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Opiniones sobre Tropical Gardens

3.5 out of 5
Tropical Gardens
Centro Comercial El Pueblito, Urbanizacion Las Palmas, Sardinal, Guanacaste

Opiniones

7,8

Bueno

Evaluación: 10 - Excelente. 19 de 48 opiniones" "
Evaluación: 8 - Bueno. 13 de 48 opiniones" "
Evaluación: 6 - Aceptable. 10 de 48 opiniones" "
Evaluación: 4 - Mediocre. 3 de 48 opiniones" "
Evaluación: 2 - Terrible. 3 de 48 opiniones" "

8,2/10

Limpieza

7,2/10

Personal y atención

8,8/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

8,8/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Buen lugar para trasladarse a diferentes playas. Cerca del centro del Coco.
Se hospedó 3 noches en diciembre de 2020

8/10 Bueno

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
El lugar es muy bonito y cómodo, además tiene una vista increíble. El único detalle malo a destacar es la pintura roja de la pared que no es tan bonita.
Se hospedó 1 noche en marzo de 2020

10/10 Excelente

Sonia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
En la estadia, nos fue bien, es un ñugar muy seguro, tranquilo y bonito.
Se hospedó 4 noches en marzo de 2020

10/10 Excelente

Mario

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nos encantó
Precioso lugar ubicación excelente y la atención de lo mejor. Sin duda es un lugar para regresar gustosos
Se hospedó 1 noche en julio de 2019

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Muy buen lugar. Recomendable. Todo impecable. Excelente relacion precio calidad
Se hospedó 4 noches en junio de 2019
Respuesta de Sebastian el 25 jun. 2019
Gracias por escogernos!

10/10 Excelente

Cesar

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en mayo de 2019
Respuesta de Sebastian el 27 jun. 2019
Gracias por su visita!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en marzo de 2019
Respuesta de Any - Reservations el 11 may. 2019
Thanks

10/10 Excelente

Hilda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Vistas hermosas
Es la segunda vez que me hospedo ahí y la verdad cada vez me gusta más , el personal es muy amable las habitaciones limpias y con excelente ubicación en un alto donde puedes ver el mar , me siento muy segura ahí el lugar es silencioso y por estar cerrado y con vigilancia no existe peligro para los vehículos volvería otra vez !!
Se hospedó 4 noches en diciembre de 2018
Respuesta de GRM (Anisley) el 5 ene. 2019
Muchas gracias por tomar unos minutos de su tiempo para comentar sobre su estadía. Nos complace saber que disfrutó, durante su estancia esperamos regrese muy pronto.

8/10 Bueno

MAICOL

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en junio de 2017

6/10 Aceptable

Kattia Fernande, San Jose, Costa Rica

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Fue de inicio amargo y de salida dulce.
De inicio tuvimos la mala suerte de tratar con una persona con cero trato al cliente.. de trato grosero quien no reviso el correo para darnos la habitacion pedida de acuerdo al pago y las especificaciones( 1 er dia) El 2do dia el resto del personal se comporto a la altura como se debe , con mucha amabilidad y cortesia. Voveriamos siempre y cuando no seamos atendidos por dicha persona. Las instalaciones muy bonitas... Esto es una critica constructiva ...
Respuesta de Reservations el 22 may. 2017
Realmente apreciamos que se tomara el tiempo para compartir su experiencia en Tropical Gardens, Nuestro primer objetivo es asegurarle la comodidad y el servicio, nos complace saber que usted fue capaz de disfrutar de las instalaciones

10/10 Excelente

Charles

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Buenas habitaciones, debe mejorar serv. recepcion
Las condiciones de la habitación muy bien, pero el servicio de recepción debe mejorar esperamos más de una hora para que nos asignaran la habitación
Pedimos disculpas por no haber excedido sus expectativas en cada aspecto de su estancia aquí con nosotros. Por favor, tenga la seguridad de que sus comentarios han sido compartidos con los departamentos pertinentes para ser abordados y, en la medida de lo posible, mejorados. Como profesionales de la industria de servicios sabemos que la retroalimentación de nuestros clientes es muy valiosa, y la clave para permitir la mejora constante con el fin de alcanzar un alto nivel de calidad en los servicios.

