Bar en el lobby

Opiniones sobre The Sandman Hotel

3 out of 5
The Sandman Hotel
3421 Cleveland Ave, Santa Rosa, CA

Opiniones

8,2

Muy bueno

Evaluación: 10 - Excelente. 790 de 1683 opiniones" "
Evaluación: 8 - Bueno. 488 de 1683 opiniones" "
Evaluación: 6 - Aceptable. 192 de 1683 opiniones" "
Evaluación: 4 - Mediocre. 109 de 1683 opiniones" "
Evaluación: 2 - Terrible. 104 de 1683 opiniones" "

8,6/10

Limpieza

8,4/10

Personal y atención

8,0/10

Servicios

8,2/10

Estado de la propiedad e instalaciones

8,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Jaime

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Nos gusta mucha ir, nos encanta la piscina, el jacuzzi y el desayuno. Muchas gracias.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 11 abr. 2024
¡Gracias por tu maravillosa reseña, Jaime! Nos alegra saber que disfrutas de nuestra piscina, jacuzzi y desayuno. Es un placer recibirte siempre, y esperamos seguir brindándote experiencias memorables en cada visita. ¡Muchas gracias por tu apoyo continuo!

10/10 Excelente

Jessica

Se hospedó 1 noche en diciembre de 2023
Respuesta de craig el 18 ene. 2024
Thank you!

2/10 Terrible

Luis

Se hospedó 1 noche en diciembre de 2023
Respuesta de craig el 14 ene. 2024
Hi Luis,We would love some feedback on why you didn't enjoy your stay. We're always trying to improve and be better for our guests.

8/10 Bueno

Deni

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Hotel viejo aunque esta remodelado
Se hospedó 1 noche en octubre de 2023
Respuesta de Craig el 6 nov. 2023
Thank you! We finished the remodel in August.

8/10 Bueno

ANA AMIRA

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Utilizamos una noche el hotel dentro de un tour de viñedos y spa en napa Valley, muy buen servicio . Sería excelente que el desayuno que está incluido fuera en un lugar específico para tomarlo . De resto todo muy bien 👍
Se hospedó 1 noche en octubre de 2023
Respuesta de Craig el 19 oct. 2023
Gracias

8/10 Bueno

Silvia

Se hospedó 2 noches en septiembre de 2023
Respuesta de Craig el 28 sept. 2023
Thank you!

2/10 Terrible

Faustina

Se hospedó 1 noche en septiembre de 2023
Respuesta de Craig el 25 sept. 2023
I'd love to get some feedback instead of a bad rating so we can focus on where to improve.

8/10 Bueno

Argeny

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Bueno
Se hospedó 1 noche en junio de 2023

10/10 Excelente

Fanix

Viajó con su familia
Le gustó: Limpieza
Excelente
Se hospedó 1 noche en abril de 2023

2/10 Terrible

Edgar

Viajó por negocios, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Es muy anticuado baño demasiado pequeño desayuno no con munchas opción muy caro por lo que ofrecen
Se hospedó 4 noches en marzo de 2023

8/10 Bueno

Geri

Le gustó: Limpieza, personal y atención
Se hospedó 4 noches en agosto de 2022

10/10 Excelente

Victor

Se hospedó 1 noche en junio de 2022
Respuesta de Neeka, Operations Supervisor el 14 jul. 2022
Hi Victor, Thanks for staying with us and for taking the time to let us know how your stay went. Hope to see your return.

10/10 Excelente

Juan

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Perfect
Se hospedó 3 noches en mayo de 2022
Respuesta de Mary, Front Office Manager el 12 jun. 2022
Hi Juan. Thanks for the great review!! Glad you enjoyed your stay.

8/10 Bueno

Sara

La avitacion muy bien pero la alberca y yacusi la agua se miraba sucia
Se hospedó 1 noche en marzo de 2022
Respuesta de Mary, Front Office Manager el 7 mar. 2022
I am glad you enjoyed your stay with us. We hope to see again in the near future.

10/10 Excelente

Jerson

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
Muy bien las personas q trabajan muy atentas y dispuestas a ayudarte en todo
Se hospedó 1 noche en enero de 2022
Respuesta de Joe, GM el 25 ene. 2022
Gracias por quedarce con nosotros. Nos alegra saber que disfrutó de su estadía. Esperamos volver a verlos pronto!

