fitness centre, nice restaurant & bar, rooms are spacious & comfy & very clean. The staff are very friendly & helpful. An all-around great stay!
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Olivia. We are delighted to know that you had a great stay. We look forward to welcoming you back again soon.

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Was a beautiful hotel would definitely stay there again
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Amanda.We look forward to welcoming you back again soon.

10/10 Excelente

Rakesh

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The property was very clean and the room and facilities were very nice. Restaurant has nice staff and really good food
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Carla. We are delighted to know that you found our facilities clean and nice. We look forward to welcoming you back again soon.

10/10 Excelente

Graham

Le gustó: Limpieza
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 12 abr. 2024
Dear Graham, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excelente

Lori

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 12 abr. 2024
Hello Lori,Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excelente

Tadeusz, Beaumont

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good and clean
Se hospedó 1 noche en marzo de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Tadeusz. We are happy to know that you enjoyed your stay with us and we look forward to welcoming you back again.

10/10 Excelente

Jenaia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful hotel downtown Sarnia. We were able to check in early and really enjoy our time here. Unfortunately the pool was closed for maintenance.
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 2 abr. 2024
Thank you for your valuable feedback, Jenaia. We look forward to welcoming you back again.

10/10 Excelente

THOMAS

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We were here for our 50th anniversary. The room and services were fantastic. They treated us like royalty. We stayed at this hotel under a different name 50 years ago. Thank you for making this day special.😘
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 22 feb. 2024
Hello Thomas, Thank you for taking the time out to share your feedback with us. We are happy that you made us a part of your anniversary. We look forward to having you again with us.

10/10 Excelente

Keli

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 12 abr. 2024
Hello Keli, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excelente

frank

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice pool and hot tub staff were great will go back any time
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 22 feb. 2024
Hello Frank, Thank you for taking the time out to share your feedback with us. We look forward to having you again in one of your future visits to Sarnia.

10/10 Excelente

Steve

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de Imelda el 12 abr. 2024
Hello Steve, Thank you for sharing your feedback with us. It was our pleasure having you. We look forward to welcoming you back during one of your trips back to Sarnia.

10/10 Excelente

Kevin M

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very friendly staff and beautiful facilities. One of the nicest hotels that we have stayed in.
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 22 feb. 2024
Hello Kevin, Thank you for taking the time out to share your feedback with us. We look forward to having you with us during your next visit to Sarnia.

10/10 Excelente

Brian

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Will return
Beautiful experience. Hotel was very unique and historic with updated amenities. Could not be any more pleased with experience. Very, very clean and friendly. We stopped here on route to another destination but I would return as this being our destination.
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 22 feb. 2024
Dear Brian, Thank you for taking the time out to share your feedback with us. We look forward to having you again during one of your travels to Sarnia.

8/10 Bueno

jose, Leduc

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very poor breakfast for the price
Se hospedó 1 noche en febrero de 2024
Respuesta de Imelda el 22 feb. 2024
Dear Jose, We appreciate you sending us feedback during your stay with us. Rest assured we will look into how we can improve our offerings and we hope to see you again.

10/10 Excelente

Ashley

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2024

2/10 Terrible

Cara

Se hospedó 1 noche en enero de 2024
Respuesta de Imelda el 12 abr. 2024
Dear Cara, Thank you for sharing your feedback with us. It was our pleasure having you. It seems that you didn't have a good experience with us based on your rating. We hope to be able to serve you better the next time your travels bring you back to Sarnia.

10/10 Excelente

Lynn

Viajó con su pareja
The room was clean and quiet. The bed was very comfortable to sleep in. The location made it super easy to explore on foot Sarnia’s downtown core and enjoy the view of the waterfront.
Se hospedó 1 noche en enero de 2024
Respuesta de Imelda el 27 ene. 2024
Hello Lynn, Thank you for sharing your experience with us. We are happy to know that you had a great stay. We look forward to having you again during your visit in Sarnia.

10/10 Excelente

Steven, Lucan

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2024
Respuesta de Imelda el 27 ene. 2024
Hello Steven,Thank you for sharing your feedback with us through the guest satisfaction form. It was our pleasure having you. We hope to see you in one of your future stays in Sarnia.

10/10 Excelente

Sébastien

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great place to stay with your dog at Sarnia!
Se hospedó 1 noche en enero de 2024
Respuesta de Imelda el 24 ene. 2024
Thank you for sharing your experience with us. We look forward to welcoming you again during your next visit here in Sarnia.

10/10 Excelente

Scott

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 2 feb. 2024
Hello Scott, Thank you for rating us 5/5. We are happy to know that you enjoyed your stay with us and we look forward to having you again during one of your trips back to Sarnia.

8/10 Bueno

Nicolas, Bangkok

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 2 feb. 2024
Dear Nicolas, Thank you for rating us 4 out of 5. Your feedback is valuable to us and we look forward to having you again during your trip back to Sarnia.