10/10 Excelente

Kristina Lee

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We loved our stay at Coco Sunset hill and literally cannot wait to go back. I would suggest arriving during business hours as it was rather challenging to locate in the dark but aside from that everything was excellent.
Se hospedó 5 noches en marzo de 2024

8/10 Bueno

Joan

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Bring sharp knives. Mgmt was very responsive when we needed help. Our unit was in need of updating.
Se hospedó 14 noches en enero de 2024

10/10 Excelente

Steve

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
It's a great place to spend some time there. Consider 6 swimming pools for a small complex, located in the Las Palmas area a Playa Del Coco. Our unit was on the third floor, with a beautiful view.
Se hospedó 7 noches en enero de 2024

6/10 Aceptable

Evgeniy

Viajó con su familia
I cannot rate "cleanliness", because cleaning is my responsibility. Otherwise: - I have no basis for comparison and guess you get what you paid for in the expensive Costa Rica. The suite we stayed in was not very comfortable, mostly due to the lack of space. Everything is small - from the kitchen through the sofa to the bed. I paid for my kid close to the price for adult, but there was no provision for him whatsoever. - The confusion starts with the arrival, since the property is called "Coco Sunset Hills" and this is what the sign at the gate says. Tropical Gardens Avenue is a couple of blocks to the north and even the local drivers are confused and don't know where to go. - The remoteness of the reception to the property also does not contribute to the comfort. - The TV is mounted close to the ceiling and uncomfortable to watch - Communication - they would definitely not go the extra mile, but I would not rate it even as "good" - all my requests for little favours were politely declined, i.e. "I will see" or "Yes, we can do this tomorrow" and then nothing happens. Except one extra roll of toilet paper, which we did not even use. - On the plus side, the pools are excellent. The area is also good with a few restaurants; the beach is within walking distance; Coco "downtown" is also not far away.
Se hospedó 7 noches en diciembre de 2023

8/10 Bueno

Michael

Le gustó: Limpieza, comodidad de la habitación
Bon appartement avec piscine partagée à la réside
Pour récupérer les clés RDV dans une agence située à l’étage d’une zone commerciale plein air, à 2 mn en voiture de l’appartement. Contactez-les sur le site ou whatsapp pour avoir la localisation. Plusieurs immeubles dont certains avec des appartements en location touristique. Piscine partagée sympa, avec transats. Place de parking privée en contre-bas des immeubles, protégé par un portail électrique et gardien (donc quelques marches ou pente pour accéder au logement). Notre chambre était au 3e étage sans ascenseur. Jolie vue, climatisation, cuisine équipée, frigo, wifi dans la chambre, serviette de douche + produits fournis. Terrasse sur le toit pour cette chambre. Bien et propre. A à peine 5 mn du centre-ville en voiture. Quelques personnes alcoolisées/droguées demandent de payer la place de parking, ne pas hésite à se garer un peu plus loin. Restaurant Soda Teresita sympa et bon.
Se hospedó 1 noche en marzo de 2023

6/10 Aceptable

Jorge

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en enero de 2022
Respuesta de Sussy Abarca el 12 mar. 2022
Gracias por su visita. Los esperamos pronto.

10/10 Excelente

Marianela

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Exc condiciones del complejo, la piscina super limpia y la habitación con los utensilios necesarios. Buenas respuesta de los dueños hacia consultas y ayudas,
Se hospedó 4 noches en diciembre de 2021
Respuesta de Sussy Abarca el 17 ene. 2022
Mil gracias los esperamos pronto

10/10 Excelente

Mariano, Heredia

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
They were really kind to reschedule our visit several times due to Covid. Everything was clean and they follow up the health requirements. The condo was really nice, we were in a second floor and we watched the sunset from our bedroom, really amazing and romantic. The staff was great and friendly. It's really close to the center and 2 blocks away from the beach. It had several swimming pools and all very clean. Highly recommended.
Se hospedó 3 noches en abril de 2020

10/10 Excelente

Vince, Europe

Le gustó: Limpieza, servicios
Great studio suite with amazing view on Playa del Coco! Clean and spacious, perfect place to stay in El Coco. Sussy has been extremely helpful and I will definitely be back! Hats off to the management team! Gracias por todo!
Se hospedó 2 noches en agosto de 2020

8/10 Bueno

Afton

Le gustó: Limpieza, comodidad de la habitación
Great stay
Very nice property. Great security as it is a gated community with 24 hour security guard. Great pools. WiFi only works in the pool area. Great air con. Location just a short walk from the main tourist area and beach. Check I process can be confusing as the reception is located a block away from the property, just make sure to read the email carefully and you shouldn’t have any issues.
Se hospedó 2 noches en marzo de 2020

8/10 Bueno

A, Hamilton

Viajó con su pareja
Le gustó: Limpieza, servicios
Lots of pool choices, close to town Clean beds, would of been nice to havea couple of coffee filters for the pot
Se hospedó 2 noches en febrero de 2020

