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Opiniones sobre Fairfield Inn & Suites by Marriott Santa Fe

2.5 out of 5
Fairfield Inn & Suites by Marriott Santa Fe
3625 Cerrillos Road, Santa Fe, NM

Opiniones

8,8

Excelente

Evaluación: 10 - Excelente. 376 de 657 opiniones" "
Evaluación: 8 - Bueno. 186 de 657 opiniones" "
Evaluación: 6 - Aceptable. 55 de 657 opiniones" "
Evaluación: 4 - Mediocre. 22 de 657 opiniones" "
Evaluación: 2 - Terrible. 18 de 657 opiniones" "

9,2/10

Limpieza

9,0/10

Personal y atención

8,4/10

Servicios

9,0/10

Estado de la propiedad e instalaciones

8,6/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Brenda Haide

Le gustó: Personal y atención
Bueno
Se hospedó 1 noche en enero de 2024

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2022

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en marzo de 2021
Respuesta de JANE el 30 mar. 2021
Dear Valued Guest, Thank you for taking the time to post comments about your stay at the hotel. I am very pleased to hear that you enjoyed your stay with us and we look forward to welcoming you the next time your travels bring you to Santa Fe! Thanks for choosing Fairfield Inn & Suites Marriott for your visit and look forward to seeing you next time!

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Juan Bonilla Front Desk Manager el 20 feb. 2021
Dear Guest, On behalf of the entire hotel team, we want to thank you for sharing your most memorable experiences with us during your recent stay at the Fairfield Inn & Suites Santa Fe. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! By taking pride in putting people first, we are not only executing the mission of our founders, but exceeding the expectations of our valued guests. Please note your feedback has been shared with the hotel team as a critical way of understanding how we can continue to deliver great experiences. Once again, we appreciate you taking the time to share your feedback. We also recognize these are unusual times and we thank you for choosing to stay with us.

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en agosto de 2020
Respuesta de Jane el 17 ago. 2020
Dear Valued Guest, Thank you for taking the time to post comments about your stay at the hotel. I am very pleased to hear that you enjoyed your stay with us and we look forward to welcoming you the next time your travels bring you to Santa Fe! Thanks for choosing Fairfield Inn & Suites Marriott for your visit and look forward to seeing you next time!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en enero de 2019
Respuesta de Jane el 7 ene. 2019
Dear Valued Guest, Thank you for a perfect review. We are happy to hear you enjoyed your stay with us here in Santa Fe. Your feedback is very important to us and has been shared with our management team. We look forward to your next Marriott stay.

8/10 Bueno

John

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
In general, very good, clean, nice. 1. The door to the room: takes too much effort to open. 2. The bathroom/shower: Needs a safety bar. 3. Soap: I brought my own bar soap. Liquid soap not good. 4. Breakfast: pretty boring. Did not always include bananas or oranges. Coffee too weak.
Se hospedó 9 noches en abril de 2024

4/10 Mediocre

Cynthia

Viajó con su pareja, Viajó con mascotas
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
If you have pets, do NOT stay here. I booked this place via Expedia and on Expedia, it said our dog would be an extra $20. I get to the hotel after a VERY LONG drive only to have them give me a form where I’m not only charged $20 but I’m charged an extra $50!! The $50 is a one time fee no matter how long you are staying. I understand asking for a $50 deposit and giving back in the morning if the room was left clean but and extra $70 when I was expecting $20? I brought it to the attention of the front desk person and showed her what it said on the Expedia’s website and all she could say was, “I’m sorry. That is our policy.” I might add that the front desk man checking in was not friendly. The front desk as we were checking out was very pleasant and the lady in charge of the breakfast was also very nice. Room was good but not for an extra $70!! I will not be staying at a Fairfield Marriott ever again.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Candace

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Stayed 1 night while traveling. All was very good.
Se hospedó 1 noche en abril de 2024

6/10 Aceptable

Katerina

Viajó con su familia
No le gustó: Personal y atención, servicios
Property seems run down and they are not doing a good job with cleaning. Housekeeping only changed towels, never made the bed. Pool area was dirty, pool towels as well.
Se hospedó 3 noches en marzo de 2024