10/10 Excelente

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien
Se hospedó 2 noches en enero de 2022
Respuesta de Joe, GM el 11 ene. 2022
Nos alegra saber que disfrutó de su reciente estadía con nosotros. ¡Espero volver a verte pronto! We are happy to hear you enjoyed your recent stay with us. Hope to see you again soon!

10/10 Excelente

Howard

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2022
Respuesta de Joe, GM el 6 ene. 2022
We are so glad to hear you enjoyed your stay with and hope to see you again soon! We appreciate your feedback!

2/10 Terrible

Leonardo

Viajó por negocios
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mary, Front Office Manager el 6 dic. 2021
Sorry Leonardo. We obviously did not meet your expectations. Don't know what was wrong. We do our best to improve on things we know need work. Thanks for the opportunity to serve you.

10/10 Excelente

Omar

Le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Muy acogedor para ir en familia y disfrutar de la instalaciones piscina jacuZzi fogata 😍
Se hospedó 3 noches en noviembre de 2021
Respuesta de Mary, Front Office Manager el 1 dic. 2021
Muchas gracias por tu resena.

6/10 Aceptable

VERONICA

Viajó con su familia
Le gustó: Limpieza
Ruido
Podrían cambiar persiana se cuela la luz, también ruido estacionamiento no permite descansar
Se hospedó 1 noche en noviembre de 2021
Respuesta de Mary, Front Office Manager el 18 nov. 2021
Lamento que nuestras persianas filtraran luz, y con el ruido no dormiste bien.

4/10 Mediocre

Frances

No le gustó: Limpieza
Se hospedó 1 noche en agosto de 2021

8/10 Bueno

Jonathan

Viajó con su familia, Viajó con mascotas
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
No le gustó: Personal y atención
The rooms are spacious and newer, no tub in our room but the shower was kinda fancy. Lovely shampoo/conditioner and body wash but not the little samples, they’re full bottles secured to the wall. The property is clean and well maintained with nice landscaping and hangout area. Pool is big and clean but heavily chlorinated. My favorite thing is their breakfast; its so delicious to me. Bacon, sausage, eggs, bagels and croissants! Yogurt and granola, fresh fruit. Oh my gosh I dont know why I loved it so much but it was good! But on our last day the office staff were rude to us and there wasnt any breakfast. I was so sad and we havent been back since.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Roger

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pool was nice… breakfast by the pool was nice but outdoor with little indoor space. Luckily weather was nice and not cold.
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Yvonne

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 1 may. 2024
Yvonne, thank you for sharing your experience with us! We're delighted to hear that you found your stay at Sandman Hotel enjoyable. It's wonderful to know that you appreciated our amenities and services. Your feedback helps us ensure that every guest experience is exceptional. We're looking forward to welcoming you back for another fantastic stay.

10/10 Excelente

Andrea

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was beautiful. Bathroom clean and shampoo dispensers. Bed was very comfotable. I would have like to plug in my phone cliser to me.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Thank you for sharing your experience, Andrea! We're delighted to hear that you found your room beautiful and comfortable during your stay at our resort. We appreciate your feedback regarding the convenience of phone charging ports, and we'll certainly take that into consideration for future improvements. Your comfort is our priority, and we're thrilled to know you enjoyed our clean bathroom amenities and cozy bed. We can't wait to welcome you back to The Sandman Hotel soon!

6/10 Aceptable

Cynthia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
No phone charging ports. No soap at the vanity sink for handwashing, had to get it from the shower. The toilet didn’t flush well every time and ran water constantly. The floor in the shower was a little slippery. The staff was pleasant and helpful. Cleanliness was acceptable.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Cynthia, Thank you for choosing to stay with us and for sharing your valuable feedback. We're pleased to hear that you found our staff pleasant and helpful during your visit. Your comments about the amenities in the room and the maintenance issues you encountered are duly noted. We understand the importance of these aspects in ensuring a comfortable stay, and we'll promptly address these concerns to enhance the overall guest experience. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Excelente

Trevor

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Awesome staff and check in process smooth even though super busy! Would definitely stay here again.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Thank you, Trevor, for your kind words! We're thrilled to hear that you had a smooth check-in experience at our resort and that our staff left a positive impression on you. Your satisfaction is our utmost priority, and we look forward to welcoming you back to The Sandman Hotel for another enjoyable stay in the future!