10/10 Excelente

flariza

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en diciembre de 2019

6/10 Aceptable

Grace

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Nice but out of town.
The apartment and complex were great, and has everything you need for a stay should you want to stay around the complex or have a car to travel around. However for us the property was located too far from the main amenities of the town. Although we’d looked into this before booking there really isn’t much in the immediate surroundings and found ourselves walking back / forth into the town - approx 20 / 30 minutes each way. The walk all along the beach is nice in the day but the main road is needed at night. The complex community is primarily older American ex-pats. The staff were very friendly and helpful when we arrived as there was an issue with our booking through hotels.com not confirming our reservation however they were quick to remedy this.
Se hospedó 4 noches en noviembre de 2019

10/10 Excelente

Grace

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en noviembre de 2019

2/10 Terrible

Pablo R., Heredia, Costa Rica

Never again
Awfully rude attitude of security guards when we asked them show us where the apartment was located, inconvenient parking location too far away from the room, apartment first floor smelled like dead fish, I had to kill two huge roaches as soon as I went in the kitchen, ridiculously small second bathroom, air conditioners in really really poor shape. Overall terrible experience. This place never again.
Se hospedó 1 noche en abril de 2019

6/10 Aceptable

MARIE

Le gustó: Limpieza
No le gustó: Personal y atención
Passable
Accueil limite .... Logement avec minimum vital. Plusieurs piscines plutôt cool. Pas d'accès internet disponible dans l'appartement. Il est nécessaire d'aller dans une autre résidence à 3 minutes à pied ou il y a nmieme piscine.
Se hospedó 3 noches en marzo de 2019
Respuesta de Guest Relations Manager de Tropical Gardens Suite el 25 mar. 2019
Merci d'avoir pris le temps de passer en revue notre propriété. Nous sommes heureux que vous ayez eu une expérience agréable. Merci pour vos recommandations aux futurs voyageurs

6/10 Aceptable

Cliente verificado

Se hospedó 13 noches en diciembre de 2018
Respuesta de Guest Relations Manager at Tropical Gardens Suites el 7 ene. 2019
Thanks

6/10 Aceptable

John

The place was decent. The pool area was the best feature. Other than that there were no amenities. I did not realize it but this was an apartment that was hosted by the listing company. It was off site from the company office, so finding it at night was tricky. I definitely recommend arriving before it gets dark. Everything from laundry to toilet paper came with extra fees. All in all though it was a fair value for what we paid.
Se hospedó 5 noches en noviembre de 2018
Respuesta de Guest Relations Manager el 5 dic. 2018
Thank you for taking the time to review our property. We are glad you has had a pleasant experience. Thank you for your recommendations to future travelers

10/10 Excelente

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good location and view. Pools are nice. Kitchen set-up good. Had some ant issues but they worked on it.
Se hospedó 14 noches en octubre de 2018
Respuesta de Guest Relations Manager at Tropical Gardens Suites el 15 nov. 2018
Thank you for taking the time to review our property. We are glad you has had a pleasant experience. Thank you for your recommendations to future travelers

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Nice place, good location. No internet available and hard to access, no elevator
Se hospedó 1 noche en mayo de 2018
Respuesta de Guest Relations Manager at Tropical Gardens Suites el 15 may. 2018
Thank you for taking the time to review our property. We are glad you has have a pleasant experience. Thank you for your recommendations to future travelers

2/10 Terrible

Ibrahim

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Literie très mauvaise , appareil de cuisine qui ne fonctionne pas
Respuesta de Guest Relations Manager at Tropical Gardens Suites el 15 may. 2018
Merci d'avoir pris le temps d'examiner notre propriété, vos commentaires sont grandement appréciés et sont pris en considération par notre direction.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, comodidad de la habitación
Close to the beach, Nice pool, secure property
First 9 days studio:horrible sewage smell, Roaches too small. Terrible location,3rd floor, terrasse cover éd with mildew, tv screen right hand corner ceiling iM possible to look at more than 10 minutes. Neck cramps.it was totally inadequate and over priced. Condo no. 31.
Se hospedó 21 noches en febrero de 2018
Respuesta de Reservations-Any el 16 mar. 2018
We regret the inconveniences during your holidays, we try to help you with all your requests, to try to improve your stay even the free internet service is provided, all our studio units are on a 3rd floor (we clarify it in the specifications of the room / Deluxe Studio, 1 Bedroom, Kitchenette, Garden View (3rd Level-No Elevator), your purchase was discounted with non-refundable rate.We regret your incident with the sting of a alacran (they are quite common in Costa Rica during the summer for the hot) We hope for another opportunity in your next stay in Playas del Coco, Costa Rica.

8/10 Bueno

André, Montréal

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Condo super bien situé et sécuritaire.
Condo avec toute les commodités on ce sent comme a la maison, parfait pour ceux qui recherche une grande autonomie .Excellent pour ce préparer pour partir a en aventure.Magnifique pays tout est a voir wow.
Se hospedó 8 noches en septiembre de 2017
Respuesta de Reservations el 19 nov. 2017
Merci de rester avec nous. Nous apprécions vos commentaires!

