Rating Details:
The property manager was very unhelpful.
The vacation rental was spotless.
I was very happy with the location.
I was very satisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
This was our first visit to Watercolor and first time using VRBO/Oversee. We have always stayed in resorts or hotels. The property was great! It was nicer than the pictures. The location was also great and the amenities in the area along with the beach club were are all first class. Unfortunately we were there a week it decided to rain steady starting our first day there, for 5 days straight, and over 25".... I know the weather is out of anyone's control on vacation, as it has happened to us before. The main difference staying in this property vs a resort or hotel, is that after 3 days of solid rain with more predicted for the next several days, and not being able to use the beach, the facilities, or even go to shops and eat out since most of the shops and restaurants were all closed, we finally decided to leave early. Had we been in a hotel we could have simply checked out early. In this case we had already paid for the entire week as required by the property management company. I asked that they contact the property owners to see if we could at least get a credit of some type for the hundreds of dollars for the 2 unused nights which we had prepaid, to use at a future date, as we would most definitely want to return, as we were very happy with the property and location. The answer was a simple; yes, this was probably the worst weather ever in the area, but no we will not provide any consideration for your loss. I asked the management company if they would contact the property owners on this decision, and the answer was simply; no, we make those decisions for them.I would suggest that before you consider renting a property through this company rather than a hotel, you consider that you could lose hundreds of dollars if there is any interruption in your trip for any reason, as they apparently consider no reasons acceptable for providing any kind of allowance.