Dear Moraima, We are thrilled about your positive experience at Extended Stay America! Your feedback means a lot to us, and we are delighted that you have noticed improvements during your stay. We are committed to providing excellent service and ensuring our guests have a comfortable and enjoyable visit. Thank you for choosing us, and we look forward to welcoming you back soon!Sincerely,Hotel Management

Dear Mirna, Thank you for staying with Extended Stay America and sharing your review. Our highest priority is ensuring you have a relaxing and comfortable stay, and we are glad you loved the quietness of our accommodation. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Hi, Thank you for selecting us. First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We understand your disappointment, and your feedback is being reviewed with the team members to see what went wrong. We appreciate your business and would welcome the opportunity to restore a favorable impression of our hotel in the future.Sincerely, Hotel Management

Dear Jonathan, Thank you for the feedback regarding your stay in our hotel. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon.Sincerely,Hotel Management

Moraima, thank you for choosing to stay at Extended Stay America. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Hotel Management

Thank you for sharing your comments. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. We have shared your comments with the housekeeping team to be more diligent going forward. Please know, to ensure the cleanliness of kitchenware upon check-in, these items are available at the front desk, and our team gladly deliver them to your suite. Your feedback is appreciated, and we will remind our front desk to communicate this more clearly going forward. We hope you will consider giving us a second chance to provide you with an experience you should always expect from us. Sincerely, Hotel Management

Carlos, thank you for your nice review. We are glad you had a great stay and enjoyed all that we offer at our hotel. We look forward to seeing you again at Extended Stay America. Sincerely, Hotel Management

It was a pleasure having you as our guest at Extended Stay America. We strive daily to please our guests and your feedback tells us we are meeting those goals. Thank you for taking the time to share your perfect rating. We look forward to your return visit. Sincerely, Hotel Management

Thank you for your feedback and for being our guest. Please accept our sincere apologies for not living up to your expectations, or ours. We strive to provide wonderful hospitality to all of our guests, but we obviously let you down. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance in the future. Sincerely, Hotel Management

Thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. Please know we are working with our housekeeping team to make sure all procedures are being followed, so this does not happen again. We hope you will give us another chance to redeem ourselves in the future. Sincerely, Hotel Management

Sandra, thank you for your 5-star rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management

Armando, we offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and offer them minimal intrusion. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management

Evelia, it was our pleasure having you as our guest at Extended Stay America, and thank you for your recommendation. It's great to know you enjoyed your stay and our facilities and service were to your satisfaction. Please visit with us again the next time you are in the area.   Sincerely, Hotel Management

Jerry, thank you for your wonderful review of Extended Stay America. We are pleased everything went great for you during your visit and that our wonderful location made it even better. It was a pleasure serving you, and we look forward to hosting you again soon. Sincerely, Hotel management

Ileana, thank you for staying with us. That being said, please accept our apology as well every assurance we will be working to address the concerns you outlined. We have shared your feedback with the respective teams and will certainly step up our efforts to improve our guest experience moving forward. Although your experience is not typical, we obviously have room to improve and I assure you we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit. Sincerely, Hotel Management

Eliezer, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back soon. Sincerely, Hotel Management

Angel, it is very disappointing to read your comments concerning your visit at our hotel. Please accept our sincere apologies for the lack of attention at the front desk. Your comments have been discussed with the team, and we are reviewing our procedures so this does not happen again. We truly regret the inconvenience caused, and please give us another opportunity to serve you with the hospitality you deserve. Sincerely, General Manager

Please accept our sincere apology for the lack of attention at the front desk. Your experience is not indicative of the service we train our associates to provide. We have shared your feedback with the entire team as we take your comments seriously, and our training will be revisited to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Sincerely, General Manager