10/10 Excelente

Amanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
This place was really cute, newly remodeled and beautiful spaces around the pool.
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Thank you for your lovely review, Amanda! We're thrilled that you found our resort cute and appreciated the beauty of our spaces around the pool. It brings us immense joy to know that your experience at The Sandman Hotel was memorable. Your enjoyment means the world to us, and we can't wait to have you back to create even more wonderful memories at our hotel.

10/10 Excelente

Yvonne

Viajó por negocios, Viajó con mascotas, Viajó en grupo
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
What a nice experience! Check in was pleasant and my dog Stella really appreciated the dog romp and run area! Nice pool area with a hot tub. Good lounging area. The room I had was clean and comfortable. I will definitely stay here in the future.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Yvonne, we're delighted to hear that you and Stella had a wonderful experience at our resort! We're thrilled to provide a dog romp and run area for our furry guests, and we're glad to know that you enjoyed our pool area and comfortable rooms. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.

10/10 Excelente

Robyn

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 29 abr. 2024
Thank you, Robyn, for your wonderful feedback! At The Sandman Hotel, we are thrilled to hear that you had an enjoyable experience during your stay with us. We look forward to welcoming you back for another memorable stay filled with warmth and hospitality!

8/10 Bueno

Patricia

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Not bad
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Patricia, we're glad to hear that your experience was positive overall. If there's anything specific we can improve upon to make your next stay even better, please let us know. We appreciate your feedback!

8/10 Bueno

MARK

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very close to our Doctors office.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 26 abr. 2024
Mark, we're pleased to hear that our location was convenient for your needs. If there's anything else we can do to enhance your stay next time, please feel free to reach out. We appreciate your feedback and hope to welcome you back soon!

10/10 Excelente

cassie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
everything
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 26 abr. 2024
Cassie, thank you for your fantastic rating and for your kind words. We're thrilled that you enjoyed everything about your stay, and we can't wait to host you again in the future!

10/10 Excelente

joyce, Kalispell

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was fine, staff very accommodating, location convenient to restaurants, etc
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 25 abr. 2024
Thank you, Joyce, for the positive feedback! We're glad to hear that you had a great experience with us. Your compliments about our staff and convenient location mean a lot to us. We hope to have the pleasure of hosting you again soon at The Sandman Hotel.

10/10 Excelente

joyce, Kalispell

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff great, came in at 11 pm and they were ready to help. Close to walkable restaurants. Very adequate facility
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 25 abr. 2024
Thank you, Joyce, for your wonderful feedback! We're delighted to hear that our staff provided great service and that you found our location convenient. Your satisfaction is our priority, and we hope to welcome you back to The Sandman Hotel soon.

10/10 Excelente

Iryna

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very good
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 23 abr. 2024
Thank you, Iryna, for the positive feedback! We're delighted to hear that you had a very good experience with us. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay

10/10 Excelente

Timm, Encinitas

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This place is a gem. Stay here often. It’s an oasis in a dirty area. Staff is friendly and helpful.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 23 abr. 2024
Thank you for considering us a gem, Timm! We're honored to be your oasis in the area. Our friendly and helpful staff are here to ensure you always have a pleasant stay. We can't wait to welcome you back soon.

8/10 Bueno

Anne

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Lounge, bar nort what I thought
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 23 abr. 2024
We appreciate your feedback, Anne. Our team will review your comments about the lounge and bar to ensure they meet our guests' expectations. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience.

8/10 Bueno

Josephine

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great for a night’s stay, enjoyed the pool and hot tub after a day wine tasting! Staff were super helpful. The pool bar wasn’t open and only one firepit was working that night - but can’t fault anything else and will be staying again.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 22 abr. 2024
Thank you for your kind review, Josephine! We're delighted to hear you enjoyed your stay and made use of our pool and hot tub after a day of wine tasting. We appreciate your feedback and look forward to welcoming you back soon.

6/10 Aceptable

Evans,

Viajó con su pareja
Le gustó: Servicios
Noisy occupants into the wee hours. Hospitality lacking in the breakfast department: overcrowded, items not replenished, unclear location.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 23 abr. 2024
Evans, thank you for sharing your experience with us. We understand the importance of a peaceful stay and we aim to provide a tranquil environment. Your feedback regarding the noise is noted, and we're grateful for your insight as we continuously strive to enhance our guests' stays. Regarding breakfast, we appreciate your feedback and will review our processes to ensure a smoother experience. Your insights are valuable to us, and we look forward to the opportunity to exceed your expectations in the future.

