6/10 Aceptable
Tracy C.
13 jul. 2023
nice condo/ rental agency subpar
The condo was nice and the common area was very spacious. It could have been better if one of the 3 sofas made into a bed. There was a nice semi private room off the kitchen with a sofa and large tv but would have been more useful if the sofa made out to a bed. I found having 4 different codes to access everything very irritating and a pain, the only code easy to remember was the condo gate code. The gate to the beach from the pool area was very hard to work and several other guests at the pool also struggled getting in and out of that gate. Robert from Dune Vacations was extremely rude when contacted per your move-in instructions for no reason at all. He had a bad attitude and was perturbed from the moment I said hello. I was cut off mid sentence more than once and called a sir because he refused to take the time to listen to my voice or anything I had to say. and the only reason I called was because YOUR move in instructions told me to do so before accessing the unit. When notified about his inappropriate, rude attitude it wasn't even acknowledged. How hard is it to apologize for your staff. Upon check in the condo was clean on the surface but we later discovered smelly stains on the beds, luckily the next day they replaced the smelly comforter. I give it a 3 because even thought the condo was nice I question the cleaning staff and hope to never have to deal with Robert again. I personally feel their lack of professionalism for a condo of this price unexceptionable.
Tracy C.
Se hospedó 6 noches en junio de 2023