2/10 Terrible

valetta

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Even the guys who worked there parked their cars right in front. No security cameras and very sketchy surroundings.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Rashel

Viajó con su familia
Le gustó: Limpieza, servicios
The breakfast was plenty but the juice machine did not work . We also had a problem with getting body wash as the room only had shampoo and conditioner. There is a Walgreens down the street so we ended up purchasing some.the indoor pool and hot tub was clean and a nice added bonus
Se hospedó 2 noches en febrero de 2024

8/10 Bueno

William, Palo Alto

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Not happening
Se hospedó 1 noche en enero de 2024

8/10 Bueno

Francesco

Viajó con su pareja
Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en diciembre de 2023

6/10 Aceptable

GUSTAVO

Viajó con su familia, Viajó con mascotas
No le gustó: Estado de la propiedad e instalaciones
Property it’s ok but lacks updating. Our room shower was missing a door stopper to enter the restroom, the door handle will hit the shower glass door pretty hard making it dangerous; I reported this as a very concerning maintenance issue but in 2 days no one ever came. To fix it, the shower had an also a few dirty spots and there were no trash bags in the trash cans. I bit dissatisfied for a Fairfield property, not worth the the money I paid
Se hospedó 2 noches en diciembre de 2023

8/10 Bueno

Katherine

Se hospedó 5 noches en diciembre de 2023

10/10 Excelente

Nancy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Nice place. Great location.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Lisa

Viajó con su pareja
A fire broke out on the hotel property and the assigned manager on duty was nowhere to be found. Efforts to locate her were futile. A guest pulled the fire alarm so we would all know about this fire. The front desk phone was ringing off the hook and this manager was absent from her post. All the guests evacuated into the front of the hotel, not knowing whether we should stay or leave. We had to seek advice from the attending police officers and fire department about our safety in this situation. Clearly, the hotel’s security protocol for guests was violated. This ordeal endured for two hours at around 11:00 pm until 1:00 am. Once the fire was extinguished, I spoke with the young lady who had finally appeared at the front desk. She assured me that each of us guests would be refunded for our stay due to this inconvenience. The next morning when the head manager of the hotel arrived, she informed me that the fire was beyond her control and no refund was to be issued. I discussed with her that there had been no security protocol implemented during the fire incident, and all the guests had been traumatized by this. She rudely dismissed my concerns and told me “ We can’t be on duty 24/7. I have a life and kids to take care of.” I told her the hotel needed to take better responsibility for its management protocol. She was hostile and non cooperative and refusing. I desire a full refund of my stay along with Marriott Bonvoy points for additional stays at another property.
Se hospedó 1 noche en diciembre de 2023

2/10 Terrible

Lisa

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
When a fire broke out right outside the hotel, the manager on duty was nowhere to be found. None of the guests were provided directions as to how to remain safe. The guest protocol for security and safety was violated. When I discussed this with the main hotel manager, her response was “we can’t be on duty 24/7. We all have a life and families.” There was no attempt for the hotel to take responsibility for their lack of supervision and customer care during this crisis which occurred around midnight. All if the guests were miffed, traumatized and inconvenienced in this ordeal. I want my room refunded in full and complimentary Marriott Bonvoy points added to my account. This event was terribly mismanaged. Potentially litigious for each guest.
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Albert

Le gustó: Limpieza, personal y atención, comodidad de la habitación
The lighting in bathroom was not very bright
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
I'd book here again.
Very clean and modern room. Went during a snowstorm and the thermometer kept us nice and cozy. Pet friendly was a bonus.
Se hospedó 1 noche en noviembre de 2023

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

Maribel

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
We stayed two nights and both nights were very relaxing. The staff treated us amazing and breakfast was good.
Se hospedó 2 noches en noviembre de 2023

8/10 Bueno

Skip

Le gustó: Limpieza, personal y atención
Inconvenient location. Folks were nice at the hotel, but the location is far from anything one would want to visit.
Se hospedó 2 noches en noviembre de 2023