6/10 Aceptable

Donna

Le gustó: Estado de la propiedad e instalaciones
No le gustó: Limpieza, servicios
I was told I had to pay a fee to check in at 2pm even though my room was ready Also room was cleaned on third day of stay only even though I requested cleaning earlier. And cleaning was poor. As excuse I was handed a flyer that I did not receive upon arrival that said only clean room on third day of stay.
Se hospedó 4 noches en abril de 2024
Respuesta de General Manager el 19 abr. 2024
We apologize for the inconvenience you experienced during your stay, Donna. Please rest assured that we take your feedback seriously, and we'll address the issues you encountered with our team to ensure a smoother experience for all guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Excelente

Suzanne

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Attractive, newly remodeled, nice large rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Thank you for your kind words, Suzanne! We're delighted that you enjoyed our newly remodeled rooms. It was a pleasure having you as our guest, and we hope to see you again soon.

8/10 Bueno

Carolle, Davis

Le gustó: Limpieza
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Thank you for taking the time to share your feedback, Carolle. We appreciate your input and are always striving to improve our services. If there's anything specific you feel we could do better, please don't hesitate to let us know.

10/10 Excelente

Robert

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
Thank you for your positive review, Robert! We're delighted that you enjoyed your stay with us. If there's anything we can do to make your next visit even more enjoyable, please feel free to reach out to us.

10/10 Excelente

Meagen

Viajó con su pareja
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Second time staying here. Best kept secret when staying in Santa Rosa area.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 16 abr. 2024
We're honored that you chose to stay with us again, Meagen! Thank you for your loyalty and for sharing your positive experience. We're delighted that you consider us the best-kept secret in the Santa Rosa area, and we can't wait to welcome you back for another fantastic stay.

10/10 Excelente

Cheryl

Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 2 may. 2024
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a fantastic experience during your stay with us. At Sandman Hotel, providing exceptional service and creating memorable moments for our guests is our top priority. Your kind words truly motivate us to continue delivering the best possible experience for every guest. We can't wait to welcome you back for another unforgettable stay in Santa Rosa.

10/10 Excelente

Choco

Le gustó: Servicios, estado de la propiedad e instalaciones
The place was clean and quiet and at a reasonable price. They have everything you need in the room.. And breakfast was good
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 12 abr. 2024
We're delighted to hear that you enjoyed your stay with us, Choco! Providing a clean and quiet environment at a reasonable price is always our goal, and we're glad to hear that we met your expectations. We take pride in offering well-equipped rooms and a satisfying breakfast to our guests, and we hope to welcome you back again soon for another enjoyable stay.

8/10 Bueno

Lisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Updated rooms. Pleasant and clean. Wish they didn’t use perfumed products in the rooms.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 12 abr. 2024
Thank you for choosing to stay with us, Lisa! We're pleased to hear that you enjoyed our updated rooms and found them to be pleasant and clean. Your feedback is valuable to us, and we will take it into consideration as we strive to enhance the comfort of our guests' stays. We hope to welcome you back again soon.

4/10 Mediocre

Trevor

No le gustó: Personal y atención
The managers son at front desk said about 10 words to us checking in. Pointed finger to where our room was located. (Very rude and non talkative). Next day at 09:30 cleaning staff at our door wanting in. Check out 11 AM. Left cleaning cart in front of our door, made very difficult getting out with suit cases. Would not recommend this place because of very rude staff.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 12 abr. 2024
Trevor, Thank you for sharing your stay with us. We regret to hear about your less than satisfactory experience with our staff. Providing friendly and attentive service is a top priority for us, and we apologize for any lapse in hospitality you encountered during check-in and with the housekeeping timing. Your feedback will be shared with our team for improvement, and we hope to have the opportunity to welcome you back for a more positive visit in the future.

2/10 Terrible

Jaret

No le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de General Manager el 12 abr. 2024
Jaret, If there are any specific concerns you would like to address with us, please feel free to reach out. Your feedback is important to us, and we're committed to continuously improving our services. We hope to have the opportunity to better serve you in the future.