8/10 Bueno

Jim, Retired in Costa Rica

Le gustó: Limpieza, personal y atención, comodidad de la habitación
Tropical Gardens Suites & Apartments
Notice the name of the place. It is not a hotel, although it can be used for that. It does not have Wifi in the rooms nor does it have daily maid service, nor a 24 hour "desk", but instead a management office open weekdays several blocks away. What it does have is several rooms in each unit including a kitchen loaded with appliances, silverware, big fridge, big stove, dining table with chairs, parking, etc. These are housekeeping units in a large, aging building with great views of the ocean and good beds. The management staff is enthusiastic and helpful. If a housekeeping unit is what you are looking for, it provides good value for the price. The ocean is three very short blocks away with little traffic...be sure to ask the fasted way to the beach.
Se hospedó 2 noches en julio de 2017
Respuesta de Reservations el 22 jul. 2017
Thank you for taking the time to review our property. We are glad you has had a pleasant experience. Thank you for your recommendations to future travelers!

6/10 Aceptable

Patricia P.

Old Bulding
Good location, very small. Old bulding with little maintenance
Se hospedó 2 noches en junio de 2017

6/10 Aceptable

Catalina , Costa Rica

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Nice option
Its not a hotel, these are condo for rent. Two bedroom and a kitchenette. Peaceful and the pool was nice (although was too hot). Too expensive, but the area doesnt have much to choose. There's no daily housekeeping and the parking isn't near, so prepare to walk the hills. Overall Is a nice option if you stay several days.
Respuesta de Reservations el 22 may. 2017
We truly appreciate you for taking the time and share your recent experience at Tropical Gardens, Our first goal is to ensure you the comfort and service , we are pleased to hear that you were able to enjoy the facilities

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación

6/10 Aceptable

diane, vancouver BC

Le gustó: Limpieza
No le gustó: Personal y atención, estado de la propiedad e instalaciones
We only stayed at this hotel for about 12 hrs. The website said if arriving after 10pm to let them know. Tried to phone several times (once before we left on our trip and once from the airport at about 9:30pm) but no one answered office phone. Tried emailing about a week prior also, but no one returned email. Got to the complex at around 10:30 and it took about 1/2 hr to find anyone to let us in. They requested a $100USD cash damage deposit which was unexpected. To their credit, the unit was very clean but pull out couch had very thin mattress. Upon check out in the morning, staff had a very hard time finding the $100USD. Had to wait for about 15 min. Not sure if they were hoping we'd give up!? Eventually got deposit back. Compared to other accommodations in the area, didn't reallly seem work the $350/nt.
Respuesta de Tropical Gardens el 22 mar. 2017
We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services.

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wouldn't stay again
It was a condo, not a hotel, so no daily cleaning service. No wifi in the room, safe didn't work and they didn't make much of an effort to get it to work for us, we weren't allowed to access on-site laundry facilities. Place was run down with uncomfortable beds and cheap worn out furniture. And we really dislike high pressure time share sales. I'm sure there are better condos to rent in Costa Rica.
Respuesta de Tropical Gardens el 22 mar. 2017
We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services.

2/10 Terrible

maria

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Warning...Don't stay here!!
The apartment #35 was infested with huge mega roaches. One of the cockroach was crawling on my daughter at night and bit her. I went to the office to complain but the management office could care less. Very poor hygiene I left that day.

8/10 Bueno

HanhUyen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice condo-style hotel, no in-room WIFI
We stayed in a 2 bedroom/ 1.5 bathroom condo in front of the pool. It is a very nice property with A/C. Staff was very nice. Not a beach front property but you can borrow beach towels from the front office and walk about 10 minutes to the beach. Really liked the neigborhood as there are small cafes, shops, and minimarts. It is a long walk to the main strip where all the restaurants are in coco, so a car will be useful. Beware, there is no daily maid service and no WIFI except in common areas! Definitely still one of the nicest accommodation in Playas del Coco and we would stay here again!
We apologize for not having exceeded your expectations in every aspect of your stay here with us. Please rest assured that your comments have been shared with the pertinent departments in order to be addressed and where possible improved. As professionals in the service industry we know that our guests feedback is very valuable, and the key to allow the constant improvement in order to reach an enduring high quality level in services.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Wonderful
Very positive experience, I would go back in the heart beat
Respuesta de Tropical Gardens el 22 mar. 2017
We truly appreciate you for taking the time and share your recent experience at Tropical Gardens, Our first goal is to ensure you the comfort and service , we are pleased to hear that you were able to enjoy the facilities.