6/10 Aceptable

Heather

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 27 ene. 2024
Hello Heather, Thank you for taking the time out to share your experience with us. We are happy to know you had a good stay. We look forward to having you again.

8/10 Bueno

Mary

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Imelda el 2 feb. 2024
Hello Mary, Thank you for taking the time out to share your feedback with us. We look forward to welcoming you again soon during one of your trips back to Sarnia.

8/10 Bueno

Sarah

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 2 feb. 2024
Hello Sarah, Thank you for sharing your feedback with us. Your thoughts are important to us. We hope to see you again on your next visit to Sarnia.

8/10 Bueno

Ian

Le gustó: Limpieza, personal y atención
Hotel rooms were very nice. The walls a little thin could hear someone else’s shower pipes like it was in our room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 27 ene. 2024
Dear Ian, Thank you for your feedback. We appreciate that you have shared your experience with us and we look forward to having you again on your next visit to Sarnia.

10/10 Excelente

John

Viajó con su pareja, Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Imelda el 27 ene. 2024
Hello John,Thank you for sharing your feedback with us. It was our pleasure to have you and we look forward to your next stay.

6/10 Aceptable

Maisha

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 2 noches en noviembre de 2023
Respuesta de Jonathan el 1 dic. 2023
Hello Maisha,We truly value your feedback and are delighted to hear you enjoyed your stay with us. We hope to see you again with us in the future.

10/10 Excelente

WILLIAM

Se hospedó 2 noches en noviembre de 2023
Respuesta de Imelda el 27 ene. 2024
Hello William, Thank you for sharing your feedback with us. We are happy to know you had a good stay and we look forward to having you with us again.

10/10 Excelente

jayne

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jonathan el 15 nov. 2023
Hi Jayne, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Amanda

Viajó en grupo
Se hospedó 1 noche en noviembre de 2023
Respuesta de Jonathan el 15 nov. 2023
Hello Amanda,We truly appreciate the feedback regarding your stay and are sad to hear it wasn't a positive experience.We take feedback seriously and wonder if there was anything we could have done better during your stay.

8/10 Bueno

GLEN

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en noviembre de 2023
Respuesta de Jonathan el 15 nov. 2023
Hi Glen, On behalf of the entire hotel team, I want to thank you for sharing your experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered as well as improving our services to better serve you. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

Paul

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Rob service was not up to par. The food was just OK.
Se hospedó 3 noches en octubre de 2023
Respuesta de Imelda el 12 nov. 2023
Thank you for sharing your feedback with us and it has been duly noted. We shall continue to work on improving our services to better serve important guests like you. We hope to welcome you back again soon.

10/10 Excelente

Markus

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel was modern and clean! Staff was amazing!
Se hospedó 1 noche en noviembre de 2023
Respuesta de Tammy el 4 nov. 2023
Thank you so much for sharing your experience about our stay with us. We hope to welcome you back again.

10/10 Excelente

Khrista

Se hospedó 1 noche en octubre de 2023
Respuesta de Jonathan el 20 nov. 2023
Good Evening Khrista,Thank you so much for providing feedback on your most recent stay. We truly love hearing amazing feedback from our guests.

4/10 Mediocre

Peyman

Le gustó: Limpieza, personal y atención
Completely overprice hotel with small rooms and charge you separately for a very basic breakfast
Se hospedó 4 noches en octubre de 2023
Respuesta de Imelda el 27 oct. 2023
Dear Peyman, Thank you for sharing valuable feedback to us, and with this, we are saddened to know that your stay has not be as convenient and comfortable as it should have been. We sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in what we can provide. We hope you choose to stay with us again, whenever your travels bring you back to the area.

10/10 Excelente

Heather

Se hospedó 1 noche en octubre de 2023
Respuesta de Insignia el 1 nov. 2023
Thank you for your kind review!

10/10 Excelente

jose, Leduc

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very clean rooms, excellent bed.
Se hospedó 4 noches en octubre de 2023
Respuesta de Imelda el 27 oct. 2023
Hello Jose, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

MICHEL

Se hospedó 1 noche en octubre de 2023
Respuesta de Tammy el 3 nov. 2023
Thank you for sharing your feedback with us! We hope to welcome you again soon.

10/10 Excelente

Pearl M

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful hotel, perfectly located, loved the pool!
Se hospedó 2 noches en octubre de 2023
Respuesta de Imelda el 27 oct. 2023
Hello Pearl M, On behalf of the entire hotel team, I want to thank you for sharing your experience with us during your stay here at the hotel. It was a pleasure having you.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the rest of the team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excelente

PETER

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Insignia el 1 nov. 2023
Thank you for your kind review!

6/10 Aceptable

Steve

Se hospedó 1 noche en octubre de 2023
Respuesta de Insignia el 1 nov. 2023
Dear Steve, We apologize for your poor experience with us. Please let us know how we can improve for your next stay with us. Thank you

10/10 Excelente

Michele

Se hospedó 1 noche en octubre de 2023
Respuesta de Insignia el 1 nov. 2023
Thank you for your kind review!