We appreciate you taking the time to write a review about your experience. It is good to see you found your accommodations to you liking and that you would come back every year. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Dear Rohit, Thank you for sharing your feedback with us. We sincerely apologize for the unsatisfactory experience you encountered during your stay. It's unacceptable that the cleanliness of the room and the towels did not meet your expectations. We will address this matter with our housekeeping team to ensure immediate improvement. Additionally, we apologize for the lack of bathroom exhaust and the condition of the furniture. We will check these issues further and take the necessary steps to rectify them. Your feedback regarding the appearance and atmosphere is essential to us, and we take it seriously. Your comfort and satisfaction are our priorities, and we understand your decision to shorten your stay. Please accept our apologies; we hope to provide you with a significantly improved experience.Sincerely,Hotel Management

Dear Kelera, Thank you for your positive feedback! We are delighted you found Extended Stay America quiet and clean during your stay. Providing a tranquil and hygienic environment for our guests is essential to us. Thank you again, and we hope you will choose us the next time you visit the area.Sincerely,Hotel Management

Dear Megos, Thank you for taking the time to share your feedback. We appreciate hearing about your experience and are glad it was satisfactory overall. Your comments are important to us as we continuously strive to improve our services. If there are any specific areas where we can enhance your experience in the future, please feel free to let us know. We value your input and hope to exceed your expectations on your next visit. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Jonathan, We appreciate your feedback. While we strive to provide a comfortable stay, we understand your concerns. Each location has its unique features, and we regret if our property didn't meet your expectations. We will consider your comments for future improvements. We aim to ensure all our guests have a pleasant experience. It was a pleasure to have you as our guest, and we hope to see you again soon.Sincerely,Hotel Management

Dear Jonathan, Thank you for choosing us and sharing your feedback. We sincerely appreciate your kind words about Erik and apologize for any inconveniences you encountered during your stay. Your feedback regarding the need for updates and improvements to our facilities is invaluable, and we will certainly consider it as we strive to enhance our guests' experiences. We regret any discomfort caused by the parking lot layout and the presence of undesirable characters. Please know that we take your concerns seriously and are actively working to address them. We understand your frustration and are committed to providing better value for our guests. We hope you will consider giving us another chance to exceed your expectations in the future.Sincerely,Hotel Management

Dear Alisha, Thank you for taking the time to write a review of your stay. We sincerely apologize for the inconvenience and frustration you experienced. We understand how essential convenience and accessibility are, especially for guests with medical conditions. Please know that your feedback is taken seriously, and we will promptly address the cleanliness issues and service lapses. We regret any miscommunication regarding your room status and the inconvenience it caused. We're committed to improving our services and hope you'll consider giving us another chance to provide you with the exceptional stay you deserve. Your satisfaction is our top priority.Sincerely,Hotel Management

Dear Kathy, We apologize for the inconvenience caused by the loud heater/air conditioner and the outdated condition of your room. Your comfort is important to us, and we regret falling short of your expectations. Please know that we take your feedback seriously and will address these issues promptly to ensure a more comfortable experience for our guests in the future. We appreciate you bringing these matters to our attention, as it helps us identify areas for improvement. We hope you will consider giving us another opportunity to provide you with a more enjoyable stay. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Haroon, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely, Hotel Management

Dear Nan, Thank you for writing about your recent stay with us and for mentioning Erik and the outstanding service he delivered while you were here. However, please accept our sincere apologies for the noise during your stay. While outside disturbances are out of our control, we sincerely apologize for not providing the tranquil environment you expected. Your feedback is valuable to us as we continue to make improvements for the comfort of our guests. Thank you for choosing us, and we hope you will give us another chance the next time you visit the area.Sincerely,Hotel Management

Dear Deanna, Thank you very much for the fantastic rating of Extended Stay America and for leaving us such valuable feedback. We will look into these concerns, and we appreciate you sharing this with us. Hopefully, we can impress you even further on your next visit. Until then, safe travels!Sincerely,Hotel Management

Dear armando, Thank you for choosing to stay at Extended Stay America and for taking the time to share your thoughts. We are delighted to see by your rating that you had an enjoyable overall experience during your visit. However, we apologize your stay was anything other than perfect Your feedback is invaluable to us, and we hope to welcome you back in the near future to provide you with an even better experience.Sincerely,Hotel Management