6/10 Aceptable

Melanie

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención
Overall our family stay was good. Breakfast was good. The staff was friendly and service was good. Convenient place and area. The AC or heater (fan) in the room wasn’t keeping the temperature at the desired temperature. The pool needs cleaning and would be better since winter weather to keep the water temperature higher.
Se hospedó 3 noches en noviembre de 2023

10/10 Excelente

Kelly

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Lori

Viajó en grupo
Great stay, but bring earplugs
Staff was great, rooms weee clean, and the bed was comfortable. Just wish the walk had been thicker so I couldn’t hear the people next door all night long.
Se hospedó 1 noche en noviembre de 2023

8/10 Bueno

mary

Viajó con su familia y niños pequeños, Viajó con mascotas
Le gustó: Limpieza, servicios
No le gustó: Personal y atención
Did not feel welcomed by staff.
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Loretta

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
My daughter and I drove down from Denver for a weekend. The hotel was fine. It was clean and the bed was comfortable. The pillows were awful, though. Why can't hotels have decent pillows? The view from our room was of the run-down trailer park, so very disappointing to say the least. We couldn't open the drapes because it was a direct view into our room. There were very bright lights outside at night and our drapes didn't keep it out. The location was convenient.
Se hospedó 2 noches en noviembre de 2023

10/10 Excelente

SHIRLEY

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great stay!
Stella at front desk was super helpful AND friendly. Rooms are clean, well furnished. Pool and hot tub were a relaxing hit for me and breakfast was good! Not just the usual apples and toast!
Se hospedó 1 noche en noviembre de 2023

6/10 Aceptable

Laura, Portsmouth

Viajó con su familia
Le gustó: Personal y atención
Basic, clean
Se hospedó 2 noches en octubre de 2023

6/10 Aceptable

Alejandra

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Convenience
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Sally

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great Location
Se hospedó 2 noches en octubre de 2023

10/10 Excelente

Jesse

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en octubre de 2023

10/10 Excelente

Lana

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We arrived late and we were tired. They allowed us to stay in the hot tub to relax. Breakfast was ok but still good. Room was clean, bed was comfortable. Good choice
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Bonita, San Diego

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very nice rooms with very comfortable beds.
Se hospedó 8 noches en octubre de 2023

10/10 Excelente

Dong Woo

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
good.
Se hospedó 1 noche en octubre de 2023

8/10 Bueno

Barry

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 13 noches en septiembre de 2023

8/10 Bueno

M. Cory, Ruidoso

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Not too far from the plaza but surrounded by other shops and restaurants. We ate just down the street and access was good. Parking lot was a bit tight and several pickups with trailers took up quite a bit of room. I like that I can book and depend on the quality of the hotel.
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Katherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Only problem is the front door glass was broken and had terrible appearance driving up to the hotel.
Se hospedó 2 noches en septiembre de 2023

4/10 Mediocre

Teresa

Viajó en grupo
Le gustó: Limpieza, personal y atención
No le gustó: Estado de la propiedad e instalaciones
The inside of the hotel and the rooms were clean. The staff was attentive and helpful. The outside of the hotel was drab and concerning. The front door had a huge, shattered window that was just taped up. So unappealing and made us wonder how it was damaged. We did not feel comfortable at first. Not my idea of a 200 hotel.
Se hospedó 3 noches en septiembre de 2023

8/10 Bueno

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en septiembre de 2023

8/10 Bueno

Stephen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 9 noches en septiembre de 2023

2/10 Terrible

Kelly

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Not good, don't go here
Not a good experience at all. The front door was shattered. The night staff had an unconcerned attitude. Noisy neighbors in the room next to me. My car was robbed. The morning person named Stella said "yeah, we knew someone was robbed , but we didn't know who" when I asked them to call the police. Not good.
Se hospedó 1 noche en septiembre de 2023

6/10 Aceptable

Omar

Viajó con su familia
No le gustó: Comodidad de la habitación
The front desk employee was very quit. Not a good afternoon or how can I help you. Just do you have a reservation. Also the place it felt unsafe. There was a homeless that was telling us bad things. Made us feel unsafe in the morning.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Paul

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Clean, comfortable and quiet, good bathroom and shower.
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Edward

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good place. Safe for female travelers. Good breakfast.
Se hospedó 1 noche en septiembre de 2023